Clarks Reviews 

55,387
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,150 reviews, reviewers overwhelmingly had a great experience with this company. People frequently commend the staff for being very polite, helpful, and professional, providing personalized care during the selection process. Customers appreciate the guidance from employees who offer expert knowledge and carefully check the fit, ensuring a highly satisfying experience. However, some reviewers experienced negative issues, such as receiving shoes that were measured incorrectly or having an uncomfortable trainer tongue. A minority of consumers also pointed out instances of rudeness or dismissive behaviour from some team members and unsuitable handling of complaints by management.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpful, patient, and... See more

Product

Clients share positive opinions on product quality, comfort, and fitting. Reviewers frequently describe the... See more

Service

Customers consistently note positive experiences with service, highlighting attentive and efficient staff... See more

Quality

Reviewers highlight positive aspects of quality, finding the shoes great, very comfortable, and robust.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional support and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks outlet today at McArthur Glen Cannock with my 4 year old Grandaughter for school shoes. Very well organised considering everyone was buying school shoes, so extremely busy. Corrina... See more

Rated 5 out of 5 stars

Issy at Clarks in Whiteley was brilliant with my daughter and very supportive. She made what could have been a very painful school shoe purchasing experience really smooth and I highly recommend her a... See more

Rated 5 out of 5 stars

We went to the Cwmbran store today and Immogen helped us and measured my sons feet and find the 0erfect school shoes and trainers. My sons have autism and my youngest is non verbal and find trying on... See more

Rated 5 out of 5 stars

Visited Clarks at Chatham Dockside on Saturday 15th August and was so impressed. All the staff were fantastic. Thanks to the lovely young lad who measured my children's feet when we first arrived and... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(55,387)

5,474 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service from Chloe at Clark’s in Nuneaton

I visited Clark’s in Nuneaton today with my three lively grandsons and received excellent customer service from Chloe. She chatted to my boys and put them at their ease whilst going the extra mile to find shoes they liked and that fitted perfectly. All three boys tried on several different sizes to ensure they were a comfortable fit and to give me peace of mind. Great job, thank you, Chloe, I’ll ask for you the next time we visit Clark’s!

August 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Visited Clarks in Blackburn for school shoes. Daanish was super helpful with measuring and ordering when what we wanted wasn’t in stock. Thank you ☺️

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I absolutely love my new burgundy suede loafers from Clarks! They are beautifully made, stylish, and incredibly comfortable. A special thank you to Anam for her kind and helpful assistance in choosing the perfect pair. Excellent service and a wonderful shopping experience! Highly recommended! ❤️

August 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Clark’s Trafford centre

Visited Clark’s Trafford centre today for school shoes and received outstanding service from Alisha! Super friendly and helpful from start to finish. Thank you 🤩

August 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

School shoes Served by Sam G at…

School shoes Served by Sam G at middlebrook, nothing was too much trouble. Service with a smile and lots of options offered even though my daughter has very wide feet. We managed to find a suitable pair of shoes.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Ali made the experience very easy

Ali made the experience very easy, he took time to try as many pairs of shoes as needed for ours boys despite the store being busy with back to school shopping. Very informative and kind

August 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

New suede shoes!

Marine- grafton street. Unbelievable service! Went in today with my partner to get shoes ended up leaving with two beautiful pairs. Had such a lovely talk with Marine, she was sincerely helpful and made the whole experience feel personal and welcoming. 💗

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

I had such a lovely experience at…

I had such a lovely experience at Clarks thanks to Maja! She was incredibly helpful, friendly and patient when helping me find the right shoes. She took the time to make sure I was happy with my choice and made the whole experience so easy and enjoyable. Excellent customer service — thank you, Maja!

August 26, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Clarks customer service have no interest at all in helping their customers

The customer services department at Clarks are completely incompetent. They have absolutely no interest in helping a customer that has a problem, they just simply refuse to help.
Disgraceful service from Clarks and their couriers.
They have lost my custom permanently. I will be contacting my bank to request a chargeback for the goods that have been lost.
Shame on you Clarks, you used to be a reputable trustworthy company, but you definitely aren't anymore.

August 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look