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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting the solid construction and beautiful designs that frequently exceed expectations and match online descriptions. Many people are particularly happy with the customer service, describing it as helpful, responsive, and efficient, guiding them through the process and addressing inquiries with care. However, some customers also noted issues with the delivery service. A few people experienced longer than expected shipping times, with some items taking several weeks or even months to arrive, occasionally without consistent tracking updates. There were also isolated instances where products arrived damaged, or with minor defects, and a small number of consumers felt that customer service responses regarding these issues were not always satisfactory.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers generally had positive experiences with product quality. Many reviewers praised items like dining... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast shipping, with items... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers found the support staff to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a writing desk from Clearhalo, and the quality exceeded my expectations. Unlike most competitors whose furniture is made of particle board these days, this Victorian-style desk is made of so... See more

Rated 5 out of 5 stars

ClearHalo offers a great range of modern home furniture at fair prices. The website is easy to navigate, product details are clear, and checkout is straightforward. Delivery was on time and the items... See more

Rated 5 out of 5 stars

I recently bought a dining table and matching lighting from Clearhalo, and I genuinely couldn’t be happier. Both pieces are absolutely stunning, really well made, and fit my space perfectly. They... See more

Rated 5 out of 5 stars

Some really nice products available, as per other reviews these items come from China so don’t expect your order to arrive as quick as uk supplier but the light I purchased was worth the wait. It... See more


Company details

  1. Furniture Store

Written by the company

Online store providing lighting and wall art.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The rug I ordered is beautiful

The rug I ordered is beautiful. The colors are vibrant and it looks just as pictured. The back has a rubber gripping so it doesn’t slide around at all. Great rug, great service.

December 1, 2022
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Rated 5 out of 5 stars

Beautiful products that are truly…

Beautiful products that are truly unique. I’m not a fan of the standard off the shelf items and tend to go for an elegant, custom look. I found exactly what I was looking for with Clearhalo! Stunning, also responsive and helpful customer service!

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

I bought a chandelier and one of the…

I bought a chandelier and one of the crystal was broken so I emailed the customer service and they arranged a replacement straight away Customer service live chat handled my issue promptly!!
Thank you Anna

September 10, 2022
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Rated 5 out of 5 stars

speedy delivery

speedy delivery, excellent quality product
A very wide selection of rugs and when I had a query a person answer online chat immediately and was able to answer my question satisfactorily. 

The rugs I have purchased are just as seen on the website and appear to be very good quality. 
I just bought another rug for living room

Can’t wait to have the rug delivered

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend Clearhalo Lights

Highly recommend Clearhalo Lights . I asked a question on their online chat really late at night and Anna replied! Great service and my purchase arrived really quick. Will definitely use them again.

October 22, 2022
Unprompted review
Rated 5 out of 5 stars

After endless searching for new wall…

After endless searching for new wall lights I eventually found this company online.The price was reasonable so I placed an order for just one internal and one external light. They arrived promptly, were well packaged and I am very pleased with the quality. I will be most definitely ordering more.

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I ordered a mural from Clearhalo, and was unhappy with what I received. Once I made a complaint, they went way over and beyond what I would've expected in order to fix my issue. They replaced the mural with one much better quality and even suggested they have slightly amended their standard procedure for making these. They contacted me multiple times to give me updates and ensure the problem would be fixed. This is the kind of customer service I would normally only hope for from the top-end most expensive retailers (and likely seldom receive). So what started out as a bad experience really couldn't be any better in the end.

November 11, 2022
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Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Rug arrived one week before the website suggested. I had emailed to enquire about the company before I ordered - and spoke to an extremely helpful lady on the phone. The rug itself is just lovely, and exactly as shown. I highly recommend this company.

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

Iorder a lamp for a child and was very…

I order a lamp for a child and was very impressed it looks exactly like in the display it was beyond my expectation the packaging was fantastic there was no room for damage and most of all it arrive on time I would definitely recommend this company they did an amazing job thank you very much

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Clear Halo has a beautiful and vast light selection, but most importantly outstanding customer service. I had a light fixture that was damaged upon transit and the team responded immediately and sent out another piece in a very timely fashion. They are super communicative with excellent service. I couldn't be happier with my purchases and their assistance!

August 27, 2022
Unprompted review
Rated 4 out of 5 stars

Happy

The light fitting was packed very well which was great and there was good communication. Just that the postal service was a bit slow.

September 10, 2022
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Rated 5 out of 5 stars

It’s Bright and Unique!

I was looking for something interesting in clustered lights.. then, I found these unique & lovely seagulls at Clearhalo!
I immediately, purchased and hoped they would soon arrive. They were delivered in good timing. The online communication is spot on and timely. I Love the lit seagull light, they look beautiful!! I’m so Happy with this purchase, I’m glad, I found you!!
Thank You, Clearhalo

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service and no fuss refund processed within 24hrs.

Ordered/paid for a pendant online with live chat feature and Anna was very helpful, great customer service and fast response times. The next day unfortunately I had to cancel the order, after realising the fixture will be too small for our space. Emailed Clear Halo support and they responded within a day and refunded the money straight away no fuss/drama. Very smooth process and good experience.

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

Chandelier exactly as promised and…

Chandelier exactly as promised and advertised
Ordering was simple & my chandelier looked exactly as advertised. They arrived promptly & were easy to fit. These chandelier are excellent value.
Thank you Anna for all the help

August 24, 2022
Unprompted review
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