Pani Iryna is a wonderful, attentive, and very proactive and professional helper. Not to mention, she is an absolute joy to have around. Her quality standards are very high, and she delivers them ever... See more
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Review summary
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Reviews shaping this summary
Cleaning Express are great. We have had the same cleaner from the beginning, Svitlana and she is amazing! We feel so comfortable with her in our house and she’s extremely detail oriented. On the rare... See more
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Fantastic, reliable and thorough cleaner Raluca is efficient, thorough, and always goes the extra mile to help around the house. She's happy to take on additional tasks when needed and can always be... See more
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I learnt about Cleaning Express when looking for a cleaning service in London who could provide a weekly cleaner for my flat. I was very impressed with the ease and efficiency with which they took my... See more
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Company details
About Cleaning Express
Written by the company
Quality cleaning for your home or office. Award-winning company specialising in domestic cleaning and commercial cleaning services. Based in London. Company offers property cleaning services including: office cleaning, end of tenancy cleaning, house cleaning, carpet cleaning, deep cleaning, in-house ironing and housekeeping services. Book a trusted cleaner online or over the phone. Our services are fully insured for your piece of mind. We cover all London areas. 100% Satisfaction Guaranteed.
Domestic Cleaning London
Regular domestic cleaning is the most popular service we provide. Our services are fully insured giving you an absolute piece of mind. Regular house cleaning is a personal service and we strive to provide the same cleaner that you will come to trust. There are no minimum contracts - you can cancel the service any time. There are many reasons to choose us as your trusted cleaning company. £2m Insurance cover for theft, damage to your property and personal injury to the cleaner is included. If you are not 100% happy with our work we will come back and re-clean for free. Individual plans can be made to suit your needs. Various housekeeping tasks such as ironing, laundry, making beds etc. can be undertaken. All the cleaners we hire are fully vetted and experienced.
End of Tenancy Cleaning London
Are you looking for reliable and trusted cleaning company, which will prepare your property in the best possible way to attract a new tenant? Or you are a tenant that wants to make sure the landlord is happy with how you left the property. Leave it all to us. We will make sure the property is sparkling clean with our end of tenancy cleaning service. We also provide professional carpet cleaning service, that can be booked alongside your end of tenancy clean! There are special offers for a combined booking of end of tenancy cleaning and carpet cleaning. Booking professional deep cleaning service with Cleaning Express after the end of your lease will ensure your house, flat or apartment will be cleaned top-to-bottom and up to the highest standards.
Commercial Cleaning London
Cleaning Express strives to make a difference in commercial cleaning in London. We want to make sure that the service you receive from us exceeds all your expectations. That is why we offer only the highest quality commercial cleaning, performed by our experienced staff, at a very affordable and competitive price. Our main areas of expertise in commercial cleaning are office cleaning, hotel cleaning, retail cleaning, health and fitness club cleaning, school and nursery cleaning. We welcome any type of commercial properties, large or small. You can rest assured your space will be cleaned to the highest standards, so you can focus on your business.
Deep Cleaning London
Our specially trained deep cleaning experts will perform a thorough deep clean of your property to your highest satisfaction. By booking us for your deep cleaning needs in London, you are getting a service that is fully suited to your particular requirements. You choose what we clean, and when we clean. Cleaning Express hires expert cleaners, with years of experience in deep cleaning London properties. Our deep cleaning experts will scrub the toilets, baths and sinks, and make the bathroom floors and tiles sparkle again. Smaller details, such as door frames, will not be overlooked as well, and will be cleaned with our top-notch cleaning materials. We will deep clean the oven and cooker, dishwasher, the fridge, as well as all the smaller kitchen appliances, such as kettles, microwave ovens, toasters.
About us
Cleaning Express also offers antiviral sanitisation, upholstery cleaning and after-building cleaning services.
Contact info
44 Beaufort Court, Admirals Way, E14 9XL, London, United Kingdom
- 02036330390
- info@cleaning-express.com
- cleaning-express.com
4.7
Excellent
413 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
Mariia is the second cleaner I have had from this company and she also has always turned up on time, been an extremely efficient and hard working cleaner, responsive to any particular requirements, and just very pleasant and cheerful. I've had a really good experience with the company and with Mariia.
October 30, 2023
Unprompted review
Reply from Cleaning Express
Hi Catherine,
Thank you for the 5-star rating and for sharing your positive experience with Mariia! It’s wonderful to hear that she consistently exceeds expectations. Her punctuality, efficiency, and responsiveness are commendable. And her pleasant and cheerful demeanour adds an extra sparkle to her work. We’re delighted you’ve had such a great experience with Mariia and our company. Thank you for using our regular cleaning service.
