Arrived next day as stated, gorgeous hair extensions, my only negative point is that they would be better if the actual tabs were colour coded to match the hair, I went for a ginger extension which h... See more
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Review summary
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Excellent customer service from Sarah. I was worried that my extensions would be delivered to my previous address and she emailed me back on Sunday morning to advise she had changed this which was s... See more
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I ordered the curly extension in light brown. I needed help to choose, so I submitted my pictures and this service is very helpful and the customer service agent was very prompt (was the weekend, nev... See more
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I absolutely love the remy royale hair! Hands down beats many other brands at a fantastic price,not only is the hair great quality but the tabs on the tapes remove really well leaving minimal residue... See more
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Company details
About Cliphair
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
Unit 1 Watermill House, Restmor Way, SM6 7AH, London, United Kingdom
- +44 3450 211 311
- customerserivce@cliphair.co.uk
- cliphair.co.uk
4.0
Great
3K reviews
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Quick service great extensions
Quick service. Lush hair and perfect colour. One strip quad clip in work perfect for me
June 24, 2026
Reply from Cliphair
Hey Julia
We’re delighted to hear you’re so happy with your order! It’s wonderful that your extensions arrived quickly, the colour was a perfect match, and that the One Piece Quad Clip-In worked perfectly for you. Thank you for your lovely feedback and support!
Love,
The Cliphair Team ✂️💜
Back in the day they were good but as…
Back in the day they were good but as years went on they got worse. I had a set i got just for a week of vacation and I couldn't even brush them, they were so nappy and gross. Definitely not human hair and I definitely think they pay for reviews. Only get more expensive and less quality.
June 28, 2026
Unprompted review
Reply from Cliphair
Hi Ashley
Thank you for your review.
We’re sorry to hear that you feel disappointed with your recent purchase, particularly as a previous customer.
We would like to reassure you that all of our hair extensions are made from 100% human Remy hair and undergo multiple independent and in-house quality inspections before being approved for sale. We do not use synthetic fibres in our human hair extension ranges, and we stand behind the quality of our products.
We also take great pride in our customer feedback. Our reviews are from genuine customers, and we do not pay for or manipulate reviews. We welcome all feedback, whether positive or negative, as it helps us continually improve our products and service.
Unfortunately, we have been unable to locate any recent contact from you regarding the concerns you've raised, so we have not had the opportunity to investigate what may have happened with your extensions. If you still have your order details, we would encourage you to contact our customer service team at
customerservice@cliphair.co.uk so we can look into this further and assist you.
Kind regards,
The Cliphair Team
Reply from Cliphair
Hi Esmeralda
We’re thrilled to hear everything was perfect, as always! Your continued support means so much to us, and we’re delighted we could meet your expectations once again. Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Avoid at all costs
Avoid at all costs , parcel arrived empty , they didn’t want to help at all
June 22, 2026
Unprompted review
Reply from Cliphair
Hi Jon
We’re sorry to hear about your experience. However, we are unable to locate any order or customer details based on the information provided in your review.
To help us investigate this properly, please can you contact our customer service team at customerservice@cliphair.co.uk and include your order number and any supporting details (such as delivery confirmation or photos of the parcel).
Once we have this information, our team will be able to look into the matter with the courier and assist you further as quickly as possible.
We would like to reassure you that we take issues like this very seriously and would welcome the opportunity to help resolve this for you.
Kind regards,
The Cliphair Team
Used to love the extensions from this…
Used to love the extensions from this brand and reccomended them to everyone i knew but its been rubbish quality for a couple years now. Kept hoping I got a bad batch but no. Awful frizzy hair after a week. Ive had extensions for years so know how to look after.
June 24, 2026
Unprompted review
Reply from Cliphair
Dear Tania,
Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experiences haven't lived up to the high standard you previously expected from Cliphair, especially as you've been a loyal customer who recommended us to others.
Our extensions are made from 100% Remy human hair, and we carry out quality checks throughout our production process. That said, we appreciate that this does not reflect your experience, and we'd really like the opportunity to investigate what has happened.
As you mentioned you've experienced this more than once, we'd be grateful if you could contact our Customer Care team with your recent order number(s) and some photos of the hair. This will allow our quality team to carry out a full assessment and help us determine the cause so we can work towards a suitable resolution.
We genuinely value your feedback and hope you'll give us the opportunity to restore your confidence in our products.
