Visited Clarks in Bluewater last week and the young lady who served us - Katie - was absolutely exceptional! Her patience and product knowledge was off the scales. It's so rare to see these customer s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Answered by reviewers
Created with AI, based on reviewer opinions
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clark’s Store
Clark’s Store - Grimsby (2580)
Served by Jaya C
Such a lovely helpful young lady. Not at all pushy, helped measure and fit my nieces new school shoes and trainers too!
She let my niece have her very own shopping experience, showing Jaya what she’s she had seen and liked and had a chat with her like she was “ all grown up” which made her day!
Would definitely recommend Jaya and the store if all staff are as lovely as Jaya. She is a credit to the store with such amazing customer service skills at such a young age! Very polite and well mannered. Thank you Jaya 🫶🏻
Excellent customer service,very…
Excellent customer service,very friendly and helpful
We will come back definitely 😊
Jocelyn at the Cwmbran store was…
Jocelyn at the Cwmbran store was brilliant with the kids and was helpful and attentive. I’ve only dropped a star because they didnt have the shoe my son wanted to try on in his size but to be fair; the children’s section was packed with it being a week before school so that may be a little unfair of me.
What can I say but amazing customer…
What can I say but amazing customer service from Ettie in The Yeovil store. I was impressed with her knowledge of the products, only to then see that she was only a temp! I did end up buying a product.
Well done Yeovil! I would have given more stars if I could
Went to Clarks Hereford for my son's…
Went to Clarks Hereford for my son's school shoes. Holly made my son feel grown up and in total control of his own choices. She was polite and knowledgeable. Thank you for a stress free visit.
As soon as me and my daughter walked in…
As soon as me and my daughter walked in we had a friendly welcome to head upstairs. We didn’t wait too long even though it was a little bit busy. We had the pleasure of being assisted by mimi. She was lovely and friendly and was very helpful in finding the right school shoes for my daughter.
Shopped in the Bath store today for my…
Shopped in the Bath store today for my daughters school shoes. Saved by Lily R, lovely friendly polite and knowledgeable girl, we were in and out within 15 minutes and found my daughter the shoes she really wanted.
Thankyou. Highly recommended.
Visited the Bedford store today with two teens
Visited the Bedford store today with two teens for their school shoes. Sayan was incredibly helpful and made the whole experience easier and smoother than I could have imagined. We’d booked the appointment ahead of our visit and were checked in and the kids measured straight away before Sayan joined us to supply the shoes. He was knowledgeable and helpful in checking the fit and both kids went away happy with their shoes. Thanks again.
Thank you Gibid in Selly Oak.
I visited the Clarks within Next in Selly Oak, Birmingham this morning. I needed school shoes for my daughter and was helped by Gibid. He took time to measure her feet accurately and get the fit right. He was helpful, professional and friendly with myself and my young daughter.
We visited the Cardiff store to get…
We visited the Cardiff store to get school shoes for my Grandson. We were served by Louis, who was very pleasant and polite. She thoroughly checked my grandson’s feet and explained he has different sizes. She then went through what style he wanted and pointed out the different options available. On picking the ones he liked, she made sure they fitted well and he was more than happy. Many thanks to Louis for such a pleasurable experience.
Great service from Emma today in the…
Great service from Emma today in the kids department. My son is autistic and hugely sensory and really struggles getting shoes he likes - we usually just buy the same model over and over again but he’s now outgrown them! Emma was so patient and really went over and above! Thank you for your help. We actually found two pairs of shoes that he liked which is a first!! A normally stressful experience was completely stress free thanks to Emma at Bideford outlet.
Rashid made everything so easy at selly…
Rashid made everything so easy at selly oak ! Give him a promotion !
5* experience from Kam at Wolverhampton!!
I had such a lovely experience at the Clarks Wolverhampton store today. The lovely lady who helped us was called Kam. She was absolutely fantastic and helped me size three of my children’s feet ahead of them going back to school and nursery .
She was so polite, friendly and incredibly patient with such a lovely manner. She was very knowledgeable about children’s shoe sizing and was able to advise us on the most appropriate styles and fits for each of my children.
We left the store extremely happy with three pairs of school shoes and I really couldn’t fault the service we received. Kam is a real credit to the store and to Clarks. Thank you for making what could have been a stressful school shoe shopping trip such a positive experience!
The young girl Samantha in the Reading…
The young girl Samantha in the Reading branch was so attentive, absolutely wonderful service, ensuring we were well looked after, measured feet, tested many shoes on my 2 girls feet until they were happy.
She didn't rush us & was so happy serving us which makes a huge difference.
Hannaf, on the till was equally patient and attentive.
Such wonderful customer service from 2 very young people.
Thank you 🙏
Ashwini @ kingston Clarks very helpful…
Ashwini @ kingston Clarks very helpful with finding the right school shoes for my son and daughter! Thanks
Very kind people
Very kind people , the shoes were excellent ,good service
Popped into the Harlow branch today
Popped into the Harlow branch today, was greeted within seconds by a very lovely young man.
My daughter had her feet measured which he was very thorough and made sure they were the correct fit.
A huge massive thank you to Robbie you were amazing.
Visit Clarks in carmarthen and was helped by Sarah
Visit Clarks in carmarthen today to get new school shoes for my son as it's that time again.
We were helped massively by a store colleague named Sarah who advised us to go a extra shoe size for son shoe so he can grow into them. She made him laugh and made my son more comfortable and she was such a great person sharing knowledge on what we can do and also advised us that if the shoes have not been worn and he was to grow a bit more before school started we can get them exchanged for bigger size . Great service and great experience . Thank you Sarah .
Fraser made it easy!
We had Fraser helping us get school shoes. One of my children is autistic and shoes can set a challenge. Fraser was exceptional and gave him additional time and allowed my son to feel the shoes and insoles taking each set at his pace.
I was really impress with Fraser knowledge and support, suggestion of shoes and andding insoles that would support my son’s sensory needs. I couldn’t have asked for better. Thank you Fraser!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








