Clear business themselves as a company I cannot rate highly as I've had nothing but a horrible experience being passed about and nothing answered. But then there was Tom Harrison, he took over my call... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Emily in the sales team was fantastic from start to finish. Her friendly professional and knowledgeable service was one of the reasons I decided to renew my water contract and move my card payments to... See more
Company replied
After 4 calls and almost 5 hours of time on my mobile phone, i finally got through to George. This man was extremely knowledgable, patient, and showed, in his enthusiasm, a real desire to be helpful... See more
Company replied
'lisa bate' what can i say, i wasn't looking forward to making a call to Clear Business due to past experiences of staff not having a clue and getting fobbed off with false promises,,,, Lisa sorted th... See more
Company replied
Company details
- Energy Supplier
- Business Insurance Company
- Payment Service
- Telecommunications Service Provider
- Water Utility Company
Written by the company
We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy, electricity, gas, water, broadband, mobile, voice, payment services and insurance through Simply Business. Multi-service delivery for small businesses, all in one place. Simple. Giving you more time to run your business. We're already making life simple for many small businesses. So, get all the essential services you need, and none of the hassle you don’t.
Contact info
Manchester, United Kingdom
- 0330 094 5059
- newsletter@clearbusiness.co.uk
- clearbusiness.co.uk
4.5
Excellent
12K reviews
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Excellent service, efficiency and communication, would highly recommend!
Called and spoke with Elijah Moss this morning as needed to review my utilites' contracts for the business and he was excellent.
I had to break our call as something came up but we agreed he would call back later in the day at a certain time and he kept his word, which i hugely appreciated.
Great communication and very efficient in helping me secure better deals with my utilities for the business.
It is so refreshing getting passed through to someone who can understand you and assist straight away instead of being passed from pillar to post or talking with someone who cannot converse properly due to language barriers. Took hardly anytime to sort.
Would highly recommend, thank you Elijah!
August 12, 2026
Unprompted review
Reply from Clear Business
Hi,
We are truly delighted to hear about your positive experience with our team member. It is wonderful to know that we could provide efficient and clear communication, helping you secure better deals for your business utilities. We always aim to ensure our customers feel understood and assisted promptly, and we are so pleased that we met this expectation during your interaction. Your recommendation means a great deal to us.
Kris,
Resolution Excellence Specialist
I was dealt with by Oliovia Kelly
I was dealt with by Oliovia Kelly.
I was listened to sympathetically. Vry attentive and for a call that was a bit "unusual" she actually did what she said she would!
July 22, 2026
Unprompted review
Reply from Clear Business
Hi Stewart,
We're delighted to hear that your experience was positive and that our colleague was attentive and followed through on their commitments. We appreciate you sharing your feedback!
Kris,
Resolution Excellence Specialist
Helpful and informative
David Carter was very helpful and informative which made the process easy from a customer perspective.
August 12, 2026
Unprompted review
Reply from Clear Business
Hi David,
We appreciate you sharing your feedback! We're happy to hear that the process was easy and informative from your perspective.
Kris,
Resolution Excellence Specialist
im hard of hearing so aleks was very…
im hard of hearing so aleks was very clear on the phone
and had patience.
helped me with all the details .
good job
August 12, 2026
Unprompted review
Reply from Clear Business
Hi David,
We're happy to hear that the assistance you received was clear and that the person you spoke with was patient. We appreciate you sharing your positive experience with us.
Kris,
Resolution Excellence Specialist
'lisa bate' what can i say
'lisa bate' what can i say, i wasn't looking forward to making a call to Clear Business due to past experiences of staff not having a clue and getting fobbed off with false promises,,,, Lisa sorted this out for me in 10 mins so experienced job Done!!! Even agreed to extend my contract she was that good lol PAY RISE REQUIRED
August 12, 2026
Unprompted review
Reply from Clear Business
Hi Chris,
We're delighted to hear about your positive experience and appreciate you sharing your feedback. It's wonderful that your issue was resolved so efficiently and that you felt well taken care of!
Kris,
Resolution Excellence Specialist
Fab customer service!
I spoke to Shaun Holden to get everything set up for our new business and the process was super easy and Shaun is very easy to chat with, extremely professional and answered any questions that I had promptly!
August 12, 2026
Unprompted review
Reply from Clear Business
Hi Maxine,
We're happy to hear that setting up your new business was super easy and that our team member was easy to chat with, professional, and promptly answered all your questions.
Kris,
Resolution Excellence Specialist
Ref 30340592 Thanks Kofi for ringing me…
Ref 30340592 Thanks Kofi for ringing me back as agreed today. You are a polite and respectful young man and Clear Business are lucky to have you
Good luck in the future
I’d like to edit my review.
I’m now being billed for water I haven’t used
My meter reading has been ignored on the invoice and estimated instead.
I set up a direct debit with Kofi but instead I have the debt collection emailing me for payment.
Sorry Clear business not good enough
August 11, 2026
Unprompted review
Reply from Clear Business
Sal W,
We're so happy to hear about your positive experience and that Kofi was polite and respectful. We appreciate you sharing your kind words.
Jamie McMillan,
Resolution Excellence Specialist
I was very impressed with how Antonio…
I was very impressed with how Antonio Elnarshy handled our water contract. He was clear and professional while getting us excellent rates
August 11, 2026
Unprompted review
Reply from Clear Business
Hi Alan,
We're very happy to hear that Antonio handled your water contract with clarity and professionalism, and secured excellent rates for you. We appreciate your positive feedback!
