Clicks Reviews 94

I want to say that my experience with Clicks has been more than satisfactory.

I ordered a keyboard in early December. There was a problem with the delivery (not Clicks' fault), and after contacting customer service, they immediately sent me another keyboard via express delivery.

I finally received my keyboard within a few days, and I am very happy with my purchase.

As an early Blackberry user, I had been using a Blackberry Key One for eight years, which had become practically unusable.

Now, thanks to my Clicks keyboard, I'm rediscovering the joys of a physical keyboard. I'm French, and I couldn't find any phones with a physical Azerty keyboard, my only option was Clicks, and I'm very glad I found them.

I don't understand the negative reviews, especially regarding customer service, because they have always been responsive and helpful with me.

Therefore, I highly recommend their products without hesitation.

Many thanks to Clicks and I hope to keep my keyboard for as long as possible.

Requested cancellation of my order by contacting support, and was told by Christina that it has been passed on to the team, and that I would get an email once the refund was processed. Purchased another case elsewhere assuming the cancellation was done.

However, to my surprise, the Clicks order was sent the next day regardless. I was told sorry, just return it once received.

Once I requested the return label after receiving, I was told they don’t supply labels and that the person who initially replied to me was actually an AI that couldn’t cancel orders, hence why the order was sent out before an actual person reviewed the request.

Not cool clicks.

I had multiple bugs that I discovered in the software so I contacted helpDesk including screen recordings and they ignored my information. I basically did not like using the keyboard so I requested return of the product and a refund because it was within the 30 day period they initially accepted this request and said that they would be referring the ref refund request to another team who would be in contact with me to provide delivery and return instructions. Of course that never happened and I am still waiting for instructions on how to return the product, even though I have reminded them two times. I feel as if they are hoping that I will forget that I paid $200 for a product that I don’t want and which I’ve asked to have returned in accordance with their advertised return policy.

It's great. The experience is fantastic. I really like their products. They bring a different experience to my iPhone

You responded quickly and sincerely. It shows the love of the company of the employees

Very happy with the customer service of Clicks. The keyboard is great. I have had a couple of issues, and customer service has resolved them.

I will be eager to hear about improvements going forward, and will continue to be a customer.

Prompt response to questions. Fixed issue. Product back to normal. I love these guys!

It’s a top top product.

Clicks presales and post sales customer service is one of the best I have experienced. They answer your inquiries quickly and have never given me the run around. I recommend their products to everyone who will listen!

I work in IT at a local hospital and used the iPhone 16 Pro Clicks case; it became an invaluable part of my work flow and since upgrading to the iPhone 17 Pro, I preordered the new version! I'm excited but also going through withdrawals without my Clicks Case!

Purchased a Clicks for my Pixel 9 and it takes me back to the good old BB days! There was an issue with my delivery address, but the support team made it a priority to make sure all gets delivered smoothly! Great! Thanks :-)

I needed a replacement for the top of my Motorola Razr case. The email reply from Christina at customer service was immediate and the replacement order was incredibly fast and easy -- and free. I have not had such a quick, professional, polite and satisfying customer service experience in some time. It is the opposite direction of what we all usually are experiencing nowadays. Can Clicks please run the planet?

These guys have been amazing from start to finish. Top notch product and amazing customer service. You really cant go wrong.

I received my product used.
I immediately contacted customer service.
The bot replied that they would take the matter further.
I haven't received a response since then.
I sent several messages...
I do not recommend this company; they scam customers out of a lot of money and then cut off contact.

I really wanted to love the idea behind Clicks, a proper keyboard case that makes your phone feel more productive again. Unfortunately, the reality was nothing like the promise. My order took weeks longer than advertised, tracking went silent halfway through, and when it finally arrived, the product felt rushed and cheaply made. The keyboard has uneven feedback, the finish started marking almost immediately, and the whole case feels bulky without offering real protection.

The biggest frustration, though, has been customer service. Every response I received sounded automated, polite but useless. No actual solutions, no follow-up, just the same template answers over and over. For the price they charge, I expected far higher quality and genuine support. Great concept, but poor execution from start to finish. I wouldn’t buy from Clicks again.

Honestly, this thing is awesome. It brings back that satisfying clicky feel I’ve missed for years, and it just makes typing fun again. It snaps on perfectly, feels super solid, and doesn’t make the phone bulky at all. I didn’t realise how much I’d enjoy having real keys until I started using it, now I don’t want to go back.

Amazing customer service! The team was super responsive and friendly. They quickly solved my keyboard issue and even sent a replacement without any hassle. Couldn’t ask for a smoother experience!

Bought it through bestbuy.com had it less than three months it was in my back pocket I work in retail. I’m running around running around the back portion broke. I contact the customer service and they would not cover it under a warranty. The fact the matter is it wasn’t dropped. It was in my back pocket, bending up and down during the performance of my retail job. They said they will not cover it under warranty, so I do not suggest buying something, but they don’t cover under warranty because the way how it was made. It wasn’t strong enough on the bottom support of my iPhone 14 Pro.

A case that only works 50% of the time is not worth your time.

Very disappointing experience, given the excitement of finding Clicks and their button cases via a tech website review. Purchase and delivery were fine (albeit the case came from Singapore, which was a little odd).

Problems started when the case arrived. Despite following instructions for placing in / out my iPhone 16, the buttons on the case only worked approx. 50% of the time - with the onscreen case active the rest.

Within a few days, this experience became tiring and I sought help via customer service. At first, the team were responsive and tried to assist (although offering ultimately useless tips for iPhone 16 users and permissions/activations.) Later, another rep - in the UK - was far less helpful.

Despite agreeing to the 30-day return & refund, and being told Clicks would be responsible for the return, I was told to return at my own cost. Nope. Then provided a DHL label accordingly as to what was agreed earlier in emails.

Then once the case was successfully returned, I was not given my whole refund. 0.95 EUR out - which is not a lot, but it is also not a full refund. On querying this, the remainder was refunded accordingly (without any reply to more emails, however.)

Both steps here make you think "CON" immediately - deliberately taking steps against the agreed/policy, not replying to emails, replying late to emails.

Lastly, since I had purchased a case which did not work (despite the website saying these were all tried and tested) I sought the customs import payment (approx. 20 EUR) back as a gesture of goodwill. Because if I knew the case wouldn't work, I would not purchase, and would not pay the customs to import. This request was bandied about, ignored, and finally responded with a "sorry, we're not responsible for customs payments" at the end.

All in all - avoid at all costs.

The Clicks Keyboard for iPhone 15 Pro is a distinctive accessory that integrates a physical keyboard into your device, blending nostalgia with modern functionality. I love it!

With the Clicks website claiming FAST delivery, I ordered the product as a gift on 20 July needing it by 30 July. The tracking information ceases on 25 July without any sign of the package. I've hastened twice through the website and once by email without success. It's now the beginning of August and the celebratory event has passed without any sign of the Clicks product.