Best wishes,
Cleaning Express
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This is not a good service
This is not a good service. I had to put up with an unreliable cleaner for months on end. Then she left and came back then left again. They sent a replacement after a week she left they send another replacement and the service was awful. Be careful of the good reviews my experience has been terrible. Often companies try and get trustpilot to take poor reviews down but i have all the emails and proof of poor service. Avoid avoid avoid.
***the fact that you are using my one payment confusion is an absolute joke and just shows the contempt you have for your customers** my account was not suspended the service you provided was sub par and Because i would not accept that you have made it out as you suspended my account. you wrote the below to me nothing about a suspension is there???
wrote:
Hi Laura
Thank you for your prompt response.
We are really sorry, currently, we don't have any available cleaners in your area. We will put your account on hold, and no further payments will be charged.
We will keep you updated once our availability in your area will improve and will notify you as soon as we can assign a cleaner to your property.
Please don't hesitate to contact us if you have any further questions.
Thank you!
Kind Regards,
Inga
How did I do?
HappySatisfiedUnhappy
Click on a face to provide feedback on my performance!
Administration Assistant
P: 0203 633 0390
October 23, 2023
Unprompted review
Reply from Cleaning Express
Dear Laura,
Thank you for sharing your feedback with us. We truly value your opinion and appreciate your loyalty of over two years with our company.
We sincerely apologise for the recent issues you've faced, especially with the cleaner you found unreliable. While we consistently strive to maintain high service standards, we acknowledge that a cleaner's circumstances can change, leading to discrepancies. We believed the assigned cleaner matched your requirements, which is why you chose to continue with their service. However, we understand that when we have allocated a replacement, the initial session may not have been as perfect as expected.
Additionally, there have been a payment issues to the cleaners from your end, on a few occasions, which is a violation of our Terms and Conditions. Prompt payment is crucial to support our hardworking cleaners as they rely on this wage for living. As a result we had to suspend the service.
We deeply regret not meeting your expectations on this occasion and take your feedback seriously as we continuously seek to improve our services. If you have any further concerns or specific issues that require addressing, please do not hesitate to reach out to us.
Thank you for your understanding.
Regards,
Cleaning Express Team
Maria does a very thorough clean
Maria does a very thorough clean. She's also very friendly and positive
October 31, 2023
Unprompted review
Reply from Cleaning Express
Hi Sam,
Thank you for the 5-star rating and your kind words! Maria truly exemplifies excellence in her work. Moreover, her warm and positive demeanour makes her a joy to have around. We’re fortunate to have Maria as part of our team! Thank you for using our regular cleaning service.
Best wishes,
Cleaning Express
Highly recommend
First time using this company. Excellent customer service, very friendly and help. The delivery collection driver is very professional yey warm and friendly. The laundry service is superb. All clothes beautifully hung wrapped and folded. Very happy.
September 28, 2023
Unprompted review
Reply from Cleaning Express
Hi Fiona,
Thank you so much for the 5-star review and for your kind words.
We really appreciate you taking the time to share your experience with us. We’re thrilled to hear that you enjoyed our service. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for your feedback!
Best Regards,
Cleaning Express
Great experience for regular office…
Great experience for regular office cleaning. Anastaciia is reliable and punctual.
September 22, 2023
Unprompted review
Reply from Cleaning Express
Hi Dorota,
Thank you so much for your 5-star review. And thank you for your kind feedback about Anastasiia. We are fortunate to have her in our team. We will ensure to pass on to her your appreciation.
Thank you for using our regular domestic cleaning services.
Best wishes,
Cleaning Express
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Maria is fantastic
Our cleaner Maria is fantastic. She does 3 hours cleaning for us per week, including changing the sheets on the beds. She is incredibly thorough and always leaves our house spotless and so tidy. She is also really nice and we’re happy to have her in our house.
September 7, 2023
Unprompted review
Reply from Cleaning Express
Hi Scott,
Thank you so much for your 5-star review. And thank you for your kind feedback about Maria. We are fortunate to have her in our team. We will ensure to pass her your appreciation.
Thank you for using our regular domestic cleaning services.
Best wishes,
Cleaning Express
A fantastic clean
We had our first cleaning session and the attention to detail and quality of cleaning were excellent. We are delighted with the level of cleaning and care taken.
August 10, 2023
Unprompted review
Reply from Cleaning Express
Hi Alan,
Thank you so much for your 5-star review. We are thrilled you chose Cleaning Express when it came to getting help with the cleaning. Thank you for using our regular domestic cleaning services.
Best wishes,
Cleaning Express
Vilma (and Cleaning Express) come highly recommended!
I've used a few cleaning companies in the past—and Cleaning Express are by far the best I've dealt with so far.
Our cleaning professional, Vilma, has visited three times for a scheduled deep clean—and each time Vilma is punctual, friendly, very thorough, and does an excellent job. If there's time remaining, Vilma proactively encourages feedback—and offers to do touch ups (rarely needed!) or any additional tasks before leaving.
