Climbing Frames UK Reviews 51

It took the best part of a weekend (with help) to assemble our climbing frame (a Windale), but the instructions were clear and all the components were clearly labelled. If you can put together basic flat-pack furniture, you can do this, but be prepared for the investment of time. Our boys (now 3 and 1) love it. We have turned the ground floor of the tower into a mud kitchen for the winter months, and the slide and swings continue to get plenty of use.

Bought a climbing frame with slide for our three young children, the quality was excellent and it took my husband an afternoon to build on his own and was really straight forward.
The children have played with it non stop over summer. Really pleased with our purchase

Very happy with the quality of play frame, packaging, instructions and delivery service.

I obtained a Goldenridge Climbing Frame in April 2015 for my daughter who had unfortunately struck down with leukemia, after spending 12 months living in Alder Hey Hospital I decided too build something special for her. On a arrival and 3 gruelling days of sweat and fun it was up. £1100 is alot of money especially when we also spent a further £3000 putting artificial grass and an enclosure up for safety! We realised we would need a bucket seat as my daughter was only, nearly 2, so we went back to Climbing Frames UK as we wanted it all to match having spent so much, we ordered the Selwood High Back Seat on the 23rd April. When we put the swing up however the ropes where brown and not white as shown on the website, I immediately phoned customer services as we was unveiling the park on my daughters 2nd Birthday (29th April) and thought they would easily resolve the problem in time.

Climbing Frames UK said they couldn't swap it as they didn't have white ropes, yet they advertise them? They told us they would refund us for the swing which was fair enough until I realised they wanted myself to pay the £22 return postage. This is not about the money, I am posting this review to show how this company has a total disregard for after-sales! I've kept the seat on principal i would rather bin it than send it back.

Take a risk with this company at your own peril, false advertising and disrespectful customer service employees.

I would just like to end this review on a positive note if I was reviewing the Goldenridge climbing frame alone I would have given 5 stars, it is excellent, looks great and feels like it will last us for years to come.

Thanks
DAVE
CEO UK LEAFLET DISTRIBUTION.

I purchased the Rendle Fort climbing frame and on 3 occasions the delivery didn't show despite receiving a text to confirm each time, even a call from the driver the 3rd time give an estimating time of arrival. I complained the first 2 times and was assured this would not happen again and I was just unlucky. The 3rd time someone promised to call me back when it hadn't arrived again and nothing. DO NOT EVER USE THIS COMPANY TERRIBLE SERVICE. I wonder if they ever even had the item in stock and are not pulling some sort of scam. Will be demanding a full refund.

i finally get the company to give me a refund as the swings i purchased arrived with the box open and bits missing today is the second day i have stayed in for collection still not collected i have called loads and rarely getting calls back i was promised today however stayed in all day still nothing now apparently i have to wait till monday all i get told is we are paying the cost to deliver it back to us HELLO! THERE ARE BITS MISSING AND IS NOT MY FAULT!!!!!!!!!!! i will not be ordering from these again absolutely appalled by this service

Bought a garden swing set for my daughter (and little mates) and she loves it. Some time ago now, but still working fine. Delivered on time and no issues, so happy to recommend to others (not sure we'll need another swing thought!).

The package was delivered in good time and everything was in the box. Assembly took a long time but I had a lot of fun doing it. The most important thing is that my kids absolutely love it! I have two criticisms. One, the wooden components were not labeled meaning I spent a long time trying to identify them by their length, shape and the number of holes they had (I did this before construction started). If they had been pre labeled it would have saved me HOURS. I also mislabelled one of the pieces meaning I thought I was missing one for a while. Two, the wood treatment made my skin itch badly. So once I had completed the frame I had to treat the wood again before I could let my children play with it. However, as I say, my children love it and that is all that ultimately matters.

I bought a lovely climbing frame from this company. What a shame that the staff is so rude. I sent a simple email and his reply was very rude. I would worry buying anything from this company in future if this is the way he treats his customers.

Took two men, eight hours to erect. They said the manual was very clear. Looks great up. Am really pleased.

The swings take my weight and my four year old so we can swing together (gently??) Sadly she has already fallen off, has a huge bump on her forehead where the swing came back on itself.
Apart from that - she loves it.

