Arrived next day as stated, gorgeous hair extensions, my only negative point is that they would be better if the actual tabs were colour coded to match the hair, I went for a ginger extension which h... See more
Company replied
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Review summary
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Excellent customer service from Sarah. I was worried that my extensions would be delivered to my previous address and she emailed me back on Sunday morning to advise she had changed this which was s... See more
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I ordered the curly extension in light brown. I needed help to choose, so I submitted my pictures and this service is very helpful and the customer service agent was very prompt (was the weekend, nev... See more
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I absolutely love the remy royale hair! Hands down beats many other brands at a fantastic price,not only is the hair great quality but the tabs on the tapes remove really well leaving minimal residue... See more
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Company details
About Cliphair
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
Unit 1 Watermill House, Restmor Way, SM6 7AH, London, United Kingdom
- +44 3450 211 311
- customerserivce@cliphair.co.uk
- cliphair.co.uk
4.0
Great
3K reviews
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In love with these extensions and the…
In love with these extensions and the quality is amazing!!
June 11, 2026
Reply from Cliphair
Hi Kate
We’re absolutely delighted to hear you’re in love with your extensions! It’s wonderful that the quality has impressed you and that you’re enjoying your new hair so much.
Thank you for your amazing feedback and support!
Love,
The Cliphair Team ✂️💜
Best hair match for ice blonde!
My first order was a wrap around pony which I absolutely love. My second order a few months later is a set of clip in extensions. The delivery is quick, the hair itself is thick and amazing quality but the best thing of all? My hair is ice blonde and I had to go through many companies, PLT, lullabellz, amazon, even cheap old shein but none of them could match my hair colour! Finding cliphair has been a dream! I wont use anyone else now!
June 18, 2026
Unprompted review
Reply from Cliphair
Hey Kirsty,
We’re absolutely delighted to hear you’ve finally found your perfect ice blonde match! It’s wonderful that both your wrap-around ponytail and clip-in extensions have exceeded your expectations. We know how difficult it can be to find the right shade for ice blonde hair, so it means so much to hear that Cliphair was able to provide the perfect match when other brands couldn’t.
We’re also thrilled that you’re loving the quality, thickness, and fast delivery. Thank you for your amazing feedback and for choosing Cliphair — we’re honoured to have become your go-to brand!
Love,
The Cliphair Team ✂️💜
Parcel is still not here 10 days been…
Parcel is still not here 10 days been waiting for and I ordered through next day delivery please give me an update I have a client waiting for her hair to be done she’s now had to go on holiday with no hair extensions in and has a wedding in 2 days please either send new hair out to me or give money back I’m so upset as this is my business taht now looks bad 😩please I need that hair Iv messaged you on instagram rang the company line and emailed you
June 8, 2026
Unprompted review
Reply from Cliphair
Hi Louisa
Thank you for your further review.
We are very sorry for the continued frustration caused by this delay and completely understand your concerns, particularly given that the order is required urgently for your client.
We have reviewed the latest tracking information and can see that the parcel is currently due to be delivered to the designated pickup store. As we appreciate the urgency of the situation, our customer service team has made additional efforts to contact you directly and has attempted to call your mobile number. Unfortunately, we have been unable to reach you.
To ensure we can assist you as quickly as possible, we have also sent you an email and would ask that you contact us as soon as possible so that we can discuss the available options with you.
We would also like to clarify that we have checked our Instagram accounts and have been unable to locate any messages from you. However, we can confirm that we have received and responded to your email communications.
Whilst we always dispatch orders in good faith and aim to provide a reliable next day service, unfortunately delays can occasionally occur once a parcel is within the courier network. We appreciate how disappointing this has been and are actively trying to help resolve the matter as quickly as possible.
Please respond to our email or return our call at your earliest convenience so that we can continue assisting you.
Kind regards,
The Cliphair Team
Fantastic Product and great value
I ordered the clip in ponytail and the quality is outstanding. This product is fantastic value for money. I have had so many positive comments. I have very fine hair and this has given me a massive confidence boost.
