Clothncard Reviews 

Awful customer service. Sent items to be printed on and no reply back since. Have not been able to contact them on any platform so have lost money, time and the items sent. Will not recommend at all and will Hound for a reply

Wish I had read reviews before purchasing. I still haven't received my order, no response to emails, unable to message via Instagram due to them having messages blocked. I always look to support small businesses, note to self research in future!

Absolutely appalling do not buy from this seller!! Poor quality items and disgusting presentation and complete waste of money and totally misleading on their advertising on not on the high street
Customer service no better as not interested in my complaint

I ordered an item on 9th December as my niece had asked for it for Christmas. It was stated as a pre-order that would take 2 weeks to be delivered. It's now 12th January, and it still hasn't arrived. But they took my payment immediately!
You can only contact them by email, which I did in early January, and I'm still waiting for a response.
Be more realistic re. your timescales and/or employ someone to assist in answering queries.
Very poor

Avoid this company. Havent sent item, and dont respond to emails. I wish I had read the reviews first

Scam. Do not order!

Absolutely awful don’t ever order from these , I ordered in October 2024 and still haven’t received my order . When I’ve emailed and tried to message I’ve received nothing from them it’s despicable . Save your money shop somewhere else plenty does anyone wben answer your emails ??? Stop doing tik tok lives and answer paying customers !

I ordered an item via Not on the Highstreet in November (a Christmas present) - no correspondence for 4 weeks. I sent a message via the NOTH website, no response. A second message was sent asking for a full refund since I purchased a similar item from another shop, but there was no response. Two days later, I got an email with a new dispatch date (?!) and sent a further message reiterating that I wanted a full refund. A few days later, the item was dispatched and received. Now I'm stuck with the item that is not eligible for a refund as it's a personalised product.

While the product is of decent quality, the ignorance and lack of communication have been appalling. I sent numerous messages seeking updates and then asked for a full refund, but I was ignored.

I would not recommend Clothncard due to the poor communication. Had my messages been responded to and given a short explanation of delays, I wouldn't have minded. Clothncard needs to sort out basic customer service.

Avoid at all costs must be a lowlife scam company - not responding to emails - not on the high street should strike them off. Ordered mid Nov….. nothing. You owe me £84.99 thieves.

Disgusting company ordered 3 weeks ago and paid for delivery which was 4/7 days not received not replying to no emails or dms ruined a child’s Christmas present avoid! Absolutely disgusting company

Terrible company one to avoid like the plague.
They trade with 'Not On The High Street' with whom I have raised the issue. Goods not delivered did not respond to emails no contact phone number I would not be surprised to learn that this company has gone out of business. I am now fighting to get my money back.

Purchased a personalised bag from this company. The bag arrived really quickly but is in a poor state with stitching missing, cover up stitching where the straw bag pattern failed and it cannot be gifted to intended recipient as it looks awful in current state. I don’t know how they sent this out.

Always fair and things sometimes slip through so hoped that there return policy given state if bag would be quickly accepted. And often it’s about the way customer service handled where there have been mistakes. However they have not responded to emails that I have sent or any messages sent through their enquiry page. They have switched off all their comments on instagram.

Will be reporting to trading standards.