Close Brothers Reviews 

Dealing with Close Brothers was very easy
everthing was dealt very professionally.
in completeing the paperwork was made very easy and stress free.
I,am happy to deal with them again and would recommend them to friends and family.
Peter Dass

Great company to deal with highly recommend them.

I would never use Close Brothers again, it is simple as that.
If you do have an agreement with them and you have issues with their car, and they send an "Independent Inspection Service" to complete a report, please for your own sake, insist it goes to a reputable garage for inspection, and even if you have to pay for it yourself, I assure you it will be worth it.
I had an "Independent Inspections Service" carry out an inspection at my home, they told me the issues, and when Close called me to discuss the report it was completely different, but as far as they were concerned the matter was closed.
I raised a complaint with the Financial Ombudsman ( go look at their feedback reviews and scoring) and after six months of very little they were satisfied there were no issues and closed the case.
I actually showed that everything that was reported in the inspection, I had spent my own money on doing, and not one of the points made any difference, even this was not considered suitable evidence the report was incorrect. I put it into a reputable garage and they laughed, both that is was Close I was dealing with and Scotia Car Inspection, they said you are another one that has been caught. The issues required parts of the engine to be removed to identify the issue I had raised and it could never have been done from a roadside inspection. Also no point in raising complaints about the car sales company as they are all in with the finance groups and the so called independent review bodies, they look after each other. Just check reviews and you will see I am not lying.

Glad the settlement is now completed, lesson learnt, and I would advise anyone to really check the car is ok and get your own reports if there is an issue rather than thinking Close will help you, as they wont, they know how the game works and they play it very well.

With there was a Zero star option as even that is to good for them.

I have discussed all this with Trading Standard, they are very aware of Close Brothers Service and Scotia Car Inspection Services, I am not the first person to raise concerns, and as long as I share the truth which I am, I am ok to share my experience. As for the Financial Ombudsman, laughable, just laughable.

The finance on my car purchase was brokered via 247 with Close Brothers. The service provided by Close Brothers was exceptional ,making the whole process completely transparent, with no stress or hassle in "sealing the deal". No hesitation in recommending them if you're looking for Car Finance 👍

I went to look at a car and the dealer/broker went through the details with me of Close Brothers. It was quick easy and no nonsense from beginning to end. I was happy with how quick it went through. I cant give any review to after the fact, as no money has been taken from my account yet but so far happy just awaiting arrival on my Suzuki Swift.

I am extremely disappointed with my experience with Close Brothers Motor Finance.

I entered into a hire purchase agreement to purchase a Nissan Qashqai, which developed serious mechanical problems shortly after delivery. The vehicle became undriveable, leaving me without reliable transport and causing considerable inconvenience, stress and financial implications.

Unfortunately, my experience with Close Brothers has been just as frustrating as the situation with the vehicle itself.

Throughout the complaints process, I have found them extremely difficult to communicate with. Calls have not been returned, important concerns have seemingly not been fully read or addressed, and I have received incorrect and conflicting information on multiple occasions.

There have also been several issues with the administration and handling of my complaint, including:

* My complaint being incorrectly dated.
* My concerns not being fully acknowledged or addressed in their responses.
* Being given inconsistent and conflicting information.
* My complaint handler being changed without any notification.
* Poor communication and a lack of proactive updates.
* A proposed resolution that I consider inadequate given the circumstances.

I raised a formal complaint in the hope that Close Brothers would properly investigate my concerns and offer a fair and reasonable resolution. Unfortunately, I have been left feeling that my concerns have not been given the attention or consideration they deserve.

Despite challenging their decision, Close Brothers have confirmed that they are unwilling to change their position. I have therefore had no option but to refer my complaint to the Financial Ombudsman Service, where it is currently under investigation.

I find it particularly disappointing that a finance company should make it so difficult for a customer to get answers, receive consistent information and have legitimate concerns properly addressed.

This review reflects my experience to date, and I will update it once the Financial Ombudsman’s investigation has concluded.

Based on my experience, I would strongly encourage anyone considering a finance agreement with Close Brothers Motor Finance to think carefully and consider their options.

Quick response to my application very good

The policy is very pricey likely 25% for the loan period even though my credit score is excellent

the business is very easy to the deal with...i would be with such punitive interest rates when the parallel apr is 4 % this is not a compliment btw

On this basis i do not recommend this loan..

Very dodge company I have paid the whole my finances over 5k then I called them several times last it was yesterday they hung up the phone in my face until now I didn't receive anything from them confirm I closed my balance disgusting company and not trusted at all. My biggest mistakes I paid full amount completely I should let them to chase in me anyway I will learn from my mistake on the future

I have found Close Brothers easy to deal with. I've never had any issues with them, and when I was in a position to settle my agreement early, they were very efficient.

