I have been purchasing Clae shoes for 10years now. I like the style of their shoes and the fact that there are no logo on it. The quality is overall good but I experienced big discrepancies, some last... See more
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Review summary
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Reviews shaping this summary
The shoes are great. Soft and fit perfectly, however they are made in Vietnam. When I ordered the Dean, it says, handcrafted by certified tanneries in Italy. The leather is but the shoe is actually... See more
Company replied
I learned about Clae on Instagram through Jeff Yamazaki. Not knowing my size for this brand, I purchased two pairs. Shopping online was easy and shipping/delivery was on time. Both pairs - Malone a... See more
Company replied
I like the style and comfort. However i notice the quality of leather is lower now and even a pair I ordered recently was to steep so that the seams broke very quickly. Hopefully this bad experienc... See more
Company replied
Company details
- #31 of 59 best companies in Shoe Store
Written by the company
CLAE – Timeless Footwear, For All Walks of Life. Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe. Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship. Made to last. Designed for everyday life.
Contact info
CLAE PO BOX 868. Solana Beach 9207, 92075, Solana Beach, United States
- support@clae.com
- clae.com
4.3
Excellent
631 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
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My exchange for size was effortless
My exchange for size was effortless. Thank you for your help!
January 7, 2026
Reply from CLAE
Hi Tina, we’re thrilled your exchange was effortless! Thank you for your support.
– CLAE Team
Reply from CLAE
Thank you for your feedback Patrick!
- CLAE Team
Timely delivery and good quality
January 6, 2026
Reply from CLAE
Thank you! We’re happy you love your CLAE shoes.
- CLAE Team
Reply from CLAE
Hi Alexander, thank you for your kind words!
We’re delighted to hear that you enjoyed both the shoes and our service.
- CLAE Team
Good product
January 6, 2026
Reply from CLAE
Thank you Bricker! We’re happy you love your CLAE shoes.
- CLAE Team
The Customer Success team is…
The Customer Success team is unparalleled at Clae.
They worked to help me find a shoe that should have fit, but after it didn’t, helped with the return anyway.
They were professional and courteous. 5 stars.
January 3, 2026
Reply from CLAE
Thank you for your kind words Collin, we’re thrilled to hear our customer support team could make your experience smooth.
– CLAE Team
Reply from CLAE
Thank you for your support Brian! We’re glad you enjoyed your CLAE experience.
– CLAE Team
Great Product + Easy ordering and quick delivery
Easy ordering and quick delivery. Quality shoes.
January 2, 2026
Reply from CLAE
Hello Emily, so glad to hear you had a smooth experience and love your CLAE shoes!
– CLAE Team
I really love Clae shoes and the…
I really love Clae shoes and the shipping was quite fast, what really concerns me is the return in case of no fit. On the one hand it feels super complicated to return the shoes to the right address and on the other hand Clae is responding with a wrong address of return and now my return is somewhere in Netherlands. Long story short: In case you don’t have to return something all good.
January 2, 2026
Unprompted review
Reply from CLAE
Hi David,
Thank you for your honest feedback and for loving CLAE shoes! 🙏
We’re really sorry to hear about the trouble with your return, that’s definitely not the experience we want for our customers. It sounds like there was a mix-up with the return address, and we completely understand how frustrating that must be.
Please reach out to our customer care team at support-eu@clae.com, and we’ll make sure your return is located and handled properly. We really appreciate your patience and hope this won’t discourage you from enjoying your next pair!
Thank you again for sharing your experience.
— CLAE Team
Reply from CLAE
We appreciate your feedback Matt!
– CLAE Team
Great company, responsive and easy
Easy to order, quick shipping, well-made product. The company was easy to contact when I had a size issue. It was a pleasure to deal with them, and they provided a quick, easy fix.
December 27, 2025
Reply from CLAE
We’re thrilled to hear we could meet your expectations, thank you for your support John!
– CLAE Team
After 3 months of wearing the Moses
After 3 months of wearing the Moses, which I wear between 2-3 times a week.. some of the stitching is starting to tear apart. I wear these to work, sit in an office and walk around the city to grab lunch here and there. But the shoes have not been beat up by any means. For this cost, you’d expect for a pair of sneakers to last a bit longer, especially if they’re not your daily go-to’s. I would recommend looking elsewhere. ON has similar models and they’ve lasted me more than a year without seeing any wear.
January 15, 2026
Unprompted review
Reply from CLAE
Hi Danny,
Thank you for sharing your experience and feedback. We’re truly sorry to hear about the stitching on your Moses, this is not the experience we aim for with our products.
We’d encourage you to reach out to our Customer Service team at support@clae.com and include photos of the pair in question. They’ll be happy to help resolve the issue.
Thank you for your support and for sharing your thoughts!
– CLAE Team
Excellent quality!
January 6, 2026
Unprompted review
Reply from CLAE
Thanks so much Mariusz for your support and kind words!
– CLAE Team
They're beautifully made and service is…
They're beautifully made and service is great; only criticism would be the sizing - got a size smaller than usual, which is the same length (if not longer) as most other brands of a size larger, but a little disproportionately tight/narrow around the ankle. Still great shoes, but if you're thinking of buying be careful to calibrate, as I ought probably to have gone for a half-size larger.
January 5, 2026
Unprompted review
Reply from CLAE
Hello Christopher, we’re delighted you’re enjoying your CLAE!
Thanks for highlighting your experience with sizing, we’ll be sure to take it on board.
- CLAE Team
Fast delivery
Fast delivery, great products.
One tiny dev point: shoe box was really really dusty like it had been in a dirty storage for a long time.
December 22, 2025
Reply from CLAE
Thank you for your kind words Mirka! We’re thrilled you’re happy with your CLAE. We appreciate your feedback about the box and will work to improve.
– CLAE Team
The shoes did not fit me comfortably
The shoes did not fit me comfortably. They were hard to put on and big in the toe box.
December 21, 2025
Reply from CLAE
Hi Dottie,
We’re sorry to hear that your CLAE didn’t fit as comfortably as expected. Please don’t hesitate to reach out to our Customer Service team at support@clae.com, we’d be delighted to help you find the perfect model to suit your needs.
– CLAE Team
Reply from CLAE
Thank you Nicholas, we’re thrilled to hear it was a perfect fit and so comfortable!
– CLAE Team
Favorite shoe brand for men in our family
Clae is the favorite shoe brand for my husband and son for comfort and style. I love this brand for their exceptional customer service. Very personable and helpful!
December 18, 2025
Reply from CLAE
Thank you so much for your kind words! 🙏
We’re thrilled to hear that CLAE has become a favorite in your family. Comfort, style, and great service are exactly what we aim for. We really appreciate your support and are so happy to keep you all stepping in style!
— CLAE Team
Reply from CLAE
Hi Jatin,
Thank you for the 5-star review! We’re thrilled to hear you’re enjoying the Haywood; premium quality, style, and comfort are exactly what we aim for.
Warm regards,
The CLAE Team
Elevated design and materials at a fair…
Elevated design and materials at a fair price; you can’t ask for anything more.
November 28, 2025
Reply from CLAE
Hi,
Thank you for your kind words! We’re thrilled to hear that you appreciate the design, materials, and value of our shoes. Your feedback means a lot to us.
Warm regards,
The CLAE Team
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