Visited Clarks outlet today at McArthur Glen Cannock with my 4 year old Grandaughter for school shoes. Very well organised considering everyone was buying school shoes, so extremely busy. Corrina... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Answered by reviewers
Created with AI, based on reviewer opinions
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visited the Yeovil store today and had…
Visited the Yeovil store today and had a great experience. We hadn't booked but they were still able to measure and fit both my children. Abi was brilliant with them, especially my 6 year old who has additional needs. We always choose this store over the larger outlet store closer to home. We have previously been served by Diane who is equally as great at her job.
BRAVO
BRAVO! Today, we brought my youngest son's first pair of shoes from Clarks in Loughborough. The experience was made so much more memorable by Abi. She is knowledgeable, friendly, smiley, and extremely helpful. Abi deserves a raise a HUGE raise. All the staff at Loughborough store do; it is such a welcoming place even when they are all ridiculously busy. Thanks again to all the staff, especially Abi. It's been emotional.
Me & my awkward feet....
Went to buy a pair of shoes in the Halifax store on 28 July. I have difficulty buying shoes as I have hyper mobility but managed to get a pair that fit me correctly in every way, thanks to the store assistant Nik. He happily brought several shoes for me to try on, didn't pressure in any way, and respected my reasons for rejecting shoes that didn't feel right. Thank you for an enjoyable interaction. Made my day!
I visited the great Yarmouth store with my sister,nephew and son
I visited the great Yarmouth store with my sister, nephew and my son for school shoes today and we was served by Lewis who was exceptionally patient and understanding as my nephew has non verbal autism and was quite screechy and screamy which can be very overwhelming and Lewis stayed calm which helped my sister to stay calm as she finds she gets judged or rushed out of places/shops but Lewis didn't make us feel rushed and was kind and patient and very helpful with guiding us on which shoe care was best too, Lewis is a credit to the great Yarmouth store.
Great service from Ellie at…
Great service from Ellie at Middlebrook. Thank you for making our experience enjoyable and stress free!
Excellent experience in the Bedford…
Excellent experience in the Bedford Interchange shop with Nawaz. Great queuing system - a busy shop but everyone seen really quickly. Nawaz was patient, kind and knowledgeable. A credit to the store and the brand
Great Yarmouth-Clarks,
Great Yarmouth-Clarks,
Was greeted at the door by a warm and friendly team member initially and then was passed onto Lewis who took foot measurements, answered my questions, engaged in conversation. Was impressed by how easy and straightforward the 'process' was. Very happy with my purchase and experience. Retail shopping as it should be.
Amazing Service1
Nice, kind and super helpful service from Sophie! @westbromwich
Chloe at the Crawley store was…
Chloe at the Crawley store was fantastic fitting my daughters shoes especially as it was a very very busy afternoon she took every care and I can’t thank her enough.
Went to Clarks for my son's shoes.The…
Went to Woking Clarks for my son's shoes.The staff there were overworking and well trained.I needed my son's feet measured,and almost immediately,a kind and respectful worker called Zyva helped me.Overall 10/10 would recommend.
Kerry at Clark’s in Gunwharf gave us…
Kerry at Clark’s in Gunwharf gave us excellent support in finding a first pair of shoes for our son. She was so helpful and great at her job - we’ll be back soon for the next pair
Brilliant customer service from Sophie…
Brilliant customer service from Sophie d, very caring in my needs, sorted my transaction quick and efficiently, all with a smile, Dylan was very helpful too, got my daughters size done and both helped me find were to get a pair for my daughter, thank u Sophie and dylan
Rashid was very helpful here he…
Rashid was very helpful here he accommodated our needs and helped with our little ones shoes, very nice and kind, he is a credit to your company, the Selly Oak staff are very pleasant here and very friendly, Rashid made it so easy to pick the shoes we want for our children, this is why I always come to this store in Selly oak and will do every time.
‘A stressful experience’
I visited Burnley Clarks store with my 4 yr old grandson for his first school shoes. Unfortunately, the experience was very stressful: the assistant was not confident in measuring his feet. We ended up with the wrong shoe size and also when we got home I realised she had given us the wrong pair of shoes! She was also quite rude and was pushing me to buy the first pair of shoes. She couldn’t be bothered when I asked her to try on different styles and only did so reluctantly. She obviously needs more training in customer relations and shoe measurement. A waste of an afternoon and I had to take the shoes back and start the process all over again.
Helpful and friendly
I visited the Manchester Fort shop and was served by Olivia. She couldn't have been more helpful. She helped my elderly dad by measuring his feet and getting him the right shoes to help his walking. Because she was so helpful my mum also decided to get a new pair of shoes.
Would definitely recommend this store and the shoes are fantastic too!
Diane was fantastic!
Really helpful and great product…
Really helpful and great product knowledge. Helped us find the perfect shoes. Behanz has amazing customer service!
Fantastic customer from Nicole at West Bromwich…
Fantastic customer from Nicole at West Bromwich branch. Took time to make sure our twins got the shoes they wanted even though the shop was super busy. Would definitely recommend this branch *****
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








