The price was very appealing and my son suggested giving clearly a try. Two things were needed before my glasses were comfortable. 1/ Laid on the table upside down, one arm the (right) was 2 or 3 mm h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was easy to order and fulfilled and delivered quickly. Lots of options. Would be helpful to have filters for Basal Curve to identify which contact lenses are an appropriate fit.
Company replied
Fast service, everything as ordered, great prices, prescription as ordered. I've ordered several times from Clearly never had a problem with anything.
Company replied
Easy ordering. Selection outstanding. Prices competitive. Shipping cost is too much, and delivery takes to long. 5 or 7 day delivery should not cost 10 bucks IMO.
Company replied
Company details
About Clearly
Written by the company
Clearly's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
401 W Georgia St, V6B 5A1, Vancouver, Canada
- 1-866-414-2326
- clearly.ca
4.3
Excellent
63K reviews
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Very pleased with purchasing process
I feel the whole purchasing process was very easy. Product arrived quickly, worked great.
May 7, 2026
Reply from Clearly
We're so happy the purchasing process was easy and the product arrived quickly and worked great. We appreciate your positive feedback ! - MD
Reply from Clearly
Hi Nathalia, we are happy you received your order so quickly. Thank you for sharing your awesome experience with our delivery service! - MD
Reply from Clearly
Hi Glenn, we appreciate your feedback and time. We're sorry the prescription wasn't accurate. We'll investigate to ensure our glasses meet expectations. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Reply from Clearly
Hi Jenna, we're happy to hear that you found our delivery quick, our price good, and that the product feels great to wear. We appreciate your wonderful feedback! - MD
Excellent Delivery Service
May 6, 2026
Reply from Clearly
Hi Angus Lee! We’re so glad your lenses arrived safely and speedily! We prioritize a reliable delivery process so you never have to worry about your vision needs. Thanks for choosing us, and we'll see you next time! -RN
Order was shipped out quickly and…
Order was shipped out quickly and received within a couple days. Thanks again!
May 5, 2026
Reply from Clearly
Hi Devin! We're happy your order shipped quickly and you received it promptly! We appreciate you taking the time to leave us your positive feedback. -RN
Garbage company with no customer service
Clearly sent me the wrong prescription even though I used their reorder function. When I contacted customer service via email I got a vague AI slop response, and then my emails started getting a “we no longer monitor our customer service mail box, please email us!” message. Complete lack of accountability. Do not order from them unless you’re prepared to lose money.
May 5, 2026
Unprompted review
Reply from Clearly
We regret that you received an incorrect prescription through our reorder function and that our email support was unhelpful. We apologize for the lack of accountability you experienced. Your feedback is valuable, and we'll review our processes to prevent similar issues. We've sent a contact information request through TrustPilot so we can review your case! - MD
Overall Great!
Huge selection of contact lenses. Order preparation was swift. Shipping was fast as well. Packaging was perfect.
May 6, 2026
Unprompted review
Reply from Clearly
Hi Tammy! We're happy you found a huge selection of lenses and that the order preparation was swift, the shipping was fast, and the packaging was perfect. We appreciate your feedback! -RN
The price for product seemed perfect so…
The price for product seemed perfect so I ordered and I was amazed how the quality was and fit perfectly
In Oakley yellow lens
May 6, 2026
Reply from Clearly
Hi Chaz Alec, we're happy to hear that you found our product's price perfect and were amazed by its quality and fit with the Oakley yellow lens. Thank you for your positive feedback! - MD
I reached out by email about my invoice…
I reached out by email about my invoice on the posted email address customerservice at clearly.ca but it came back rejected. Saying this email is not monitored. In that email you direct me to the contact us page, which is that same email. I get a 2nd message. You need to fix this
And then when I was on chat I was connected but dropped suddenly by you twice. Third time I finally got serviced.
May 5, 2026
Reply from Clearly
Hi Anon, we appreciate you bringing this to our attention. We're sorry the email address issue caused frustration and that you experienced dropped chats. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Happy with my purchase
Edit: The screws just needed a little tighting and from there I was able to adjust my new glasses safely. They're perfect now. Thank you! My family will be ordering again.
