Cloudbeds Reviews 537

Isabella is very kind, patient and helpful

In general the channel manager is easy to use. It is the features it doesn't have that is effectively costing us money. We need to put in different cleaning costs for the various dwellings which are differentiated by size, number of beds and bathrooms. We can only charge one rate! Some guests naturally think the rate is too expensive for the one bedrooms at $94. The cost to service the 3 brm with two bathrooms is $152. Hence a loss $58 per stay.
Unless this can be resolved we will need to look elsewhere for a new channel manager

was stuck in organizing things and having Mrs. Anas our local support in absence was a bit difficult to do things ASAP, luckily there's live chat feature was connected to Tejaswini and she is a legend, she helped me out in no time!! great job guys

In general I would say the experience was great. The team was very helpful in our implementation process, I understand that we had a limited time to make the set up and that led to some issues, that I believe that if we were to have more time would have been easier to solve.

The only thing I feel is like there were some misinformation at the time of selecting our package. I think should be addressed by the sales team because it feels like there are "hidden" charges.

In general the sales team made a great effort with our account, there's just these little detail from information we weren't aware off.

Flavio, is the best I have ever dealt with at Cloudbeds. He was extremley helpful and is a huge asset to Cloudbeds

Larissa was very patient and helpful. She knew exactly what the issue I was having and supported me with screenshots so I can troubleshoot the issue on my end as visuals are always a good idea. She also made sure that I could solve the issue on my own before she closed out the chat which is a sign of superior customer support.

I made the switch to Cloudbeds several months ago and realized that they have been fraudulently charging for one of their upgrade services - Amplify (15% commission). They provided no details on this during enrollment but added the service to the final contract. Shame on me for not catching it at the time. When I requested to cancel they said that they would still collect the commission on future reservations that may or may not actually complete payment. So if the guest does not arrive/pay I'll still be paying them a 15% commission for nothing. I gave them several opportunities to remedy the situation, but it seems this is part of their business model.

Edit 09/09: No one has reached out. I've seen this response from Cloudbeds to other complaints and I think it's just their effort to publicly appear helpful.

I work with cloudbeds for quite some time and their program works perfectly. They have the best customer service I have ever experienced. They are always available and go above and beyond all that is expected.
Of all the service providers we have They are the best.

Icaro was excellent in his knowledge and willingness to address my concerns. He was patient, attentive and very timely with his solutions, all of which helped resolve all of my issues. Top notch!

Cassia's advise and her deep knowledge of the platform. Also, her problem-solving approach.
Great talent!

Support team name Miren, was so kind, very friendly and much helpful

Communication was fast and efficient. Manuel was an immense help. Deeply knowledgeable.

Great! Fantastic product and support

Rau has been very easy to walk me thru the setup

Although sometimes it takes a long time but I get help every time. Thank you for being patient with us.

Your customer service is very helpful. Even though they can't answer questions about SLAs, but still send email to update the progress status.