I would like to thank you very much for your service, especially Emily who was very helpful and nice to me. In case of any doubts, she was always available and willing to help. I was able to communic... See more
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Although I'm not totally enamoured with the total process, the customer service provided by Scarlett was excellent. I felt my concerns were understood and dealt with well and in a timely manner.
Marshall is the reason why I'm leaving this review. From what was an extremely frustrating experience, turned in this five star review by Marshall going above and beyond to resolve my issue
They charged a subscription without my knowledge,when i asked them for refund they said they will refund in next 5-10 days,when i emailed them them to consider my request i got no response
4.2
Great
137 reviews
Hasn’t replied to negative reviews
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Scam!
Scam!! I don't even know how they tricked me in signing up. One minute I was buying a Zara Mystery Box, that was supposed to cost X then they asked for extra £2 some sort of tax. I stopped there and didn't follow with the transaction next thing I receive a bunch of emails about subscription. They charged for the box and then again 3 days later. I asked them to cancel my subscription and a refund but they did it's nonrefundable also no record of me purchasing the Mystery box. Scam!!!
March 9, 2025
Unprompted review
The service was faster than I expected
The service was faster than I expected
March 4, 2025
Unprompted review
Total scammer,they will hack your…
Total scammer,they will hack your accent,getting all your money,they will ask to rate there shop for money back ..scammer hacker ..all victim pls rate this shop . Hacker scammer shop
January 31, 2025
Unprompted review
Wonderful service,Van is one of the…
Wonderful service,Van is one of the best agents who helped me with everything in the website, thanks
February 25, 2025
Unprompted review
good supportive team well trusted
Escalation team is in touch and helping to resolve the issue (Sir Edith) .
February 13, 2025
Unprompted review
Customer satisfaction
This is keitumetse it was a great experience shopping at your store. You treat customers with a fair love.
February 3, 2025
Unprompted review
Good customer service from Scarlett
Although I'm not totally enamoured with the total process, the customer service provided by Scarlett was excellent. I felt my concerns were understood and dealt with well and in a timely manner.
February 7, 2025
Unprompted review
They respond soon after I send them an…
They respond soon after I send them an email
February 5, 2025
Unprompted review
I was having a problem with my account…
I was having a problem with my account and Eugene assisted to resolve my issue quickly.
January 31, 2025
Unprompted review
I did not read the terms and conditions…
I did not read the terms and conditions when signing up, and the agent Charlotte was helpful with my query.
January 27, 2025
Unprompted review
Alero helped me solve my problem.
Alero helped me solve my problem.
January 25, 2025
Unprompted review
Marshall is the reason...
Marshall is the reason why I'm leaving this review. From what was an extremely frustrating experience, turned in this five star review by Marshall going above and beyond to resolve my issue
January 24, 2025
Unprompted review
Provlem with membership solved thanks…
Problem with membership solved thanks to Kenny
January 6, 2025
Unprompted review
Issue addressed and good service
I was already so hopeless after my conversation with one of your CS team but Emily from Escalations team still have a good heart to reach out to me regarding my issue for unaware subscription and request for cancellation. Emily did great communication regarding this matter.
January 5, 2025
Unprompted review
My communication with customer service was easy and fast. I liked that more.
I liked the speed of response to solve my problem and the understanding was also great
January 4, 2025
Unprompted review
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