Cleaning Express pay their cleaners a better rate than similar services (this is good!) and are always very fast to respond to any support emails
Vilma (and Cleaning Express) come highly recommended!
June 20, 2023
Unprompted review
Reply from Cleaning Express
Hi Jamie,
Thank you for your five-star review and for your kind feedback.
We are delighted to hear that Vilma yet again impressed you with her professionalism. She is a highly skilled hardworking cleaning operative and we are fortunate to have her in our team. We will ensure to pass her your appreciation.
We were happy to assist you with the deep cleaning services and we hope to assist you again in the future. And thank you for recommending our business, we really appreciate that.
Best wishes,
Cleaning Express
Fantastic cleaning services
We've been using Cleaning Express for quite a few years now, and their service throughout has been brilliant. They always try to accommodate our requirements, and are very prompt and polite. Our current cleaner, Mariia, is one of the best we've had so far. She is very thorough with her work, and even arranges things very aesthetically. On top of that she's very friendly and polite as well!
April 22, 2023
Unprompted review
Reply from Cleaning Express
Hi Ovais,
Thank you so much for your 5-star review of our domestic cleaning services.
And thank you for your kind feedback about Mariia. We are fortunate to have her in our team. We will ensure to pass her your appreciation.
Thank you for being our loyal customer.
Best wishes,
Cleaning Express
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This is not the company you want to go…
This is not the company you want to go for if you’re a budget. I was tempted to book because of the reviews but by the time I got to end of tenancy clean the price had jumped for them to bring a hoover, mop and just for having furniture ? 245 is far too much money.
April 28, 2023
Unprompted review
Reply from Cleaning Express
Dear customer,
Thank you for your feedback. We would like to assure you that we take all feedback seriously and we are committed to providing the best service possible.
We are sorry to hear that you were not satisfied with a quote for our cleaning services relevant to your needs. We understand that it can be frustrating when prices changes while adding other optional services or equipment.
In fact, we one of the most affordable end-of-tenancy cleaning service providers in the market. We also believe in the value of the service we provide, and we try to add the most value to the service in terms of customer experience and fair work conditions for our cleaners as one-off cleaning is not the same as regular domestic cleaning, it's much harder work.
Of course, you should pay what you think is best for you, so we are confident you will find another service provider that's more suitable for your needs. In any case, please don't hesitate to contact our customer service team if you need any clarification or further information about the quote.
Best regards,
Cleaning Express
False advertising
False advertising - their website says their rate is 17.95 per hour however they do not tell you that you must book minimum 3 hours for a weekly service to get that rate. If you only need the service fortnightly then the rate goes up to close to 20 an hour and you must book minimum 4 hours?
When I asked why this is the case, they said that it is based on their experience of how long a house takes to clean, however when I removed half of the rooms from the quote they quoted the same length of time.
They are not being transparent with how they charge and why, they are being shady.
I would not recommend approaching them as they will probably just try to up-sell you on whatever you ask for.
April 17, 2023
Unprompted review
Reply from Cleaning Express
Dear Alexis,
Thank you for taking the time to leave us a review. We welcome our customers' feedback, positive or negative so that we can improve our services.
We are sorry that the quote given by our customer service team was not what you expected. Our website clearly states that the prices start from £17.95 per hour. I believe that was, in fact, offered to you if you would go for a standard 3-hour weekly cleaning. However, there are a few factors that can add up to the minimum fee, for example, how often you want your cleaner to attend, the postcode and the availability of cleaners in the area, etc. We believe transparency is the key quality for an ethical business like ours, so we are always clear about our price calculations and confirm them before we offer any service.
We may not be the cheapest option in the market, but we also believe in the value of the service we provide, and we try to add the most value to the service in terms of customer experience and fair work conditions for our cleaners. Of course, you should pay what you think is best for you, so we are confident you will find another service provider that's more suitable for your needs.
Please don't hesitate to contact our customer service team if you need any clarification or further information about the quote.
Best regards,
Cleaning Express
Responsive, reliable and thorough
My husband and I are new parents to our 8-week old daughter and discussed the possibility of hiring a cleaner for several weeks post-birth. We finally took the plunge and hired Halyna to clean our flat once a week. I'm thrilled we made this decision. Halyna is responsive and reliable and our flat has never looked so clean. We're very grateful to have found Cleaning Express!
April 12, 2023
Unprompted review
Reply from Cleaning Express
Hi Meghan,
Thank you so much for your 5-star review. And first of all, congratulations with becoming new parents and we wish you all the best with parenthood.
And thank you for your kind feedback about Halyna. We are fortunate to have her in our team. We will ensure to pass her your appreciation.
We are thrilled you chose Cleaning Express when it came to getting help with the cleaning. Thank you for using our regular domestic cleaning services.
