I was in the branch in Donegal Place Belfast recently and was delighted with the help I received from both Paul and Jenny. Having been in many shops that day, it was so refreshing to get such friendly... See more
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I went in with my three year old to get new shoes. Angela helped us find his perfect size, recommended styles appropriate for his foot shape, and helped check the fit was correct. Her demeanour and ho... See more
Lovely friendly, helpful and professional staff in Clarks, Royal Avenue, Belfast today. From the young man who greeted us as we went into the store to Jay, who was so helpful and nothing was too much... See more
The boots and the shoes are a five star experience. Online experience I give full marks also. Same for in-store experience.
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Donegall Place 14, BT1 5BA, Belfast, Northern Ireland, United Kingdom
- 02895442025
5.0
Excellent
392 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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We where looked after by a staff member…
We where looked after by a staff member called Angela and she was nothing but the best going out of her way to make sure we got the best experience excellent costumer service
11/10
February 27, 2026
Unprompted review
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Friendly and knowledgeable advice from…
Friendly and knowledgeable advice from store manager Angela, helping to choose the right pair of walking shoes.
February 27, 2026
Unprompted review
Lovely service
Lovely service, Angela and Jenny are fantastic especially during a difficult time
February 25, 2026
Unprompted review
Rhys from the Donegal Place store…
Rhys from the Donegal Place store couldn’t of done more for us and such a kind helpful young man, great customer service
February 21, 2026
Unprompted review
Was in store today and the two girls…
Was in store today and the two girls were the best help to find shoes for my son couldn’t appreciate anymore how lovely they were
February 18, 2026
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Great choice of sizes
Great choice of sizes . Purchased a pair of trainers and very happy with them 😃
Jay who served us was brilliant with a warm natural smile and very helpful . He'd be an asset to any company 👍
February 15, 2026
Unprompted review
The customer service is second to none…
The customer service is second to none especially Angela she was very helpfull
February 14, 2026
Unprompted review
Finally I made it.
I am so delighted to be in the Clarks shop in Belfast city center today. The staff member "Jay" was so helpful in finding a good shoes for me. When I told him I am a nurse and needs to stand long hours , he immediately brought me to the section that fits my demand. Thank you so much Jay for your help. It was lovely meeting you and shopping in Clarks. All the very best.
February 11, 2026
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Rhys was wonderful !
Bought shoes for my granddaughter in Clarkes today Belfast Donegal Place . Was lucky to be served by a lovely young man called Rhys. Approached me with a smile ! So helpful nothing was too much trouble . A credit to the store . Thank you Rhys
February 7, 2026
Unprompted review
Me and my father were in Belfast Clarks…
Me and my father were in Belfast Clarks today and we’ve met Angela who was very kind and helpful. Brilliant customer service and communication. I have to say, she does bring the vibes to the store. Thank you Angela.
February 2, 2026
Unprompted review
Fantastic friendly service
Went to get my daughters feet measured recieved extremely friendly and helpful service from the staff Rhys and who i assume is female store manager.
January 24, 2026
Unprompted review
A good shopping experience
Purchased a pair of Brodin Seam Beeswax shoes and looked after well by Angela. Friendly, professional service. Strongly recommend - will shop here again!
January 8, 2026
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Angela made me feel very comfortable…
Angela made me feel very comfortable and helped me find some comfortable black shoes for my new job
January 6, 2026
Unprompted review
Exceptional service at Clarkes Belfast
Exceptional service at Clarkes Belfast. Angela was really helpful and has a fantastic memory. She remembered my size and width from a previous visit. That type of service contributed to a great shopping experience.
November 1, 2025
Unprompted review
Jodee at the Belfast city centre branch…
Jodee at the Belfast city centre branch was incredibly helpful. Our son loves his new shoes!
November 15, 2025
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Sarath looked after me so well
Sarath looked after me so well, he had a big smile on his face and could not have been more helpful
October 31, 2025
Unprompted review
We were buying our son his first ever…
We were buying our son his first ever pair of shoes. Angela in the Belfast city store was absolutely phenomenal. Made it so easy and enjoyable.
November 1, 2025
Unprompted review
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