Clear 'N' Collect Reviews 231

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Straightforward ordering process and swift delivery from Clear 'N' Collect. I purchased the Multi Purpose Garden Rake as a Fathers Day gift for my dad in the hope it makes his life easier. They live i... See more

Rated 5 out of 5 stars

I purchased two Clear N Collect rakes as so impressed by the demonstration on Dragons Den They arrived today and within ten minutes I was collecting leaves and emptied into wheelbarrow. They cert... See more

Rated 3 out of 5 stars

As a professional landscape gardener these are a great help when collecting leaves and 'light' hedge cuttings. My only issues with them, is the handles supplied are far too short for the tall... See more

Rated 5 out of 5 stars

Great product, scarify the lawn this weekend, right into piles and used this so it saves so much time and strain on my back from previous years

Company details

  1. Tool Manufacturer

Written by the company

Multi Purpose Garden Rake Clear ‘N’’ Collect is a tool designed and built in the UK to save time and stop you from straining your back. The C’N’C is an all in one rake and scoop that can cut garden chores in half. Made from recycled car dashboards & providing a 5 year guarantee on parts!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

231 reviews

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Rated 5 out of 5 stars

Great experience.

Hi. Everything went fine with the sending and we are very happy with this tool. So convenient and sweet to our back ! Almost a pleasure to pick up the leaves !! Thank you from France.

January 4, 2024
Rated 1 out of 5 stars

Poor Marketing or a scam ?

Purchased the item then it was reduced half price so cancelled my order to reorder at the reduced price of £19.99 website said free delivery but went to pay and £4.99 delivery added ? Went back to order again and within 30 mins price increased to £49.99 from £39.99 then 50% off and removed the free delivery …. Seems like either bad marketing or a scam … but Sara one of the dragons is part of this company ?

January 12, 2024
Unprompted review
Rated 2 out of 5 stars

Delivered far too late

It was impossible for me to really score this product accurately, as it was delivered incredibly late, well past its promised deadline, far too late to give as a Christmas gift - and sadly way too late for me to use the one ordered for myself - as the leaves had all fallen. I wasn’t going to leave a review but I keep getting reminders to do so.
I’ve held onto both rakes, and hope they are really helpful for me in just under a years time when I am raking leaves again

December 4, 2023
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Rated 1 out of 5 stars

Did not deliver due to a “glitch”

Did not deliver due to a “glitch”. Then cancelled the order and told me to reorder when I have waited over 2 weeks already. Crap customer service and they delete all negative comments put on Facebook! SHAME ON YOU!

December 8, 2023
Unprompted review
Clear 'N' Collect logo

Reply from Clear 'N' Collect

Hi Freddie. Thank you so much for taking the time to leave a review. My name is Sally. I think it is nice to put a name to these situations. I would like to repeat the apology I gave you in the email about the recent glitch we have had. Sadly mistakes happen to the best of us. I believe I apologised, offered delivery before Christmas or a full instant refund (I believe this is the terrible customer service you are referring to). I am a business owner who strives to give the best service possible and I regret any mistakes. I run the business 90% on my own and spent 11 straight hours in the night to fix the glitch we are speaking of. We have overwhelming good reviews and go above and beyond in terms of customer service. I reply to all emails personally and very quickly. I am also a mother and a human and the aggression I have been shown today is unacceptable for anyone. Many thanks for ordering but I suggest you don't order again as it will be cancelled immediately. Have a great Christmas. #bekind

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Rated 4 out of 5 stars

Prompt delivery

Prompt delivery. Collecting rake seems to work well although I am concerned that hinge mechanism may not be roust enough to carry a full load of wet leaves

October 5, 2023

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