The customer service was excellent too. Thank you !
May 18, 2026
Unprompted review
Reply from Cliphair
Hi,
We’re thrilled to hear how much you’re loving your clip-in ponytail! It’s wonderful that the quality exceeded your expectations and that you feel it offers such great value for money. We’re especially delighted to hear it has given you a confidence boost and that you’ve received so many lovely compliments.
It’s also fantastic to know that our customer service team provided a great experience. Thank you so much for your kind words and support!
Love,
The Cliphair Team ✂️💜
Very disappointed
Very disappointed. Too thin for that price. Will not purchase from cliphair again.
June 10, 2026
Reply from Cliphair
Hi Rhona
Thank you for your review.
We’re sorry to hear that you were disappointed with the thickness of the hair.
Having reviewed your order, we can see that you purchased a Quad Weft, which is designed as a top-up piece to add extra volume and thickness to existing extensions or natural hair. Unlike our Double Drawn ranges, this product is not designed to maintain the same thickness from root to tip, as it contains naturally tapered human hair.
If you were looking for a fuller result throughout the entire length, one of our Double Drawn products may have been more suitable for your requirements.
If the hair has remained unworn and in its original condition, you may be eligible for a free return for either a refund or exchange.
Please contact our customer service team at customerservice@cliphair.co.uk, and we will be happy to discuss the available options and help you find a product better suited to your needs.
Kind regards,
The Cliphair Team
Reply from Cliphair
Hi Ben,
We’re so pleased to hear that! It’s wonderful that you’re happy with both the service and the product, and we really appreciate your recommendation. Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Cliphair for the win
Always such a wonderful experience with Cliphair; I wouldn’t buy any other now at all!
Helped colour match me when my hair is a dyed mess with amazing speed and kind words. I am a forever customer, such an amazing array of colours and the customer service cannot be faulted
June 17, 2026
Unprompted review
Reply from Cliphair
Hey Becca,
We’re absolutely delighted to hear this! It’s wonderful that our colour matching team was able to help you find your perfect shade so quickly, and that you’ve had such a consistently positive experience with both our range and customer service.
Knowing you consider yourself a forever customer truly means the world to us — thank you for your amazing support and kind words!
Love,
The Cliphair Team ✂️💜
Sarah was very helpful in helping me…
Sarah was very helpful in helping me find the perfect colour for my wedding. Responses were fast. I ordered some samples and delivery was super fast. Thank you
June 16, 2026
Unprompted review
Reply from Cliphair
Hi Abbie,
We’re so happy to hear Sarah was able to help you find the perfect colour for your wedding! It’s wonderful that her quick responses and support made the process easy for you, and that your samples arrived so quickly.
Thank you for your lovely feedback — and we hope everything is perfect for your big day!
Love,
The Cliphair Team ✂️💜
Really easy fast response and posting…
Really easy fast response and posting excellent product
June 10, 2026
Reply from Cliphair
Hi Natalie,
We’re delighted to hear you had such a smooth experience! It’s wonderful that you found everything quick and easy, from the responses to delivery, and that you’re happy with the product quality. Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Amazing quality hair
Amazing quality hair , the color is a perfect match!! Fast delivery service too.
June 9, 2026
Reply from Cliphair
Hi Kate
We’re so happy to hear you’re loving your hair! It’s wonderful that the quality impressed you, the colour match was perfect, and your order arrived quickly.
Thank you for your lovely feedback and support!
Love,
The Cliphair Team ✂️💜
Lynn in customer service called me to…
Lynn in customer service called me to discuss my requirements and was so helpful and explained everything I wasn't sure about
June 11, 2026
Unprompted review
Reply from Cliphair
Hi Jannine
We’re absolutely delighted to hear that Lynn was so helpful! It’s wonderful that she was able to take the time to understand your requirements and clearly explain everything for you.
We’ll be sure to pass on your kind words to her, thank you so much for sharing your lovely feedback!
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Sophie
We’re so delighted to hear you’re a loyal Cliphair user! It means so much to know you consistently enjoy the amazing quality.
