Clamanti Salon Supplies Ltd Reviews 

178
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I have tried lots of serums, meths etc on help with my toenail infection, my nail technician recommended the Podopharm intensive strength serum for nails and onygen cream…I can finally after yrs!!! ge... See more

Rated 5 out of 5 stars

I received the product less than two weeks after ordering.It arrived in the US carefully wrapped and packaged.i have used it three times without problem’s .I have extremely sensitive skin and can only... See more

Rated 1 out of 5 stars

Very bad customer service. Recently been ripped by send all damaged broken products. Order 4th time every time purchased arround £100 but no respect. Not professional at all. There is no phone numbe... See more

Company replied

Company details

  1. Wellness Center

Written by the company

We pride ourselves on providing our clients with excellent beauty products and great value for their money based on request, because at Clamanti Salon Supplies, the satisfaction of our clients is our main focus, always remember that we are the best when it comes to offering high quality service and beauty products at affordable prices, let us help you, and then you can show the world how proud you are We stock a large selection of Clarena, Norel, Podopharm, Apis to name but the few. With 3000 products on offer you can be sure to fin everything for your salon.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

178 reviews

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4.5

All reviews

(178)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy

Was slightly dubious with some of the reviews, but am very happy with my purchase. Great products at a great price. Arrived within two days..exactly as ordered, with a couple of sample extras thrown in! Thank you Clamanti, will use again!

October 12, 2022
Unprompted review
Rated 1 out of 5 stars

Faulty, used good received; shut down by customer services!!

Was sold a product that I believe had been damaged and was faulty. Emailed the company who refused to accept any responsibility and instigated there was nothing wrong with the product! I think the product has oxidised and had been previously used. Do not use this company as you may receive faulty, used and damaged goods. I wouldn’t have been so angry about there being a mishap with the product, as I understand things aren’t always the way we want them to be, but to be shut down by the company, when I reached out with concerned, Is appalling.

Edit: I never claimed it arrived damaged. I stated I thought it had been used and oxidised as it was weak and seems to not be in the condition of a brand new item. Get your facts right. scammers!!!

Edit 2: didn’t mean damaged during transit I meant used/damaged seal meaning the item wouldn’t be brand new. I also stated the item didn’t click open as if it was new. One sided from Clamanti. Avoid.

July 11, 2022
Unprompted review
Clamanti Salon Supplies Ltd logo

Reply from Clamanti Salon Supplies Ltd

The item is brand new and there is no doubt that the bottle was filled with mandelic acid precisely as per description.

We will not accept a claim that item was opened, used, partially filed, diluted, oxidised, not as described and when claims were refuted you decided to claim it arrived damaged. If you don't like the item please file a claim stating so and follow our T&C.

Screenshot of a change of a claim to damaged item received : https://prnt.sc/YVpmT8hQ9MK2

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Rated 5 out of 5 stars

A new favourite website to purchase from

I was bit sceptical at beginning as I have never heard of them before. I placed my order on 19th October and it has just been delivered. (21th) Thank you.

Decent prices, a wide range of products, super fast delivery. My first experience with clamanti is very positive. I will be ordering again. Keep up the good work.

October 21, 2020
Unprompted review
Rated 1 out of 5 stars

Said I wasn't a customer. Shocking company

So, firstly the good news is that you can really trust what you read on Trustpilot because their integrity team got in touch with me when this awful company tried to say that I had not shopped with them and / or what i had written was untrue. I was then able to supply Trustpilot with all the correspondence that I had, had with these rude people and they reinstated my review. Honestly, you would be hard pushed to find any other reviews from me on here as I don't make a habit of it but I have truly NEVER had such rude service. They just wanted to call me a liar rather than accept that something had gone wrong, even when I kindly suggested it may not have been them but may have been a manufacturing or supply chain issue. They have never made contact with me in reference to my reviews, their go to be being to deny they have ever dealt with me. Equally they have never tried to resolve the issue or (God forbid) said "sorry we sent a product without a hygiene seal, particularly in the middle of a pandemic" I think the fact that they lied about dealing with me probably tells you all you need to know about this business.