⭐⭐⭐⭐⭐ Outstanding Customer Service – A Special Thank You to Ayanda Dlamini!

We would like to express our sincere gratitude to Close Brothers Motor Finance, especially to Ayanda Dlamini, for the exceptional support and professionalism we received during a very difficult situation.

After purchasing a Land Rover Discovery Sport, we experienced serious mechanical problems that left us in an extremely stressful and frustrating position. What followed was a long and complicated process involving the dealership, the rejection of the vehicle and the finance agreement.

Throughout this difficult journey, Ayanda showed genuine care, patience, understanding and dedication. He took our concerns seriously and made us feel that we were being listened to and supported.

We truly believe that without his involvement and determination to help us, the situation could have been far more complicated and stressful.

It is rare to come across someone who genuinely cares about their customers and goes the extra mile to help them. Ayanda is a credit to Close Brothers, and his professionalism and kindness deserve recognition.

Despite the unfortunate experience with the vehicle and dealership, the support we received from Close Brothers has restored our confidence. In fact, we have chosen Close Brothers again to finance our new vehicle, which says everything about the trust they have earned from us.

Thank you, Ayanda, for everything you have done for our family. Your help has meant more to us than you can imagine.

We would wholeheartedly recommend Close Brothers Motor Finance to anyone looking for a finance company that truly stands behind its customers.

Five stars, without hesitation! ⭐⭐⭐⭐⭐

Very helpful team thank you

If I could give one star then I would. Terrible communication, poor staff knowledge of customer service, it’s none existent. They will give you finance on a car that you find out is not legally allowed on uk roads and they piss about for months making you continue making payments just to screw you over so you end up in financial difficulties with no transport! Avoid avoid avoid!! Disgusting service

You guys did great, expecially Mr Karl Walker, thank you mate.

I was really impressed by your service which was extremely quick and easy to do. I can't recommend you enough to other people who are looking for finance. I am very pleased and satisfied thank you so much for all your help.
Kind Regards
Mrs Carol Kilby-Edwards

Andy has to be one of the best people I have ever dealt with on the phone. Such care and attention to detail with kindness throughout.

Great easy transaction No hassle no pressure hope to use again in the future xxxxx5star

Absolutely fantastic service, very understanding when in financial difficulties, worked whit me to catch up on payments and was very supportive

So yes I got credit, payed it all off and never missed a payment to receive a final email to let me know close bros no longer have a financial interest in the vehicle as technically they owned the vehicle until the finance was payed off.
Shame they had no interest in the vehicle when the head gasket failed at 50,000 miles even though they advised to me they were the legal owners and the repair cost me almost 10K + lost earnings with not one ounce of empathy or assistance from anyone at Close bros.
Finance company that doesn’t not care about their customers only the repayments which seem to employ robots who read from a script if you dare to contact customer services.

Extremely disappointing experience – Poor complaint handling and lack of accountability

My experience with Close Brothers has been extremely frustrating, particularly due to the way my complaint has been handled over several months.

I purchased a Ford Mondeo through their finance agreement, only to discover serious mechanical issues that appeared to have been present at the time of purchase. Despite providing independent inspection reports and repeatedly raising my concerns, it took several months to reach a resolution.

During this period, I was left without a usable vehicle but continued paying my monthly finance instalments and insurance. I also had to arrange alternative transport to get to work and take time off for inspections and vehicle collection.

I do want to acknowledge that not everyone at Close Brothers has been unhelpful. Amanda and Amar from the customer service team were particularly helpful, professional and understanding whenever I spoke to them. I genuinely appreciate their assistance.

However, my biggest disappointment is with the case handler responsible for managing my complaint. Communication has been extremely poor. I have had to call repeatedly, sometimes almost daily, chasing updates. I was promised callbacks and emails on numerous occasions, but these were frequently never provided.

Even now, after Close Brothers upheld my complaint and collected the vehicle, I am still chasing a proper breakdown of my refund and compensation. As recently as today, the case handler promised to send me the breakdown of the refund, but once again, nothing has been received.

It is unacceptable that a customer who has already spent months dealing with a serious vehicle fault should have to continue chasing basic information after the complaint has supposedly been resolved.

I appreciate the efforts of individual employees such as Amanda and Amar, but the handling of my case by the assigned case handler has seriously damaged my confidence in Close Brothers.

A company should not only be judged by whether it eventually upholds a complaint, but also by how it treats customers throughout the process.

Unfortunately, my overall experience has been extremely disappointing.