Clear business themselves as a company I cannot rate highly as I've had nothing but a horrible experience being passed about and nothing answered. But then there was Tom Harrison, he took over my call... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily in the sales team was fantastic from start to finish. Her friendly professional and knowledgeable service was one of the reasons I decided to renew my water contract and move my card payments to... See more
Company replied
After 4 calls and almost 5 hours of time on my mobile phone, i finally got through to George. This man was extremely knowledgable, patient, and showed, in his enthusiasm, a real desire to be helpful... See more
Company replied
'lisa bate' what can i say, i wasn't looking forward to making a call to Clear Business due to past experiences of staff not having a clue and getting fobbed off with false promises,,,, Lisa sorted th... See more
Company replied
Company details
- Energy Supplier
- Business Insurance Company
- Payment Service
- Telecommunications Service Provider
- Water Utility Company
Written by the company
We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy, electricity, gas, water, broadband, mobile, voice, payment services and insurance through Simply Business. Multi-service delivery for small businesses, all in one place. Simple. Giving you more time to run your business. We're already making life simple for many small businesses. So, get all the essential services you need, and none of the hassle you don’t.
Contact info
Manchester, United Kingdom
- 0330 094 5059
- newsletter@clearbusiness.co.uk
- clearbusiness.co.uk
4.5
Excellent
12K reviews
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Clear buissness has now informed me…
Clear buissness has now informed me that there Partner yenergy has cancelled my contract signed in July because I've taken out another contract out to start at the end yes the end of the one I signed in July with someone else.i can have a contract with anyone at the end of my present one.they will be putting me back on 4.20 standing out of contract rates.i do not know what they have against me.
August 11, 2026
Unprompted review
Reply from Clear Business
Hi Mr Sutcliffe,
I'm sorry that we're unable to assist with this one as we no longer handle the billing or contracts on your electric or gas.
You can contact Yü Energy using the details below:
Website: https://www.yuenergy.co.uk
Customer Service Phone: 01926 392 498
Email: hello@yuenergy.co.uk
If you need anything further from our side, please don’t hesitate to get in touch.
Jamie McMillan
Resolution Excellence Specialist
Erin was really helpful
Erin was really helpful, got everything sorted out and rang me back when the mobile cut out.
August 10, 2026
Unprompted review
Reply from Clear Business
Good morning Robert
We're delighted to hear you had such a positive experience and that Erin was so helpful in getting everything sorted for you. We appreciate your kind words.
Ian,
Resolution Excellence Specialist
Great Customer Service
Erin was a great help from the beginning in arranging my contract. Initially I was going to shop around, but after getting great service from Erin I decided i didn't need to. I work in a business that relies on customer service, so appreciate the service that Erin gave me. Thank you Erin.
August 10, 2026
Unprompted review
Reply from Clear Business
Hi Mark,
We are so pleased to hear that Erin provided such excellent service. It's wonderful that we could assist you so effectively from the beginning. We truly appreciate you sharing your positive experience with us.
Ian,
Resolution Excellence Specialist
Antonio was helpful and appreciated…
Antonio was helpful and appreciated that I was limited on time so was excellent at answering any questions. Company has been with CBW for many year and again have chosen to renew contract with them.
August 6, 2026
Unprompted review
Reply from Clear Business
Hi,
We're delighted to hear that Antonio was helpful and efficient in answering your questions, especially given your time constraints. We truly appreciate your continued loyalty and are pleased you've chosen to renew your contract with us again.
Gemma,
Resolution Excellence Specialist
Generally competitive rates and good…
Generally competitive rates and good service. Dealing with a single point of contact is a positive.
August 7, 2026
Unprompted review
Reply from Clear Business
Hi Ian,
We're delighted to hear that you find our rates competitive and our service good. We're especially pleased that having a single point of contact is a positive experience for you. Thank you for your feedback!
Gemma,
Resolution Excellence Specialist
George helped me set up the phone lines…
George helped me set up the phone lines for two of our shops in Livingston and Dunbar. He’s incredibly talented, knowledgeable, and professional. He truly deserves a promotion for his outstanding work!
August 7, 2026
Unprompted review
Reply from Clear Business
Hi Alex,
We are thrilled to hear about your positive experience and that George provided such excellent service in setting up your phone lines. It's wonderful to know their talent, knowledge, and professionalism made such a great impression. Thank you for sharing your kind words.
Gemma,
Resolution Excellence Specialist
KyleVery helpfull
Kylie very help helpful
Was great assistance
Getting my problem sorted thank you.
August 7, 2026
Unprompted review
Reply from Clear Business
Hi Linda,
We're so happy to hear that Kyle provided great assistance and helped sort out your problem. Thank you for sharing your positive experience!
Gemma,
Resolution Excellence Specialist
Thank you to Kofi
Thank you to Kofi for being so helpful and efficient in sorting our card machine contract. He was so polite and sorted everything so easily. His customer service is fantastic.
August 7, 2026
Unprompted review
Reply from Clear Business
Hi Adam,
We're delighted to hear about your positive experience and that Kofi was so helpful and efficient in sorting out your contract. We appreciate you sharing your kind words about the fantastic customer service received.