Thank you for your continued support and lovely feedback!
Love,
The Cliphair Team ✂️💜
the quality of the weft hair has…
the quality of the weft hair has improved so much! i am very impressed
June 16, 2026
Unprompted review
Reply from Cliphair
Hi Mia
It’s wonderful that you’re so impressed with the weft hair quality, feedback like this really means a lot to us.
Thank you for sharing your experience and for your support!
Love,
The Cliphair Team ✂️💜
I ordered my extensions for my wedding…
I ordered my extensions for my wedding hair trial over a week ago. Tomorrow is my trial and i still did not received them. I am so so disappointed of the service and customer support. I want my money back. I paid a fortune for getting nothing!!
June 11, 2026
Reply from Cliphair
Hi Emma
We are very sorry to hear about your disappointment and understand how stressful this must be, especially with your wedding hair trial taking place tomorrow.
After receiving your review, we thoroughly searched our customer service records using both the email address associated with your Trustpilot account and the email address provided with your order. Unfortunately, we have been unable to locate any previous correspondence from either address.
To help resolve this as quickly as possible, we have now contacted you directly via email and would appreciate the opportunity to investigate this further and find a suitable solution.
We sincerely apologise for the frustration caused and look forward to hearing from you so we can assist further.
Kind regards,
Customer Service Team
Best about
Best about, been using for years and would not use anywhere else now as these last a lot longer than any other website
June 15, 2026
Unprompted review
Reply from Cliphair
Hey
We’re delighted to hear you’ve been with us for so many years! It means so much to know that you continue to choose Cliphair and that you’ve found our hair lasts longer than other brands you’ve tried.
Thank you for your loyalty, trust, and wonderful feedback — we truly appreciate your continued support!
Love,
The Cliphair Team ✂️💜
Love my new hair
Love my new hair!
The customer service team were friendly and super helpful with speedy email responses. The shipping was fast, the hair is affordable and the quality is great!
Will definitely be using clip hair again in the future! :)
June 14, 2026
Unprompted review
Reply from Cliphair
Hey Terri
We’re thrilled to hear you love your new hair! It’s wonderful that our customer service team was able to help with friendly and speedy support, and that you were happy with the fast shipping, great quality, and affordability of the hair.
Thank you so much for your lovely feedback, we can’t wait to welcome you back again in the future!
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Eilidh
We’re so glad to hear that! It’s wonderful that your order arrived quickly and that everything is going well so far. Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Hair is of poor quality
Hair is of poor quality to how it normally is from this company. I have used may times and I’ve now had to buy new hair after only having these two wefts fitted for a month.
May 29, 2026
Reply from Cliphair
Hi Yvonne
Thank you for your review.
We’re sorry to hear that you were disappointed with your most recent purchase, particularly as a returning customer who has used our hair extensions on multiple occasions in the past.
We have checked our records and can see that we had not received any direct contact from you regarding these concerns. As a result, our customer service team has now emailed you directly so that we can gather further information and assist you with the issues you have described.
We take feedback of this nature very seriously and would like to reassure customers that all of our hair extensions are made from 100% Remy human hair and undergo multiple quality inspections before dispatch. We have not made any changes to the specifications of our wefts, and concerns such as these are not representative of the experience most customers have with our products.
We would welcome the opportunity to review your concerns in more detail and understand what may have caused the issues you have experienced after one month of wear. Please check your inbox, including your spam or junk folder, and respond to our email so that we can assist you further.
Kind regards,
The Cliphair Team
Reply from Cliphair
Hi Kim
We’re delighted to hear you found the experience quick and easy! Thank you for your lovely feedback and support — we’re so glad everything went smoothly for you.
Love,
The Cliphair Team ✂️💜
Best product on the market
Best product on the market, quick delivery. Always repurchase
June 8, 2026
Reply from Cliphair
Hi Niya
We’re thrilled to hear you consider us the best on the market! It’s wonderful that you’re happy with the quick delivery and continue to come back and repurchase. Thank you so much for your ongoing support and lovely feedback!
Love,
The Cliphair Team ✂️💜
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