Clarks Reviews 

55,481
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 6,150 reviews, reviewers overwhelmingly had a great experience with this company. People frequently commend the staff for being very polite, helpful, and professional, providing personalized care during the selection process. Customers appreciate the guidance from employees who offer expert knowledge and carefully check the fit, ensuring a highly satisfying experience. However, some reviewers experienced negative issues, such as receiving shoes that were measured incorrectly or having an uncomfortable trainer tongue. A minority of consumers also pointed out instances of rudeness or dismissive behaviour from some team members and unsuitable handling of complaints by management.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpful, patient, and... See more

Product

Clients share positive opinions on product quality, comfort, and fitting. Reviewers frequently describe the... See more

Service

Customers consistently note positive experiences with service, highlighting attentive and efficient staff... See more

Quality

Reviewers highlight positive aspects of quality, finding the shoes great, very comfortable, and robust.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional support and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks outlet today at McArthur Glen Cannock with my 4 year old Grandaughter for school shoes. Very well organised considering everyone was buying school shoes, so extremely busy. Corrina... See more

Rated 5 out of 5 stars

Issy at Clarks in Whiteley was brilliant with my daughter and very supportive. She made what could have been a very painful school shoe purchasing experience really smooth and I highly recommend her a... See more

Rated 5 out of 5 stars

We went to the Cwmbran store today and Immogen helped us and measured my sons feet and find the 0erfect school shoes and trainers. My sons have autism and my youngest is non verbal and find trying on... See more

Rated 5 out of 5 stars

Visited Clarks at Chatham Dockside on Saturday 15th August and was so impressed. All the staff were fantastic. Thanks to the lovely young lad who measured my children's feet when we first arrived and... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(55,481)

5,557 reviews in the last 12 months

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Rated 5 out of 5 stars

We was helped by Thomas at the Harlow…

We was helped by Thomas at the Harlow store Thomas did an amazing job with my three son’s and was very understanding for my youngest son who doesn’t like having his feet touched or taking his shoes on and off

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

“Fantastic shopping experience “

After having a bad experience in a different Clarks store, I visited Clarks at Middlebrook near Bolton. Michelle and Ninael (spelling?) restored my faith in human nature. Both so friendly, welcoming, yet professional. Michelle is a very experienced lady and was wonderful with my 4 yr old grandson. Nothing was too much trouble for either members of staff. We were treated with courtesy and respect. I felt reassured that my grandsons feet were measured correctly and we came away with a bundle of perfect shoes, trainers and plimsols. What a special experience. Well done Michelle and Ninael. We won’t be going anywhere else from now on.

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

I visited Clark’s in Selly oak

I visited Clark’s in Selly oak, Birmingham. A lady called Maria looked after us. She was lovely & really good with my two children, helped us find their correct shoe size & brought us a variety of shoes to try on. Made the stress of getting band to school shoes way less stressful. A credit to Clark’s she will go far in life

August 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Great staff and selection

Went into the Grafton Street store and was helped by Alice who was absolutely fab. So professional, helpful, and lovely. Made the buying and selection process so easy after a day of running all over town looking for wedding shoes. Definitely going to come back. Thank you Alice and team!

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience

We are from Barcelona and we are visiting Dublin. We have gone to the Grafton store and Webber has attended us. She has been charming and has even attended us in Spanish! A very pleasant experience.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Clarks in Birmingham Bullring

Had a fantastic experience at Clarks in the Birmingham Bullring today while shopping for my daughter's school shoes. We were warmly acknowledged right as we entered the store, and the staff were incredibly friendly with us and our daughters throughout our visit. We were well looked after by Charrare G (Chae), who went above and beyond to make us feel welcome. She was absolutely wonderful with our daughters, showing great patience and a warm, bubbly personality that made them feel completely at ease. Chae was highly professional and thorough as she carefully checked the fit of the shoes, yet she handled the entire measuring service so efficiently that it was much quicker than expected. We were also acknowledged and thanked on leaving, which made the whole experience feel genuine, which is a rarity in retail these days.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

The lady that fit my son’s shoes Gaby B…

The lady that fit my son’s shoes Gaby B was super helpful. She took all the stress out of finding school shoes for him.
He picked a particular style and she brought some others out (that me and Dad preferred) and once he tried them on, he also like them too.
She was very professional and an asset to this branch.

August 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding customer service 👏

I visited the store on the 21st August to purchase my sons back to school shoes. Dinesh served me and I would like to say what a pleasant, lovely professional and friendly young man he was. He ordered my sons shoes into store which I collected on Sunday 30th August. I was served by Mo and Benz who again were both lovely, pleasant professional & friendly, You have an amazing team of workers they made my shopping experience a very happy one.. Well done Team Clarks West Brom.😊

August 30, 2026
Unprompted review

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