Love using ClickSend! It helps make my job easier by just being able to upload a PDF file and it just auto filling the name, address, etc. Although sometimes it doesn't do that as accurately for aut... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been a wonderful experience. The only negative experience was when a service ticket needed to be created, for whatever reason it locked me from being able to start a new chat it happened twice... See more
I can use clicksend in Japan. I understand that SMS is very useful when we cannot get any response from our friend, If I could use Japan phone number, would be very happy.
I was in a time crunch for camper registration and not all that familiar with special emojis or character lengths. Tech Support (Kim) was absolutely amazing with helping both on the file upload of my... See more
Company details
Written by the company
ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows.
Contact info
Australia
- support@clicksend.com
- clicksend.com
2-Way SMS in @ActiveCampaign
4.2
Great
4K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
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Don't keep their word for a timely manner
Plhave been waiting over a month for the process of getting cleared to send messages. Still nothing
October 26, 2025
Reply from ClickSend
Hello Nicole
Thank you for your feedback. Upon investigation, we see that we emailed you on 27th September requesting further information. It’s possible you may not have received this email if your contact address has changed. We recommend checking your Junk or SPAM folders as well.
Please reach out at your earliest convenience so we can update your email contact and provide guidance on the outstanding requirements. You can contact us directly via www.clicksend.com
to speak with our customer service team, or email us at support@clicksend.com
We are available 24x7 to assist you and look forward to helping you complete your application.
Kind regards,
Vicki
Manager- Customer Success
ClickSend
Very complete service with a lot of APIs
November 8, 2024
Content are label spam, phishing or malicious
When using their Api for SMS, they labeled your Contents as spam, phishing, or malicious. of which the content does not contain such. You complain, proof or raise a ticket about it, then they disable your Account. Be watchful developers.
October 25, 2025
Unprompted review
Reply from ClickSend
Hello Hope
Thank you for your feedback. I’ve reviewed your account, and unfortunately, there is an outstanding request as part of our account verification process. We do require an active website to complete authentication.
Please reach out to our team via www.clicksend.com.au
and they will be happy to assist. A customer-facing ticket has also been created for you, which allows you to track progress and keeps a record of all communications.
We understand that verification questions can sometimes be frustrating, but they help ensure that all accounts meet requirements and prevent issues once your account is approved.
We look forward to hearing from you and assisting you further.
Kind regards
Vicki
Manager
Customer Success
Great Tool
SOOOOOOO easy to use! They are always keeping us updated on the compliance side too!
October 22, 2025
Unprompted review
The support team was 5 stars
The support team was 5 stars. Cherry help me and now everything is ok. I love ClickSend.
October 21, 2025
Unprompted review
One day it worked perfectly fine the…
One day it worked perfectly fine the next nothing sent
October 14, 2025
Reply from ClickSend
Hello Tyrell
Thank you for the feedback - a great opportunity for me to explain what has occurred- when you started using our platform you were in trial which allowed you to test - you then registered which is part of the process - once verified/approved you are then active for sending.
However during the registration process we have reached out to ask for more information via email which is yet to be provided. We would very much like to assist you with completing registration.
This can easily be done by reaching out to us via our online chat capability @ www.clicksend.com. our team are available 24x7 to assist and work with you.
Looking forward to hearing from you.
Kind regards
Vicki
Manager- Customer Success
ClickSend
Easy to register,setup,great interface…
Easy to register,setup,great interface and easy to use
October 8, 2025
Way too expensive!!
October 5, 2025
Reply from ClickSend
Hi Jerry,
Thank you for taking the time to share your feedback. We're sorry to hear that you found the cost of sending messages higher than expected. We completely understand how that can be frustrating.
After reviewing your account, we noticed that your recent messages contained multiple parts, which means each message was split into several segments due to its length. Each segment is billed separately. Additionally, since your messages were sent to the United States, US carrier fees apply on top of the message rates.
If you’d like, we can help you optimise your message format to reduce the number of segments and keep costs lower in future campaigns. Shortening your messages, avoiding special characters, or using links can often make a big difference.
Please don’t hesitate to reach out via support@clicksend.com
or chat with us anytime — we’re happy to review your campaign setup and find the most cost-effective approach for you.
Kind regards,
Anne
ClickSend Support
Fantastic support ease of setup
Fantastic support. Was up and running in a few minutes. Registering numbers was painless.
October 4, 2025
I would appreciate somebody give me a…
I would appreciate somebody give me a call at 463-278-9404 to discuss it. Thank you.
September 27, 2025
Reply from ClickSend
Hi Dwaine,
Thank you for taking the time to leave feedback. We're sorry to hear about your recent experience and that you haven’t yet received the clarity you were looking for.
We had a look at your account and previous chat, and we can confirm your account is active. For sending to US numbers, carriers now require that businesses use a verified dedicated number - either a Toll Free Number or a 10DLC. This rule was introduced across all providers in October 2022 to reduce spam and fraud. That’s why you were advised about needing a privacy/opt-in page and a registered number.
At the moment, we don’t offer phone support, but our team is available via chat or email to walk you through the setup and answer any questions. You can reach us any time at support@clicksend.com
or by starting a chat in your dashboard.
We’d love the chance to help you get your account running smoothly. Please don’t hesitate to reach out so we can guide you through the next steps.
Kind regards,
Anne
ClickSend Support
Very responsive and helpful while…
Very responsive and helpful while getting set up. Platform works great.
September 19, 2025
Great service and customer support.
Great service and customer support.
They are very helpful in getting the technical wording for sign-up agreement right.
September 27, 2025
Great Support
They made setting up a texting program for our company very easy with great training and support.
September 19, 2025
Your service is truly awful
Your service is truly awful - I will never use you again.
September 19, 2025
Reply from ClickSend
Hi Dan
So disappointed to review and acknowledge your experience.
Sometimes delivery involves us having to reach out to several partners and carriers in order to determine the reason for non delivery once your messages leave ClickSend.
Apologies for any inconveniences caused due to the delay with replies. I can see there was also an issue with message content which could have contributed to the delivery delays.
I have asked an Account Manager to reach out and see if there is anything we can do to assist further.
Kind regards
Vicki
Manager- Customer Service
ClickSend
Excellent Service and Reliable SMS via Email
I’ve been using this company to send SMS directly through email, and it works flawlessly. Their customer service has always been excellent, and now with 24/7 live chat support, it’s even better. The admin portal offers plenty of configuration options, making it really flexible and easy to manage.
September 19, 2025
Unprompted review
Pretty Solid Honestly
Love using ClickSend! It helps make my job easier by just being able to upload a PDF file and it just auto filling the name, address, etc.
Although sometimes it doesn't do that as accurately for auto fill and I would encourage a system that can read different formats/placements of addresses from the PDF files that are uploaded, since some Co-Workers of mine format their letters differently. But either way it's not too much of a hassle to put in the correct information myself sometimes.
September 11, 2025
Working service
From the beginning instructions were accurate. After a first try got needed results. API usage is also ok
September 7, 2025
Ralph was a star over a variety of…
Ralph was a star over a variety of problems and challenges. He was supportive and knowledgeable.
Thank you Ralph
September 9, 2025
Unprompted review
Fast, friendly and professional
Quick and professional customer service with precise answers. Friendly and helpful staff.
September 9, 2025
Unprompted review
I wish I could use Japanese phone number
I can use clicksend in Japan. I understand that SMS is very useful when we cannot get any
response from our friend,
If I could use Japan phone number, would be very happy.
August 23, 2025
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