Best wishes,
Cleaning Express
We would recommend Tatyana to anyone
We would recommend Tatyana to anyone. She has always been polite, punctual and easy to communicate with. And of course, she left our flat sparkling! Thanks Tatyana
April 13, 2023
Unprompted review
Reply from Cleaning Express
Hi Tara,
Thank you so much for your 5-star review. And thank you for your kind feedback about Tatyana. We are fortunate to have her in our team. We will ensure to pass her your appreciation.
Thank you for using our domestic cleaning services.
Best wishes,
Cleaning Express
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Booked an end of tenancy clean…
Booked an end of tenancy clean recently, Brilliant quality from both customer service and Mariia. They are very responsive, always get back to you very quickly during business hours. One or two spots missed but she’s only human. A very easy and reliable way to get your full deposit back so quickly. Would definitely use again. Keep up the good work!
March 13, 2023
Unprompted review
Reply from Cleaning Express
Hi Rim,
Thank you for your five-star review.
And thank you for your kind feedback about Mariia. She is a highly professional and hardworking cleaning operative and we are fortunate to have her in our team. We will ensure to pass her your appreciation.
We were happy to assist you with the end-of-tenancy cleaning services and we hope to assist you again in the future.
Best wishes,
Cleaning Express
Cleaning by Sofiia
Sofiia has done a great job, she takes care and has attention to detail.
March 2, 2023
Unprompted review
Reply from Cleaning Express
Dear Customer,
Thank you so much for your 5-star review. And thank you for your kind feedback about Sofiia. We are fortunate to have her in our team. We will ensure to pass her your appreciation.
Thank you for using our regular domestic cleaning services.
Best wishes,
Cleaning Express
Vilma did a fantastic job cleaning up…
Vilma did a fantastic job cleaning up the kitchen and bathroom of my flat that had been left in a terrible state and that I thought were beyond cleaning. I highly recommend this company and especially Vilma.
March 14, 2023
Unprompted review
Reply from Cleaning Express
Hi Paul,
Thank you for your five-star review and your recommendations. We appreciate it very much.
And thank you for your kind feedback about Vilma. She is a highly professional and hardworking cleaning operative and we are fortunate to have her in our team. We will ensure to pass her your appreciation.
We were happy to assist you with the end-of-tenancy cleaning services and we hope to assist you again in the future.
Best wishes,
Cleaning Express
Professional, thorough, and friendly service
Every cleaner we've had through this company has been great - punctual, thorough, professional. Really happy with the quality of service. Our latest cleaner Olha has been excellent since she started.
March 1, 2023
Unprompted review
Reply from Cleaning Express
Hi Bradley,
Thank you so much for your 5-star review. And thank you for your kind feedback about Olha. We are fortunate to have her in our team. We will ensure to pass her your appreciation.
We provide comprehensive training for our cleaners and our customer service team to ensure the highest standard of services. We are happy that she met your expectations.
Thank you for using our domestic cleaning services.
Best wishes,
Cleaning Express
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Vilma who cleaned went the extra mile
Vilma who cleaned went the extra mile. The property had not been lived in for over a year, but was clean and new after her service. 10/10 would recommend . Great service
January 19, 2023
Unprompted review
Reply from Cleaning Express
Hi Diane,
Thank you so much for your 5-star review. And thank you for your kind feedback about Vilma. She is a highly professional cleaner and she has been with us for many years. We are fortunate to have her in our team. We will ensure to pass her your appreciation.
Thank you for using our one-off deep cleaning services.
Best wishes,
Cleaning Express
Anzelika has been with me for nearly a…
Anzelika has been with me for nearly a year now, with a break in the summer months. She is always thorough with attention to detail. I found her scrubbing the tiles in the bathroom last Week, I hadn’t asked her to do it but it made quite a difference.
I can just leave Anzelika to get on with the cleaning. She takes the initiative and is a pleasure to have around.
February 21, 2023
Unprompted review
Reply from Cleaning Express
Hi Samantha,
Thank you so much for your 5-star review. And thank you for your kind feedback about Anzelika. We are fortunate to have her in our team. We will ensure to pass her your appreciation.
We provide comprehensive training for our cleaners to ensure the highest standard of services. And many, like Anzelika go the extra mile. We are happy that she met your expectations.
Thank you for using our domestic cleaning services.
Best wishes,
Cleaning Express
Excellent Cleaning
Sofia has been an excellent cleaner. Timely and efficient and does an impeccable job. I highly recommend both her and cleaning express.
February 21, 2023
Unprompted review
Reply from Cleaning Express
Hi Erika,
Thank you so much for your 5-star review. And thank you for your kind feedback about Sofia. We are fortunate to have her in our team. We will ensure to pass her your appreciation.
Thank you for recommending our domestic cleaning services.
Best wishes,
Cleaning Express
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