Kind regards,
Cliphair Customer Care
Full head of clip ins is very thin
Full head of clip ins is very thin. Not thick weft as described
June 17, 2026
Reply from Cliphair
Hi Alanah,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with the thickness of your clip-in extensions.
Our Full Head Clip-In Sets are designed to suit a range of hair types, and we understand that everyone's expectations and desired level of volume can differ. We'd love the opportunity to learn more about your experience and check whether a different weight or product may have been better suited to your hair goals.
If you could please contact our Customer Care team with your order number, we'd be happy to review this for you and discuss the best solution.
We appreciate your feedback and hope to have the opportunity to improve your experience.
Kind regards,
Cliphair Customer Care
THE BEST HAIR EVER
THE BEST HAIR EVER
This hair is the best quality you will find and super fast delivery to. I am getting married in August and I need the thickest fullest hair especially as pregnancy will take a toll on my hair. I know this hair wont let me down and make me feel beautiful for this entire day.
June 24, 2026
Unprompted review
Reply from Cliphair
Hi Amy,
We’re absolutely delighted to hear you’re loving your hair! It means so much to know you’ve chosen Cliphair for such a special occasion. We’re thrilled that you trust our extensions to give you the thick, full look you’re after, and we hope they help you feel beautiful and confident on your wedding day.
Congratulations on your upcoming wedding and your pregnancy! Wishing you a truly magical day in August and every happiness for this exciting new chapter. Thank you for your amazing feedback and support!
Love,
The Cliphair Team ✂️💜
Don’t ever order from this company
Don’t ever order from this company. They have the most awful customer service I have ever experienced. They send only half a parcel out and when you request for the rest of it or a refund on an order you never got they refuse it. They keep your hair and your money.
They are rude, unreliable and the worst company I have ever ordered from. Don’t waste your time!
June 24, 2026
Unprompted review
Reply from Cliphair
Dear Leah
We’re sorry to read your review and to hear that you feel this way.
Unfortunately, we are unable to locate or investigate this matter as no order details have been provided with your review.
Please be assured that we have checks in place before orders are dispatched to help ensure all items are packed and shipped correctly, and to avoid situations like this occurring. If there has been an issue with your order, we will of course review it fully and work with you towards a resolution.
We take all customer concerns seriously and would appreciate the opportunity to investigate this further.
Kind regards,
Cliphair Customer Care
Extremely disappointing experience
Extremely disappointing experience from a company I had previously rated highly.
I have ordered from Cliphair before and have always been impressed with both the quality of the products and the efficiency of deliveries when handled by DPD. Unfortunately, this latest experience has been the complete opposite.
My parcel was sent via Evri and the tracking now falsely states that it has been delivered. I was working from home all day and can categorically confirm that no delivery was made. There is also no delivery photo or proof of delivery available. To make matters worse, I had specifically requested for the parcel to be delivered to my local collection shop, which also never happened.
When I contacted customer services by telephone, I was met by an abrupt and unhelpful representative who simply told me to send an email. No assistance was offered whatsoever. This left me wondering what the purpose of having a customer service phone line is if customers cannot receive support when there is a clear delivery issue.
The response I then received by email was equally disappointing, merely directing me back to Evri tracking despite the fact that the tracking information itself is inaccurate. As the retailer, Cliphair remains responsible for ensuring goods are delivered to the customer, yet there appears to be little urgency in resolving a situation where a parcel has apparently vanished.
What makes this even more frustrating is that these items were purchased for an upcoming hair appointment and were needed within a specific timeframe. I am now facing inconvenience and potential additional costs due to a delivery failure entirely outside of my control.
The products themselves may be excellent, but customer service and delivery support when something goes wrong are just as important. Based on this experience, I cannot recommend Cliphair with confidence until they improve both their choice of courier and their handling of customer complaints.
I am still awaiting a satisfactory resolution and will gladly update and amend this review if Cliphair takes responsibility and resolves this matter promptly. However, until that happens, this review accurately reflects my experience as a customer
June 23, 2026
Unprompted review
Reply from Cliphair
Dear Sari
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience, especially as you've been a returning customer and have previously been happy with both our products and service.
We completely understand how frustrating it is to receive a delivery notification when your parcel has not arrived, particularly when it was needed for an upcoming appointment. We also apologise if your interaction with our customer service team left you feeling unsupported, as this is certainly not the level of service we aim to provide.
I can see from your records that this has now been resolved and a replacement was arranged for you.
