Clearit USA Reviews 

Multiple people handling one case. People don’t talk to each other. Every day somebody will come and say, you’re missing this form, then you fulfill the missing requirement, then the next day it’s something else and so on while they could tell you from the beginning, here are all the items we need.
THEN…
comes communication, I didn’t feel any bit of urgency dealing with my case. ZERO!
You keep sending emails over emails then they eventually respond while they are upset with this crazy pain in the neck customer…

They cleared my shipment from China, and I couldn't;t be happier with the whole process. Highly recommended.

I have worked with 4 different customs agents and Clearit has been by far the worst. Probably work ok if you are dealing occasionally with simple shipments, but if it is a more complicated import, or anything goes wrong, they do NOT go the extra mile to save you time and money. I have had several issues with them and they often have slow responses and seem impossible to get ahold of over the phone. Absolutely would not recommend.

This was my first import ever and didn’t know anything about Customs and Procedures. Clearit USA made it so easy for me! Thank you!

My experience has been great because my clearance was obtained. One thing they can do better by have a phone number that can be used to reach out to CS. And provide more information on what is needed upfront to avoid any delay

Good and fast communication, first it was not fully understandable how it functions, but later it was more clear

First isf(10+2) ever 1st international order was scared about fine but they had me bonded and isf filed in hours just waiting for my product now thumbs up 100% good job so far.

ONLY TOOK 5 CARTONS OF SMOKES TO GET MY CRATE ON THE BOAT WITH THE LOCALS... "AS LONG AS THE PAPERWORK IS DONE BY THE TIME THE SHIP LEAVES" I THINK IS WHAT THEY SAID? THAT IS WHEN I GOOGLED FOR HELP... NEXT TIME I WILL START WITH CLEARIT.

First time shipping across the border. I had no idea what was involved and it was very tedious and confusing and downright overwhelming. Jodi was very helpful and walked me through the process.

Clear concise and prompt communication on orders and very transparent and accurate pricing

Its a good customs brokerage service as long as everything goes smoothly

Communication seems very slow to me, and much of what they do is not very transparent

I bought an annual bond from them on account registration. It generated a ticket, which was marked complete. A few days later I was still charged for a single entry bond without any sort of notice. When I asked about this they referred me to the process I had already completed during account registration.

Just need to reduce the time between questions and the response to them.

So easy to use!! And quick responses

Great service, thankyou.

As an online customs broker they are completely incompetent and cannot get the customs clearing done. If you want your customs form done in any realistic timeframe, you should not use this company.

First of all their website and system is broken everywhere. The system makes you newly sign up when signing a new form, and signing from an existing account does not work. That means if you need to re-sign a for any reason, you are doomed.
They don't have a "delete account" link so you will have to go through with customer support, which is a nightmare (more on that later).
There are some stuff in your address or your account that you cannot change, so that also has to go throught customer support.

Not all websites are perfect, so this isn't a terrible thing... As long as the company has a decently functioning customer support.

Unfortunately this company's customer support is worse than you can imagine.
They don't have a phone support, and their customer support will respond to you maybe 1-2 times a day if you are lucky.
And their response will most likely not solve your problem - you do as they say, and you run into another problem caused by their disfunctional website. So you reach our to the customer support again, and wait 1-2 days.
Repeat that about 5 times and maybe you will accomplish whatever you wanted to.

For a time-sensitive service like shipments and custom, this quality is just unacceptable.
Using this service will most likely mess up your shipping and business schedule.

We cancelled them half way and used another customs broker, but who knows what would have happened if there would have been issues at the customs. No phone number and terrible response time - How much will that affect your shipment schedule?

Quick and efficient and communicates throughout, love working with Clearit.

The system is simple yet effective.
The staff is amazing.
Jodi thank you for your patient assisance.

Communication is very difficult when there is no phone number. Things can be misconstrued via messages. It also takes much more time out of my day trying to message customer service versus picking up a phone and having a conversation.

Horrible service. I am very upset the lack of responsiveness of clearit. First there is no telephone number to call and talk to a human. I can only use the chat and they take days to respond. Clear it just don't do their job and they lie to your face. They claim my cargo is on hold for custom clearance but I checked the warehouse where the cargo is being held and they told me they have not received the paperwork to transfer the cargo to the custom facility. Customs required the cargo to be sent to their facility 11 days ago! But cargo is still waiting at the warehouse. I wish I have used another broker. I am trying now to get them to release forms so another agency can take over. Don't trust the good reviews posted to their website, Google the real reviews from real customers.