Recommended as a good cheap playset if money is an issue.
If i could of afforded, i would of gone more expensive so that the wood was more substantial.

Unless you take about two hours checking all the parts whilst the delivery driver waits for you I would be very cautious about signing off the delivery. Everything seemed to be ok with our delivery until I came to attach slide to fort and found a slight crack in the slide, I reported it straight away to climbing frames uk who told me being as I signed for it there was nothing they could do and put me in touch with Sellwood products parts department who in turn told me that being as I signed to say eveyrthing was ok I would have to pay for the replacement part myself. After a lot of pleading with them they decided to offer me the part free of charge but i had would have to pay a very overpriced £35 to have it delivered.So be very very carful before signing for your delivery

Arrived promptly. I have nearly finished putting a Balmoral Fort with Monkey Ladder together and have found it to be a great product!
The quality of wood and fittings is good and the instructions very clear. I would recommend it to anyone looking for this type of play product.

Despite agreeing a delivery date for a Saturday and having it confirmed by a text to my mobile I didn't receive the promised telephone call from the delivery driver between the hours of 7am and 9am and the delivery was not made.I stayed at home all day and phoned Climbing Frames but they were not open.I tried to phone the delivery company and they were not working.I also e-mailed Climbing Frames without success.
Climbing Frames have not offered an apology nor compensation for having wasted a precious Saturday spent at home.

Great price, very quick delivery. I was expecting a phone call to arrange delivery which didn't happen but luckily somebody was in. Was surprisingly easier to put together than husband thought and child absolutely loves it!

Good price. Online ordering is simple & products arrive within a couple of days. The instructions for putting it up was easy to follow.

Did not expect such great customer service or such a speedy delivery. Ordered a JumpKing tramoline on the 16th December and it came within the 48 hours. So impressed especially when its Christmas. My godson loves his present, I am yet to assemble it but I feel assured with the comments below that it will be easy to do. I was also amazed by the price. I shopped around and Climbing Frames UK are definitley one of the more affordable companies. Only bit of constructive criticism I have is that in the confirmation email it was stated that they would call me to confirm a delivery date and they didn't. But this was not a problem for me so just for future refence. One of the best presents I've bought at christmas and I would definitley recommend it to my family and friends. In fact, I already have.

Having originally purchased a Ridgeview Climbing Frame and then discovering the Selwood Cedar Summit Panorama playset was back in stock, it took one phone call and the staff at climbing frames uk arranged for a van to exchange these for me.  So pleased with the customer service.  No hassle whatsoever to arrange exchange.
Onto the playset... We started by opening every box and sorting EVERY screw with the correct washer and bolt and labeled every single piece of wood.  This took over 2 hours but having everything labelled and screws sorted in advance saved hours in the long run of actually building.  The main frame states that it would estimate 12 hours for 2 people to build.  There was 3 of us and got it built in 7 hours.  Very clear instructions with an instructional DVD which was very useful also.  The tube slide estimated 3 hours to build.  It probably took 5 of us to build that within the 3 hours.  Total nightmare.  End result was absolutely amazing.  Could not be happier with the climbing frame or the company we bought it from.  You can tell by looking at it that it is made from very high quality materials and there were plenty spare bolts etc.  Kids are extremely happy.  Very highly recommended.

Amazing Groupon deal, product was great quality and very easy to assemble with labelled parts.

Very happy indeed, many thanks!

bought the sandpit from groupon as a christmas pressie so not sure about instructions but excellent delivery. couldnt believe it came so quick.

Bought this for my grandsons and so I quote from my son, to whom it was delivered, after minor hitches in communication, and who put it together:-

"All present and correct - quite a few spare bits of hardware too. Pretty straightforward to follow instructions but you definitely have to follow them! Would be helpful to distinguish more clearly between pieces that are very similar - there were a couple of times I had to swap pieces back out!

Only one thing missing from the instructions, but easy enough to work out myself!

And, for the record, you don't need three people to build it (but my back would probably hurt a whole lot less, and prob be a little quicker... But I don't like to share my flatpack)!