Gemma,
Resolution Excellence Specialist
Had issues with this company
Had issues with this company
However they have been overcome with thanks to George and Linda
August 7, 2026
Unprompted review
Reply from Clear Business
Hi Brenda,
We are so glad George and Linda was able to resolve the issues you experienced. We appreciate you sharing your feedback.
Gemma,
Resolution Excellence Specialist
I spoke with Antonio Elnarshy who…
I spoke with Antonio Elnarshy who renewed our contract with a great deal, compared to what we were currently paying. He was helpful, professional, had a lovely manner and was clear with all information. Fantastic customer service. Thankyou Antonio.
August 7, 2026
Unprompted review
Reply from Clear Business
Hi,
We appreciate you sharing your feedback. We're delighted to hear that your contract renewal was a great deal and that you received helpful, professional, and clear information. We're glad you experienced fantastic customer service with Antonio.
Gemma,
Resolution Excellence Specialist
Kofi what a gent
I called up today to terminate my contract. I spoke to Kofi who offered me a great package saving me some money he talked me through everything and put my mind at ease to something that I’m way out of my comfort zone doing he was very friendly and an asset to your company keep up the good work Kofi
August 7, 2026
Unprompted review
Reply from Clear Business
Hi Christa,
We are so happy to hear about your positive experience! We are delighted that Kofi could assist you in finding a great package and put your mind at ease. We truly appreciate your kind words and feedback.
Gemma,
Resolution Excellence Specialist
Dave was very helpful with our renewal
Dave was very helpful with our renewal. We discussed our account and the fact we no longer use the telephone line, and he cancelled it and made a good offer to renew our broadband saving us over £300 per year. He also said as we have been customers for many years he would be our sole account manager
August 7, 2026
Unprompted review
Reply from Clear Business
Hi Mark,
We appreciate you sharing your feedback! We're delighted to hear that Dave was able to assist you with your account, cancel the unused telephone line, and provide a great offer for your broadband renewal, saving you a significant amount. It's wonderful to know you're happy with the service.
Gemma,
Resolution Excellence Specialist
Emily in the sales team was fantastic…
Emily in the sales team was fantastic from start to finish. Her friendly professional and knowledgeable service was one of the reasons I decided to renew my water contract and move my card payments to Clearbusiness. Its a pity she can't be cloned as a lot of other company's could do with an Emily ;-). Many thanks!!
August 6, 2026
Unprompted review
Reply from Clear Business
Good morning,
We're thrilled to hear about your positive experience with Emily! It's wonderful to know that their professional and knowledgeable service was instrumental in your decision to renew your contract and move your card payments to us. Thank you for your kind words!
Euan,
Resolution Excellence Specialist
It’s really nice to talk with Adi …he…
It’s really nice to talk with Adi …he sorted out our issues,really appreciate what he did .thank you
Acorn pharmacy ):
August 6, 2026
Unprompted review
Reply from Clear Business
Good morning Gunjan Shah,
We're so pleased to hear that Adi was able to resolve your concerns effectively. Thank you for sharing your positive experience with us.
Euan,
Resolution Excellence Specialist
Stay well away from this company
Stay well away from this company unless you want to get invoices after your account has been closed and then spend hours on the phone trying to correct their utter incompetence
August 6, 2026
Unprompted review
Reply from Clear Business
Good morning Mr Andrew Martin,
We sincerely apologize for the frustration and inconvenience you experienced with invoices after closing your account. We understand how time-consuming and annoying it is to resolve such issues. We are committed to improving our processes to prevent this from happening again.
We have requested further information to locate your account and investigate matters further so if you could please respond to this request we'd really appreciate it.
Euan,
Resolution Excellence Specialist
Rudy was extremely helpful
Rudy was extremely helpful, professional, and clear throughout the entire process. He took the time to explain everything properly and made sure all my questions were answered. Great customer service and a smooth experience overall.
August 6, 2026
Unprompted review
Reply from Clear Business
Good morning Ibrar Razaq,
We appreciate you sharing your feedback. We're happy to hear that Rudi was helpful, professional, and clear throughout the process, and that all your questions were answered.
Euan,
Resolution Excellence Specialist
Issue with late payment notice
Easy to talk to, felt heard and seemingly resolved
August 6, 2026
Unprompted review
Reply from Clear Business
Good morning Mrs Mclean,
We are so pleased to hear that you felt heard and that we were able to resolve your concerns. Thank you for sharing your positive experience!
Euan,
Resolution Excellence Specialist
Very good experience
Very good experience,Megan was extremely helpful and guided me through the signing of the new contract.
August 6, 2026
Unprompted review
Reply from Clear Business
Good morning Lorraine Wragg,
We're delighted to hear you had such a positive experience and that Megan was extremely helpful in guiding you through the new contract signing. We appreciate your kind words!
Euan,
Resolution Excellence Specialist
Excellent clear instructions and a…
Excellent clear instructions and a pleasure to deal with.
August 6, 2026
Unprompted review
Reply from Clear Business
Good morning,
We're so pleased to hear that you found our instructions clear and that you had a positive experience with us. Thank you for your kind words!
Euan,
Resolution Excellence Specialist
clear advice&helpfullguidance
August 6, 2026
Unprompted review
Reply from Clear Business
Good morning William,
Thank you for your 5* review and feedback!
Euan
Resolution Excellence Specialist
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