October 5, 2020
Unprompted review
Rated 5 out of 5 stars

After some initial communication…

After some initial communication hiccups , all was sorted out.
I received my order on time, very well packed with a free sample included...a lovely touch.
The website is easy to use and
has a good selection of products.
From my experience I would be happy to recommend Clamanti .

September 17, 2020
Unprompted review
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Rated 5 out of 5 stars

Great support

Great support. Received answers to all my emails within a few hours.
My device arrived with next day delivery.

June 23, 2020
Unprompted review
Rated 2 out of 5 stars

No communication

I placed an order for the Norel Mandelic acid cleanser but received no dispatch email or confirmation email for proof of purchase. I have tired to reach out to them regarding this to no avail, they have effectively taken my money and left me in the dark. I will be taking action to get my money back, But I do not recommend this company.

June 21, 2020
Unprompted review
Rated 4 out of 5 stars

I have always received my products on…

I have always received my products on time and they are great quality but I find the stock levels bad. I own a salon and often do promotions and I have to be very careful what I promise as they do not restock items that quickly. Some of the products lack information for example their snail mucin does not specify the ppm and their hyaluronic acid does not specify dalton's.

June 6, 2020
Unprompted review
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Rated 1 out of 5 stars

disgraceful treatment

I signed up with Clamanti recently ,I am a freelance makeup artist and advise on skincare. I really loved Clamantis products and ordered over €150 worth of the products. The problem arose with the delivery company. On the day the delivery was due a lady from Clamanti called me to tell me the delivery person could not find my address and would I allow her to give my phone number to the delivery person which I did without hesitation because I wanted the products to post to my client’s.I get lots of products delivered to my address and never before has any delivery service had this problem. The parcel did not arrive. I stayed in all day. I contacted Clamanti by email as the lady who originally called me from the company came up on my phone as an unknown number so email was my only way of contacting them. I told them my problem and they emailed me back a one line text with the tracking record so I could look up to see where my parcel was. I did and it read as being held in depot because of wrong address. I contact Clamanti again and asked them could they please give me a phone number that I could contact the company as I had tried myself with no success. They again ignored my request and sent me the tracking details again. Several emails later and my frustration was growing.I emailed them again asking for a refund that this situation had caused me a lot of stress and they replied if the parcel was returned to them I was responsible for the post of its arrival to Ireland and back to them in England.i contacted them again and told them they used a delivery company that had dreadful reviews online and they had to take responsibility for the non delivery. They replied quite nastily that I gave the wrong address and I didn’t give them my phone number otherwise I would have received my parcel as they told me several times. This was untrue they did not ask me for my phone number again or my address.i sent my phone number again and a screenshot of the original order form they had sent me which had my address ,mobile number and landline number on it. They already had this information ,I had given this information over the phone as well. I love the products but this company is an absolute disgrace . Once they send out your delivery and if there is a problem they don’t want to know. I eventually received my delivery three weeks later once they passed on my phone number. My address was correct from the onset had they just passed on my phone number all of the upset would have been avoided but at least I know now what kind of company they are and I will never deal with them again.

May 8, 2020
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. Recently been ripped by send all damaged broken products. Order 4th time every time purchased arround £100 but no respect. Not professional at all.
There is no phone number where u can contact and complaint.
Clamanti cosmatics you said via email that you wont accept any broken item n wont give me refund for those which was opened when I recieved?

November 9, 2019
Unprompted review
Clamanti Salon Supplies Ltd logo

Reply from Clamanti Salon Supplies Ltd

I'm very sorry that you feel this way. It was your 2nd order not 4th. We offered partial refund, arragned free return but you refused. Unfortunately all broken items must be send back to us for inspection and refund, as per our T&C. Once we receive products we can deal with your complaint. Kind regards

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