The arms make me a little nervous because they feel a bit loose. Not sure if it's just the frames. They are a little bigger than the try on feature on the website showed but they are very pretty frames and exactly the colours I wanted. Other than the arms they feel well made and sturdy. The lenses are absolutely perfect so far, mind you I've only had them several hours but I'm very happy. They came a day early, I was pleasantly surprised when they over night shipped. After a terrible experience with customer service yesterday when all I wanted was an update and I was met with refusal to speak to me like a person, this really did make up for it. Thank you for the beautiful glasses. I'm excited for the other pair I ordered. I will order my daughter's from here in a few months too if my other ones have no issues as well.
May 5, 2026
Reply from Clearly
Hi Holly, we appreciate your feedback and are happy the glasses met your color expectations and the lenses are perfect. We're sorry the arms feel loose and the size was different than expected. We're also sorry about the customer service experience. We appreciate your consideration for future orders. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Extremely satisfied with the glasses…
Extremely satisfied with the glasses and the customer service.
They even came two days early
May 6, 2026
Reply from Clearly
Hi Josh! We're very happy you're extremely satisfied with the eyeglasses and the service you received! It's great they arrived two days ahead of schedule. -RN
Delivered wildly quick
Delivered wildly quick! My son was so happy to see the gummy bears added in. Thank you!
May 5, 2026
Reply from Clearly
Hi Braunson! We're so happy to hear the delivery was quick! It's great your son enjoyed the gummy bears. Thank you for your positive feedback; we appreciate it! -RN
Tracking package info very confusing
Tracking package info very confusing; first indication said it was out for delivery then ultimately delayed a few days with an inaccurate delivery date
May 6, 2026
Reply from Clearly
Hi Janet, we appreciate you bringing this to our attention. We're sorry the tracking information was unclear and the delivery date inaccurate. We'll review this to improve our service. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Reply from Clearly
Hi Carlie, we are so sorry your contacts didn't arrive. We'll look into this right away to see what happened and how we can prevent it. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
I am sure you opened the main box of…
I am sure you opened the main box of the product because there’s something missing in it. So my overall experience on this purchase is really affected.
May 6, 2026
Reply from Clearly
Hi Alvin, we appreciate your feedback and are sorry to hear that something was missing from your order. We will investigate this issue to ensure it does not happen again. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Reliable and fast delivery.
May 6, 2026
Reply from Clearly
Hi Georgia! We're happy to hear that you found our delivery reliable and fast. Thank you for your positive feedback; we appreciate it. -RN
This used to be a great company
Edit: I see I’ve received the same copy and paste reply as everyone else that’s left a negative review. Have the time to try and save face on the review but still not a single call or follow up email. They aren’t trying to fix anything, don’t be fooled
This used to be a great company, have used them for years. Last order was shipped incorrectly, phoned immediately to correct and was promised it was fixed, only to have an email the next day saying it was being shipped to the wrong address. Days of calls with no return calls from supervisors when promised, still no lenses coming. No customer service just a lot of gaslighting and empty promises. This company has lost my future business
April 30, 2026
Unprompted review
Reply from Clearly
Hi Laurie, we regret to hear about the issues with your recent order and the frustration caused by the incorrect shipment. We apologize for the lack of communication and the inconvenience you experienced. We appreciate your feedback and will address these concerns to improve our service. We've sent a contact information request through TrustPilot so we can review your case! - MD
Generally excellent experience
Was easy to order and fulfilled and delivered quickly. Lots of options. Would be helpful to have filters for Basal Curve to identify which contact lenses are an appropriate fit.
May 6, 2026
Reply from Clearly
Hi Patricia! We're glad you found ordering easy and delivery quick! Thanks for the suggestion about Basal Curve filters; it's helpful, and we'll consider it to improve the selection process. -RN
The nose pad broke on the first…
The nose pad broke on the first adjustment. After many many failed attempts to contact you i gave up.
It is a shame because they are actualy good lenses.
And i did not even expect any refund or anything like that. I just wanted to see if i can get new frames fast. 10 days delivery for frames only is mot acceptable.
First time and the last time we bought glasses online.
The other online retailers can thank you for tje list business.
Enjoy
May 6, 2026
Reply from Clearly
We're sorry the nose pad broke and you experienced difficulty contacting us. We appreciate your feedback regarding the delivery time and will review our processes. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
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