Clarks Reviews 

55,441
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,150 reviews, reviewers overwhelmingly had a great experience with this company. People frequently commend the staff for being very polite, helpful, and professional, providing personalized care during the selection process. Customers appreciate the guidance from employees who offer expert knowledge and carefully check the fit, ensuring a highly satisfying experience. However, some reviewers experienced negative issues, such as receiving shoes that were measured incorrectly or having an uncomfortable trainer tongue. A minority of consumers also pointed out instances of rudeness or dismissive behaviour from some team members and unsuitable handling of complaints by management.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpful, patient, and... See more

Product

Clients share positive opinions on product quality, comfort, and fitting. Reviewers frequently describe the... See more

Service

Customers consistently note positive experiences with service, highlighting attentive and efficient staff... See more

Quality

Reviewers highlight positive aspects of quality, finding the shoes great, very comfortable, and robust.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional support and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks outlet today at McArthur Glen Cannock with my 4 year old Grandaughter for school shoes. Very well organised considering everyone was buying school shoes, so extremely busy. Corrina... See more

Rated 5 out of 5 stars

Issy at Clarks in Whiteley was brilliant with my daughter and very supportive. She made what could have been a very painful school shoe purchasing experience really smooth and I highly recommend her a... See more

Rated 5 out of 5 stars

We went to the Cwmbran store today and Immogen helped us and measured my sons feet and find the 0erfect school shoes and trainers. My sons have autism and my youngest is non verbal and find trying on... See more

Rated 5 out of 5 stars

Visited Clarks at Chatham Dockside on Saturday 15th August and was so impressed. All the staff were fantastic. Thanks to the lovely young lad who measured my children's feet when we first arrived and... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(55,441)

5,505 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited the Yeovil store today and had…

Visited the Yeovil store today and had a great experience. We hadn't booked but they were still able to measure and fit both my children. Abi was brilliant with them, especially my 6 year old who has additional needs. We always choose this store over the larger outlet store closer to home. We have previously been served by Diane who is equally as great at her job.

August 29, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

BRAVO

BRAVO! Today, we brought my youngest son's first pair of shoes from Clarks in Loughborough. The experience was made so much more memorable by Abi. She is knowledgeable, friendly, smiley, and extremely helpful. Abi deserves a raise a HUGE raise. All the staff at Loughborough store do; it is such a welcoming place even when they are all ridiculously busy. Thanks again to all the staff, especially Abi. It's been emotional.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Me & my awkward feet....

Went to buy a pair of shoes in the Halifax store on 28 July. I have difficulty buying shoes as I have hyper mobility but managed to get a pair that fit me correctly in every way, thanks to the store assistant Nik. He happily brought several shoes for me to try on, didn't pressure in any way, and respected my reasons for rejecting shoes that didn't feel right. Thank you for an enjoyable interaction. Made my day!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

I visited the great Yarmouth store with my sister,nephew and son

I visited the great Yarmouth store with my sister, nephew and my son for school shoes today and we was served by Lewis who was exceptionally patient and understanding as my nephew has non verbal autism and was quite screechy and screamy which can be very overwhelming and Lewis stayed calm which helped my sister to stay calm as she finds she gets judged or rushed out of places/shops but Lewis didn't make us feel rushed and was kind and patient and very helpful with guiding us on which shoe care was best too, Lewis is a credit to the great Yarmouth store.

August 29, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent experience in the Bedford…

Excellent experience in the Bedford Interchange shop with Nawaz. Great queuing system - a busy shop but everyone seen really quickly. Nawaz was patient, kind and knowledgeable. A credit to the store and the brand

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Yarmouth-Clarks,

Great Yarmouth-Clarks,
Was greeted at the door by a warm and friendly team member initially and then was passed onto Lewis who took foot measurements, answered my questions, engaged in conversation. Was impressed by how easy and straightforward the 'process' was. Very happy with my purchase and experience. Retail shopping as it should be.

August 29, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Went to Clarks for my son's shoes.The…

Went to Woking Clarks for my son's shoes.The staff there were overworking and well trained.I needed my son's feet measured,and almost immediately,a kind and respectful worker called Zyva helped me.Overall 10/10 would recommend.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service from Sophie…

Brilliant customer service from Sophie d, very caring in my needs, sorted my transaction quick and efficiently, all with a smile, Dylan was very helpful too, got my daughters size done and both helped me find were to get a pair for my daughter, thank u Sophie and dylan

August 29, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Rashid was very helpful here he…

Rashid was very helpful here he accommodated our needs and helped with our little ones shoes, very nice and kind, he is a credit to your company, the Selly Oak staff are very pleasant here and very friendly, Rashid made it so easy to pick the shoes we want for our children, this is why I always come to this store in Selly oak and will do every time.

August 29, 2026
Unprompted review
Rated 1 out of 5 stars

‘A stressful experience’

I visited Burnley Clarks store with my 4 yr old grandson for his first school shoes. Unfortunately, the experience was very stressful: the assistant was not confident in measuring his feet. We ended up with the wrong shoe size and also when we got home I realised she had given us the wrong pair of shoes! She was also quite rude and was pushing me to buy the first pair of shoes. She couldn’t be bothered when I asked her to try on different styles and only did so reluctantly. She obviously needs more training in customer relations and shoe measurement. A waste of an afternoon and I had to take the shoes back and start the process all over again.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly

I visited the Manchester Fort shop and was served by Olivia. She couldn't have been more helpful. She helped my elderly dad by measuring his feet and getting him the right shoes to help his walking. Because she was so helpful my mum also decided to get a new pair of shoes.
Would definitely recommend this store and the shoes are fantastic too!

August 29, 2026
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look