We appreciate your feedback, as it helps us improve both our service and our delivery experience.
Kind regards,
Cliphair Customer Care
Very disappointed with this experience.
Very disappointed with this experience.
I have ordered from this company multiple times before, so I am very familiar with how the VAT process works. The VAT has always been paid upfront at checkout, and this order was no exception.
To my surprise, I have now received a notification demanding an additional €80 in VAT charges. This makes no sense, as these costs have already been paid.
I have contacted customer service for clarification and hope this is simply an administrative error, but it is frustrating to be confronted with unexpected charges after everything was already paid correctly.
I will edit this review once i get a respond.
June 23, 2026
Unprompted review
Reply from Cliphair
Hi Jake
Thank you for your review.
We’re sorry to hear that you were surprised by the customs charges associated with your order.
We would like to clarify that any customs fees, import duties, taxes, or local charges are not applied by Cliphair and are instead determined by the customs authorities in the destination country. These charges vary depending on local regulations and are outside of our control.
We do provide information regarding potential customs charges on our website and at checkout. Before an order can be completed, customers are required to confirm acceptance of our terms and conditions, which includes acknowledgement that international orders may be subject to additional customs fees, duties, or taxes. Payment cannot be completed without this confirmation being provided.
We understand that unexpected charges can be frustrating, and we appreciate your feedback. We will continue to review how we communicate important information to ensure customers have clear visibility of all potential costs before placing an order.
Kind regards,
The Cliphair Team
I am back… I'm coming back to you again…
I am back… I'm coming back to you again because it turns out your hair is the best. I've tried all hair online. I'll never leave you again.100 000 stars
June 26, 2025
Unprompted review
Reply from Cliphair
Hey Ana,
We’re absolutely thrilled to welcome you back! It means the world to hear that after trying so many other brands, you’ve chosen Cliphair again. Knowing you feel our hair is the best is the highest compliment we could receive. Thank you so much for your incredible support and for the "100,000 stars" ,we truly appreciate it!
Love,
The Cliphair Team ✂️💜
Arrived next day as stated
Arrived next day as stated, gorgeous hair extensions, my only negative point is that they would be better if the actual tabs were colour coded to match the hair, I went for a ginger extension which has a browny black tab with ginger stitching, shame the tab wasn't same colour. Other than that slight negative, well pleased with hair quality. Would use again. Thank you.
June 16, 2026
Reply from Cliphair
Hey Tracey
We’re delighted to hear your extensions arrived the next day as promised and that you’re pleased with the quality! It’s wonderful to know you’re loving your new hair.
Thank you as well for your thoughtful feedback regarding the tabs. We really appreciate suggestions like this, and we can certainly understand why colour-matched tabs would create an even more seamless finish, particularly for lighter or more vibrant shades. We'll be sure to pass your comments on to our product team for consideration.
Thank you again for your honest review and kind words. We’re so pleased to hear you would use us again!
Love,
The Cliphair Team ✂️💜
Great quality hair
Great quality hair , best ever in fact, also very comfortable to wear due to the attached tip being very soft yet strong and durable , thank you so much I love them
June 12, 2026
Reply from Cliphair
Hi Sarah
We’re absolutely delighted to hear this! It’s wonderful that you’re loving the quality and finding them so comfortable to wear, especially with the soft yet durable tips. Knowing they’re the best you’ve ever used means so much to us, thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Amazing. Great tangle free hair
Amazing company, very fast delivery ordered on the Monday received on the Tuesday on standard free delivery. The hair quality is great and the beads are really strong and secure. The only extensions I’ve had that don’t tangle like crazy. I use the Framar brush alongside. Going to purchase the cliphair shampoo and conditioner to go with. Will definitely use again.
June 15, 2026
Reply from Cliphair
Hey Scarlett
We’re absolutely delighted to hear you’ve had such a great experience! It’s wonderful that your order arrived so quickly and that you’re loving the quality of the hair and the secure beads. We’re especially pleased to hear that the extensions remain tangle-free, as we know how important that is for everyday wear.
We’re excited that you’re considering our shampoo and conditioner too. Thank you so much for your lovely feedback and support — we look forward to welcoming you back again!
Love,
The Cliphair Team ✂️💜
Good quality real human hair extension
Good quality real human hair extension
Well packaged and quick delivery
June 11, 2026
Reply from Cliphair
Hey Angela
We’re thrilled to hear you’re happy with your extensions! It’s wonderful that you were impressed with the quality of the real human hair, as well as the packaging and quick delivery. Thank you for your lovely feedback and support!