Jamie McMillan,
Resolution Excellence Specialist
Very helpful a very nice to speak to…
Very helpful a very nice to speak to thank you for your help thank you Erin Egan
August 11, 2026
Unprompted review
Reply from Clear Business
Hi Archie,
We are so glad to hear that our service was helpful and that you had a nice experience. Thank you for your kind feedback!
Jamie McMillan,
Resolution Excellence Specialist
Despite vacating my business premises…
Despite vacating my business premises in May, I have continued to receive bills for water, there have been numerous exhausting calls trying to resolve this and still no conclusion. I spoke to Jamil today, hopefully he can resolve it, although i wont hold my breath, its been ongoing for 6 long months 🙄
August 11, 2026
Unprompted review
Reply from Clear Business
Hi Lorraine,
We are very sorry to learn of the ongoing billing issues you've experienced since vacating your premises. We understand how frustrating this must be after so many calls. We are actively looking into this matter via an open complaint on the account and will look to issue you with a response within 7 days.
Jamie McMillan,
Resolution Excellence Specialist
Amazing customer service from Charlotte…
Amazing customer service from Charlotte Liddle.She helped set meup with a great package for internet and mobile.Thanks Charlotte😀
I have used your services for 15+ years now and have been more thanhappy with everything
August 11, 2026
Unprompted review
Reply from Clear Business
Hi,
We appreciate you sharing your feedback! We're happy to hear that Charlotte provided amazing customer service and helped set you up with a great package. It's wonderful to know you've been a happy customer for so many years.
Jamie McMillan,
Resolution Excellence Specialist
David was helpful and courteous.
August 10, 2026
Unprompted review
Reply from Clear Business
Hi James,
We are glad that David was helpful and courteous. We appreciate your positive feedback and your time.
Jamie McMillan,
Resolution Excellence Specialist
Simple contract renewal
Simple contract renewal. Arranged a suitable time to call-back when I had time to deal with the renewal. No jargon and pushy sales techniques. Just simple straight-forward language, gave me a proposal to suit our business usage. Deal done and all the T&C's agreed, no fuss. Professional and friendly service. Happy customer
July 22, 2026
Unprompted review
Reply from Clear Business
Hi Lorna,
We're happy to hear that your contract renewal was simple and straightforward. It's great to know that you received a proposal to suit your business usage and that the service was professional and friendly. We appreciate your feedback!
Jamie McMillan,
Resolution Excellence Specialist
Clear buissness has now informed me…
Clear buissness has now informed me that there Partner yenergy has cancelled my contract signed in July because I've taken out another contract out to start at the end yes the end of the one I signed in July with someone else.i can have a contract with anyone at the end of my present one.they will be putting me back on 4.20 standing out of contract rates.i do not know what they have against me.
August 11, 2026
Unprompted review
Reply from Clear Business
Hi Mr Sutcliffe,
I'm sorry that we're unable to assist with this one as we no longer handle the billing or contracts on your electric or gas.
You can contact Yü Energy using the details below:
Website: https://www.yuenergy.co.uk
Customer Service Phone: 01926 392 498
Email: hello@yuenergy.co.uk
If you need anything further from our side, please don’t hesitate to get in touch.
Jamie McMillan
Resolution Excellence Specialist
Erin was really helpful
Erin was really helpful, got everything sorted out and rang me back when the mobile cut out.
August 10, 2026
Unprompted review
Reply from Clear Business
Good morning Robert
We're delighted to hear you had such a positive experience and that Erin was so helpful in getting everything sorted for you. We appreciate your kind words.
Ian,
Resolution Excellence Specialist
Great Customer Service
Erin was a great help from the beginning in arranging my contract. Initially I was going to shop around, but after getting great service from Erin I decided i didn't need to. I work in a business that relies on customer service, so appreciate the service that Erin gave me. Thank you Erin.
August 10, 2026
Unprompted review
Reply from Clear Business
Hi Mark,
We are so pleased to hear that Erin provided such excellent service. It's wonderful that we could assist you so effectively from the beginning. We truly appreciate you sharing your positive experience with us.
Ian,
Resolution Excellence Specialist
Antonio was helpful and appreciated…
Antonio was helpful and appreciated that I was limited on time so was excellent at answering any questions. Company has been with CBW for many year and again have chosen to renew contract with them.
August 6, 2026
Unprompted review
Reply from Clear Business
Hi,
We're delighted to hear that Antonio was helpful and efficient in answering your questions, especially given your time constraints. We truly appreciate your continued loyalty and are pleased you've chosen to renew your contract with us again.
Gemma,
Resolution Excellence Specialist
Generally competitive rates and good…
Generally competitive rates and good service. Dealing with a single point of contact is a positive.
August 7, 2026
Unprompted review
Reply from Clear Business
Hi Ian,
We're delighted to hear that you find our rates competitive and our service good. We're especially pleased that having a single point of contact is a positive experience for you. Thank you for your feedback!
Gemma,
Resolution Excellence Specialist
George helped me set up the phone lines…
George helped me set up the phone lines for two of our shops in Livingston and Dunbar. He’s incredibly talented, knowledgeable, and professional. He truly deserves a promotion for his outstanding work!
August 7, 2026
Unprompted review
Reply from Clear Business
Hi Alex,
We are thrilled to hear about your positive experience and that George provided such excellent service in setting up your phone lines. It's wonderful to know their talent, knowledge, and professionalism made such a great impression. Thank you for sharing your kind words.
Gemma,
Resolution Excellence Specialist
KyleVery helpfull
Kylie very help helpful
Was great assistance
Getting my problem sorted thank you.
August 7, 2026
Unprompted review
Reply from Clear Business
Hi Linda,
We're so happy to hear that Kyle provided great assistance and helped sort out your problem. Thank you for sharing your positive experience!
Gemma,
Resolution Excellence Specialist
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