Clarks Reviews 

Sophie was great and was very helpful today.

Thank you for your assistance today smithA

Terrible customer service and staff

We went in just now and were told to wait with a ticket, then to be told after waiting for a long time that they had run out of pop socks and couldn’t measure my child’s feet.
When I complained and said it’s your busiest time to the Asian lady behind the counter, she was very rude to me and told me I should have brought socks with me. But nobody made this known upon arrival!

Won’t be going back!

Amrit was great she didn't rush us and was very understanding

We have just been served by Lilly at the Trafford Centre store who was so helpful and kind. She really took the time to make sure we were happy and made the whole process seamless. Really happy with our purchases.

We met Sam at middlebrook he was so amazing with my children getting them ready for school thank you

I wasn't hopeful we were getting my daughter her school shoes today, as for autumn/ winter she likes boots or shoes to keep her feet dry and the Clark's selection is limited when you want dry feet. On the shelf were just 2 options. Then along came Martha who listened to my daughter and came back with 2 pairs of boots, 1 not on the shelf. That 2nd pair were perfect and trip turned successful. Thank you Martha, my 7 year old loves them!

5 stars for service, down to a 4 for the poor selection.

Excellent service from Helena at Dorking branch, measuring our grandson for his first shoes. Very satisfied with Clarks'service and choice, and very reasonably priced.

Visited Carmarthen Clark’s for my daughter’s first pair of shoes. The staff were lovely and managed to fit us in really quick as they had a few fittings. Ella was very helpful in helping us to get the right first shoe for my daughter who’s just started walking.

We visited the Aylesbury store, and were served by Joseph. Joseph did an absolutely brilliant job, particularly in helping to keep our daughter with additional needs calm in a busy environment. He was patient and kind, and turned what could easily have been a stressful experience into one that was fun for the children. Thank you, Joseph!

Visited Clarks Teford Town centre todaylast and the young lady who served us - Paris- was absolutely amazing! Her patience and product knowledge was amazing. It's so rare to experince such customer service and a wonder to experience. Service like this these days is rare. I'm not easily impressed, as I believe that good service is a must.

However, I was very impressed by Paris. She helped our son come to a decision after trying a number of shoes, without being flustered or showing any impatience with our son's indecisiveness.
It was a pleasure visiting the store.
We will return to the shop to buy our other son's shoes. Hopefully we will be served by Paris again.
Thank you Paris for a great service 🙏.

Visited store at selly oak Birmingham, Rashid who help us was extremely helpful and positive made our experience easy and smooth.

Definitely will visit again.

Thanks

Terrible customer service. I paid for next day delivery and could see on the day that it was meant to come that my order had not been sent out the day before for the next day delivery. I messaged customer service and they said they couldn’t confirm if it would come or not that day. I told them that I didn’t want the order anymore and they wouldn’t cancel it even though it hadn’t left the warehouse yet. Now I need to send back the shoes that I no longer need because they didn’t come next day as I paid for and they want me to pay to return them. Awful customer service. I will not be buying from Clarks online again.

We Had Ella help my son pick his new school shoes today and she was absolutely brilliant 🤩. The lady downstairs who we booked in with made us feel like we were on a military mission (if she wore cammo it could be so much fun ). Genuinely a great experience.
Many thanks again Ella for your kind words and being so thoughtful.

Khadeeja and Fran were both incredibly helpful and friendly this evening. They took the time to ask plenty of questions to make sure I was choosing the right pair of shoes for me, and they gave me really useful advice on how to look after my new suede trainers. Their knowledge, patience and great customer service made the whole experience really enjoyable. Thank you both!

Bullring Clarks- Sairah was so helpful! My child was running around the store, but Sairah was so patient with me. She supported me with my shoe size, and recommendations on appropriate shoes that I needed! Very outstanding experience due to customer service from Sairah and I would definitely come again.

Onyi in the Trafford Centre in Manchester was amazing with our children really patient, friendly and helpful

Rashid was very helpful and professional at the selly oak branch.

We have been looked after spectacularly by Tom at the Plymouth branch of Clarks’, we just can’t thank him enough. My daughter has very unique and stubborn feet, suffers from anxiety and has always struggled getting school shoes to fit properly. Clarks’ has been the only store to provide my daughter with shoes with the comfort and support she needs throughout the school year. Tom went above and beyond to help us, to accommodate her needs and find her that pair of ‘shiny’ shoes she dreamed of. We cannot thank him enough for his care, efforts, patience and resilience throughout the 2 visits this summer in preparation for September. Tom has exceptional knowledge and is a complete star, we will totally recommend his services to anyone.

I went to the Grafton shop to look for some work boots. Webber was really lovely, patient and professional; she recommended several options to me. Thank you so much; she's a genia✨️!