Love,
The Cliphair Team ✂️💜
Great service ordered wrong colour and…
Great service ordered wrong colour and they were super helpful in returning and selecting correct shade for my hair. Need more halo colours tho 😃👌🏻
June 14, 2026
Reply from Cliphair
Hi Levi
We’re thrilled to hear our team could help you find the perfect shade! It’s wonderful that the exchange process was smooth and that you received the support you needed to select the right colour for your hair.
We also appreciate your feedback regarding our Halo colour range, we're always looking at ways to expand and improve our collection, so it’s great to hear what shades our customers would love to see in the future.
Thank you for your lovely review and support! 😃👌🏻
Love,
The Cliphair Team ✂️💜
In love with these extensions and the…
In love with these extensions and the quality is amazing!!
June 11, 2026
Reply from Cliphair
Hi Kate
We’re absolutely delighted to hear you’re in love with your extensions! It’s wonderful that the quality has impressed you and that you’re enjoying your new hair so much.
Thank you for your amazing feedback and support!
Love,
The Cliphair Team ✂️💜
Best hair match for ice blonde!
My first order was a wrap around pony which I absolutely love. My second order a few months later is a set of clip in extensions. The delivery is quick, the hair itself is thick and amazing quality but the best thing of all? My hair is ice blonde and I had to go through many companies, PLT, lullabellz, amazon, even cheap old shein but none of them could match my hair colour! Finding cliphair has been a dream! I wont use anyone else now!
June 18, 2026
Unprompted review
Reply from Cliphair
Hey Kirsty,
We’re absolutely delighted to hear you’ve finally found your perfect ice blonde match! It’s wonderful that both your wrap-around ponytail and clip-in extensions have exceeded your expectations. We know how difficult it can be to find the right shade for ice blonde hair, so it means so much to hear that Cliphair was able to provide the perfect match when other brands couldn’t.
We’re also thrilled that you’re loving the quality, thickness, and fast delivery. Thank you for your amazing feedback and for choosing Cliphair — we’re honoured to have become your go-to brand!
Love,
The Cliphair Team ✂️💜
Parcel is still not here 10 days been…
Parcel is still not here 10 days been waiting for and I ordered through next day delivery please give me an update I have a client waiting for her hair to be done she’s now had to go on holiday with no hair extensions in and has a wedding in 2 days please either send new hair out to me or give money back I’m so upset as this is my business taht now looks bad 😩please I need that hair Iv messaged you on instagram rang the company line and emailed you
June 8, 2026
Unprompted review
Reply from Cliphair
Hi Louisa
Thank you for your further review.
We are very sorry for the continued frustration caused by this delay and completely understand your concerns, particularly given that the order is required urgently for your client.
We have reviewed the latest tracking information and can see that the parcel is currently due to be delivered to the designated pickup store. As we appreciate the urgency of the situation, our customer service team has made additional efforts to contact you directly and has attempted to call your mobile number. Unfortunately, we have been unable to reach you.
To ensure we can assist you as quickly as possible, we have also sent you an email and would ask that you contact us as soon as possible so that we can discuss the available options with you.
We would also like to clarify that we have checked our Instagram accounts and have been unable to locate any messages from you. However, we can confirm that we have received and responded to your email communications.
Whilst we always dispatch orders in good faith and aim to provide a reliable next day service, unfortunately delays can occasionally occur once a parcel is within the courier network. We appreciate how disappointing this has been and are actively trying to help resolve the matter as quickly as possible.
Please respond to our email or return our call at your earliest convenience so that we can continue assisting you.
Kind regards,
The Cliphair Team
Fantastic Product and great value
I ordered the clip in ponytail and the quality is outstanding. This product is fantastic value for money. I have had so many positive comments. I have very fine hair and this has given me a massive confidence boost.
The customer service was excellent too. Thank you !
May 18, 2026
Unprompted review
Reply from Cliphair
Hi,
We’re thrilled to hear how much you’re loving your clip-in ponytail! It’s wonderful that the quality exceeded your expectations and that you feel it offers such great value for money. We’re especially delighted to hear it has given you a confidence boost and that you’ve received so many lovely compliments.
It’s also fantastic to know that our customer service team provided a great experience. Thank you so much for your kind words and support!
Love,
The Cliphair Team ✂️💜
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