Overall the Cloudbeds system is good, Cesar Lazarini was a great on boarding coach. He always took time to try to help us determine the best way to set something up. I think I would have liked a littl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Good PMS platform. Major downsides are the constant upselling of additional features that you’d expect to be included for the price. The after sales team and support team are impossible to get hold of... See more
Company replied
I've had the pleasure of collaborating with Natalie and Ron on our needs in getting Cloudbeds setup ASAP. They were very thorough in explaining the product and set up process involved in setting up a... See more
Company replied
As someone who helps train new front desk staff, I can’t overstate how intuitive and user-friendly the Cloudbeds system is. We’re now able to get new team members up to speed fast—we’re talking hour... See more
Company replied
Company details
Written by the company
More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Switching to Cloudbeds is easier than ever.
You're in good hands.
We’ve onboarded thousands of properties, just like yours. Our team of hospitality experts will not only set up your Cloudbeds system, but set you up for long-term success.
Contact info
3033 Fifth Ave #100, 92103, San Diego, United States
- support@cloudbeds.com
- cloudbeds.com
3.7
Average
536 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Oksana is a star
Oksana is a star
She was always very helpful and patient.
I recommend!
March 13, 2024
Unprompted review
Reply from Cloudbeds
Hi Alex Hardy,
Thank you for taking the time to share your feedback about Oksana. We appreciate it!
Very prompt and professional support
Very prompt and professional support
March 15, 2024
Unprompted review
Reply from Cloudbeds
Hi TAJH Pool Villa,
Thank you for taking the time to share your feedback about our support team at Cloudbeds. We appreciate it!
Wonderful customer services
Wonderful customer services. Luis was very very helpful . Very good experience working with him.
March 12, 2024
Unprompted review
Reply from Cloudbeds
Hi Wilmington Terrace,
Thank you for taking the time to share your feedback about Cloudbeds customer service. We appreciate it!
.Luis Amaya is a very good…
.Luis Amaya is a very good Agent/professional to teach all information that is needed for Cloud Beds. very patient, clear in explaining. so far i feel very comfortable with the software and is very excited to complete.
March 12, 2024
Unprompted review
Reply from Cloudbeds
Hi Ingrid Major,
Thank you for taking the time to share your feedback about your experience working with Luis. We appreciate it!
Getting started with Cloudbeds
Our company only started working with Cloudbeds very recently, so our feedback is short-lived. Getting started with Cloudbeds was easy and our onboarding coach was extremely patient and helpful. We are confident that our experience with Cloudbeds will be very successful and beneficial to our property.
March 12, 2024
Unprompted review
Reply from Cloudbeds
Hi Nancy,
Thank you for taking the time to share your feedback about Cloudbeds onboarding. We appreciate it!
Raina was great to deal with
Raina was great to deal with. She was helpful and followed up on the things she said she would.
March 11, 2024
Unprompted review
Reply from Cloudbeds
Hi Maxime Damour,
Thank you for taking the time to share your feedback about your experience working with Raina. We appreciate it!
Excellent On-boarding
I’m in the process of on-boarding with Cloudbeds. The process has been simple and intuitive and the on-boarding specialist helping me, Raul, has been amazing. He is knowledgeable, efficient and was willing to research solutions for some questions I had that were outside of the norm!
March 4, 2024
Unprompted review
Reply from Cloudbeds
Hi Steve Wright,
Thank you for taking the time to share your feedback about your on-boarding experience with Raul. We appreciate it!
Luis was an excellent collaborator in the implementation of this new tool for our hotel business…
Luis was an excellent collaborator in the implementation of CloudBeds. He was efficient while making sure I understood the steps, and he adjusted to my speed which helped us finish fast. He always responds quickly to our emails as well. 10/10, he represents well the efficient tool of Cloudbeds.
March 8, 2024
Unprompted review
Reply from Cloudbeds
Hi CASA DE ALBA HOTEL BOUTIQUE,
Thank you for taking the time to share your feedback about your experience working with Luis from Cloudbeds. We appreciate it!
The costumer support people are helpful…
The costumer support people are helpful and replied quickly
February 28, 2024
Unprompted review
Reply from Cloudbeds
Hi Beth Ordas,
Thank you for taking the time to share your feedback about your experience with customer support. We appreciate it!
Luis,s knowledge is very apprecitive
March 8, 2024
Unprompted review
Reply from Cloudbeds
Hi Shore Vista,
Thank you for taking the time to share your feedback about your experience working with Luis. We appreciate it!
Response
Knowing that you will receive assistance when you needed most.
March 11, 2024
Unprompted review
Reply from Cloudbeds
Hi Marisol,
Thank you for taking the time to share your feedback about Cloudbeds customer support. We appreciate it!
Endless possibilities!
Being able to adjust the Cloudbeds system to our specific and unique company is very handy! Whatever our wishes are, the possibilities are really endless.
March 11, 2024
Unprompted review
Reply from Cloudbeds
Hi JP & Eef van den Eerenbeemt,
Thank you for taking the time to share your feedback about Cloudbeds system. We appreciate it!
Bryant is very professional
Bryant is very considerate and helpful to us during the onboarding process.
He really try his best to make the whole process as easy as possible.
He is very polite and friendly to us specially when we don't understand the instruction.
March 11, 2024
Unprompted review
Reply from Cloudbeds
Hi Subic Pearl Resort Hotel,
Thank you for taking the time to share your feedback about Bryant and how amazing your onboarding experience has been with him. We appreciate it!
We very Thankfull
March 10, 2024
Unprompted review
Reply from Cloudbeds
Hi Prachuap beach hotel,
Thank you for taking the time to share your feedback about Cloudbeds. We appreciate it!
Cloudbeds support is great
Cloudbeds support is great! Always available to help and focus about solutions for our issues. Léa and Bianca are the best we could have had for our training, explaining us how the program works which is also very very good!
March 9, 2024
Unprompted review
Reply from Cloudbeds
Hi Luís Vital,
Thank you for taking the time to share your feedback about Cloudbeds support, especially Léa and Bianca. We appreciate it!
Luis is great
Luis is very knowledgeable and patient. He thoroughly explained everything.
March 8, 2024
Unprompted review
Reply from Cloudbeds
Hi Michael,
Thank you for taking the time to share your feedback about Luis. We appreciate it!
Best hotel PMS on the market
We've tried several hotel PMS's and Cloudbeds is the one that stuck, the software is very user friendly they have a professional team that really tries to help and best of all they are constantly improving.
March 8, 2024
Unprompted review
Reply from Cloudbeds
Hi Jonas Shaik,
Thank you for taking the time to share your feedback about Cloudbeds software and how we are consistently finding ways to improve. We appreciate it!
We completely recommend using CloudBeds!
March 8, 2024
Unprompted review
Reply from Cloudbeds
Hi Eco Funco,
Thank you for taking the time to share your feedback about Cloudbeds. We appreciate it!
Very clear and easy to understand…
Very clear and easy to understand explanation, understanding was easily achieved
March 6, 2024
Unprompted review
Reply from Cloudbeds
Hi Adrian Azcarate,
Thank you for taking the time to share your feedback about Cloudbeds. We appreciate it!
Reply from Cloudbeds
Hi Katherine Carter,
Thank you for taking the time to share your feedback about Cloudbeds platform and our service. We appreciate it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.