Clarks Reviews 

55,289
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 7,226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently receive high praise for the excellent and kind service provided by the team, with people highlighting the staff's positive and helpful attitudes. Many shoppers appreciated the staff's product knowledge, attention to detail, and patience, especially when helping families and ensuring a perfect fit. However, some customers also noted significant issues with the customer service process, mentioning experiences such as receiving returned, damaged merchandise online. A few other people felt dissatisfied with poor handling of complaints, including being offered only an apology or being told processes were not within their scope of help.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are patient, knowledgeable,... See more

Product

Consumers find product quality to be largely positive, praising the excellent craftsmanship, comfort, and... See more

Service

Clients share positive opinions on service, consistently highlighting helpful and friendly staff members who... See more

Quality

Reviewers highlight positive aspects of quality, noting that shoes and slippers are comfortable, cozy, and... See more

Customer service

People report ambiguous experiences with customer_service. Many customers describe outstanding support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks in Bluewater last week and the young lady who served us - Katie - was absolutely exceptional! Her patience and product knowledge was off the scales. It's so rare to see these customer s... See more

Rated 5 out of 5 stars

Booked an appointment for the dreaded back to school shoe shopping. The Cardiff store was great, good choice of shoes in the school range and a foot measure as well to check sizing. Melissa was grea... See more

Rated 5 out of 5 stars

Was served by Vaisakh S in the Peterborough serpentine store 9/8/26 A very patient young man with my 4 year old, not so cooperative Grandson. Thank you for fitting him with his first pair of school s... See more

Rated 5 out of 5 stars

We bought my husband some shoes in the shop in Great Yarmouth. We were asked by Lucy if we needed any help after a couple of minutes and she left us to carry on looking at our leisure. We found some s... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(55,289)

5,349 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daughter’s first school shoes

Recently ordered my daughter’s first School shoes with Evie at the Clarks Cwmbran she provided excellent was kind to my daughter and was very conscientious in ensuring we got the correct size shoe and offered us a couple of options to buy in store or order online. The shoe we went for needed to be ordered in and she made this easy.

August 22, 2026
Unprompted review
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Rated 5 out of 5 stars

In and out in 10 minutes

In and out in 10 minutes, feet measured, two pairs of shoes and a backpack. Fantastic service from all staff. Izzi was amazing and really great with our 4 year old son. This was in a very busy Stratford Westfield store.

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

We were served by Laraib who had…

We were served by Laraib who had excellent inter-personal skills in the way she helped our shy 11 year lad. Laraib made our experience very pleasant and we appreciated her assistance on helping us purchase new shoes, as well as measuring our boys feet. Lovely customer service. Thanks Laraib!

August 22, 2026
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Rated 5 out of 5 stars

Great quality shoes and very…

Great quality shoes and very comfortable! i was served by Anjali and she done a great job. Great customer service! So helpful and professional will definitely be going back

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Isobel in the Peterborough store was excellent with advice on shoes for my teenager who has very slim feet. We were seen quickly, she showed us a variety of styles that were suitable.

August 17, 2026
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Rated 5 out of 5 stars

Cardiff city center branch

Louis at Cardiff city center branch helped us yesterday, she was extremely patient with my daughter’s requests. Very pleased with the service. We ended up buying what my daughter was very happy with. Highly recommend!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

We came in to get some new trainers and…

We came in to get some new trainers and school trainers for our daughter. We were looked after by Lesley (may have the spelling wrong) she was patient, kind, willing to help and found alternatives for shoes which were not in stock. She made my daughter feel comfortable with the whole process, when she can usually feel very nervous. Great customer service

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service for my daughter’s first pair of shoes. Jackie fitted them with the help of Lesley who checked they were 100% correct for her! Katie and Debbie were great too as they made my daughter smile when taking the photographs. I couldn’t recommend the staff anymore. Brilliant experience and we’ll definitely be back 😊

August 22, 2026
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Rated 5 out of 5 stars

Very well organised

Very well organised today as it was extremely busy. My daughter had her feet measured in a separate designated area outside the store to avoid over-crowding and she was seen quickly. We barely waited 5 minutes to be seen. Very quick and through service to check fit. Ten out of ten for organisation and effort and politeness of staff member Aaron. Thanks!

August 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Leah

Had booked a 12pm fitting but the girl at desk said we could just grab a ticket.
The girl who was assigned to help us, Leah, was so patient and helpful and really appreciated how she didn’t make us feel rushed.
Please pass on our thanks to her!

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and support with SEND child

Issy at Clarks in Whiteley was brilliant with my daughter and very supportive. She made what could have been a very painful school shoe purchasing experience really smooth and I highly recommend her and her manager. Clarks was busy and my daughter (who has SEND needs) can really struggle with trying on shoes so having someone patient, kind and also thorough really made a difference. Thank you for excellent customer service.

August 22, 2026
Unprompted review

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