Cloudnineclothing Reviews 

153
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the product's quality, noting its softness, durability through washes, and unique features like stress balls and fidget textures. Reviewers frequently mention how the weighted fabric and integrated sensory elements effectively help with anxiety and provide comfort. However, some customers experienced significant issues with order fulfillment and delivery, including long shipping times, lost packages, and items arriving much later than expected, especially for gifts. There are also concerns regarding sizing discrepancies, with some products being larger or smaller than anticipated, and difficulties with returns or exchanges, particularly when items were misdescribed or tags were removed. A few people expressed dissatisfaction with the pricing, finding the products overpriced, and noted that items shipped from China despite expectations of local manufacturing.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Quality

Customers had positive experiences with quality, with many reviewers describing items as high quality,... See more

Order

Users describe ambiguous interactions with order, with some customers reporting easy ordering processes and... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing dissatisfaction over high costs,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a child’s large anxiety hoodie and it came as an adults large. Cost over £30 to return! Spoke to someone about exchanging it for a child’s large. Finally after a long wait the hoodie arrived i... See more

Rated 3 out of 5 stars

As of January 9th I have been refunded for the cost of the sweatshirt with the promise that if it shows up I should keep it. I paid a small stipend for shipping insurance it was worth it. Today is... See more

Rated 3 out of 5 stars

I love my Cloud Nine crewneck sweatshirt. I’ve had it for a little over a year, and the quality is great! It’s held up through numerous washes with minimal fading or wear. The only things preventing m... See more

Rated 4 out of 5 stars

Great hoodie but a bit overpriced. Canada shipping times were long but I had tracking that was updated regularly after a few days. Only getting 4 stars due to the price and charge for shipping. This d... See more


3.2

Average

TrustScore 3 out of 5

153 reviews

5-star
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1-star

No recent history of asking for reviews

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3.2

All reviews

(153)

144 reviews in the last 12 months

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Rated 5 out of 5 stars

Got my daughter the sensory hoodie and…

Got my daughter the sensory hoodie and it was the best thing I could have gotten her. She wears it almost daily since getting it for Christmas and she says it helps her alot. Absolutely love it

December 25, 2025
Unprompted review
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Rated 5 out of 5 stars

This “hoodie” fits the alternative word…

This “hoodie” fits the alternative word we use where I’m from perfectly. A bunnyhug. It’s so soft, has a bit of weight to it, and the color is perfect. You want to live in this thing. You will be sad on wash day.

The sensory pocket and squishy sleeves bring a lot of joy to me.. I actually usually leave a little coin or something in my pocket to play with so this works a lot better haha.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great hoodie for adhd/anxiety/autism

My son is adhd, anxiety and on the spectrum and this is by far his most loved hoodie! He wears it every day to school- it’s his emotional support hoodie. The only downside is he finds it hard/uncomfortable to write or type with the squishy inside. I have anxiety and this is my go to hoodie. I love how oversized the hood is. I can’t wait to get one of the sensory pouch ones.

April 26, 2026
Unprompted review
Rated 3 out of 5 stars

I love my Cloud Nine crewneck…

I love my Cloud Nine crewneck sweatshirt. I’ve had it for a little over a year, and the quality is great! It’s held up through numerous washes with minimal fading or wear. The only things preventing me from rating 5 stars are the cost (I typically thrift clothing and rarely spend this much on anything) and the placement of the thumb holes. I’m not sure if the design has changed in the newer hoodies, but they aren’t in a natural place for me to use them without rotating the cuff a couple inches. Not a big deal, but I do notice when I use them. I still love the sweatshirt and have purchased a hoodie for my son, and two of the new hoodies with the pocket texture for my son and daughter.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

These hoodies are hands down the best

These hoodies are hands down the best. My daughter and I both have sensory issues and the hoodies are not only great for helping with calming but also sooo soft and snuggly. Seriously buy these hoodies!!

April 26, 2026
Unprompted review
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Rated 4 out of 5 stars

Love the tools

We ordered 2 of the grounding sweatshirts for my audhd son. We've tried other brands for calming but have found these sweatshirts are a lot better. With the kangaroo pocket with the fun silicone designs and the built in stress balls, there's more tools in this sweatshirt than just the comfortable material. These sweatshirts are even more softer compared to other brands. The only reason I gave 4 stars was the price point and that it took a little bit to get here since it arrived from China.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

This company saved me

This company saved me. Recently I got diagnosed with ADHD. As a young adult this has affected me personally my whole life. It has caused issues en discrimination, mental breakdowns and other mental issues stimming from it. I have uses aromatherapy for years to help but this hoodie truly has helped me so much. I am able to use it to fidget while no one notices and it isn’t a distraction.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Booooo

SOOOOOOO I saw this on the internee, but now this is a bad hoodie. My BFFs hoodie will be WAY better!

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

I found cloud nine clothing amazing

I found cloud nine clothing amazing to deal with and their products are 10/10. From the easy ordering to even contacting them after I accidentally deleted my order confirmation, they replied so quick and didn't hesitate to help. I honestly can't fault them at all and will order from them again.
On the actual Jumper, The quality is top notch and it's so warm and thick. Very good sizing, i did get a size too big but i love the oversized feel so only thing I would say is that they are on the baggier side of a fit. The texture on the inside of the pocket is my favourite part and even my kids love to grab my jumper and play with the texture.
Postage to Australia was really quick too, overall I would 100% recommend cloud nine clothing

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE IT!

Cloud Nine is so good because the hoodie came on time and has a lot of cool features! the stress balls are sooo nice. the material in the front pocket is very satisfying. and i love how it’s weighted by the shoulders! if you have anxiety, ocd, autism, or is just fidgety, YOU WOULD LOVE IT!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Obsessed with the set I got

Obsessed with the set I got! It’s SO cozy and the fidget and stress compressions are top tier! I will be recommending to everyone. Great customer service and quick delivery!

April 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Scammy company


I ordered a sweater for my daughter's birthday and there was suppose to be a free gift ....why I ordered and there most definitely was no free gift this is false advertising and such a scam. I will never order anything from this company again as they just lie to trick people into buying stuff...not even that great of quality for almost $200 a sweater Canadian. Was suppose to be Canadian made too but they shipped it from China ...don't buy

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Love this hoodie!

The ordering process was easy and the hoodie came even earlier than expected. My daughter has not taken it off since she opened it. She LOVES the fidgets built in and loves that it isn't easily left behind or something others can see her playing with. It is helping her stay calm in various situations.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Such a letdown

So excited to get a hoodie and a couple months after ordering it, I reached out via email (as advised on their website) to inquire as to when I might receive my order. They replied promptly with photos of my parcel thrown on the ground in front of the public mailboxes that are all locked. A month ago. Whoever they choose to ship their merchandise is GARBAGE. I receive packages from every carrier out there and this is the ONLY ONE that chucked it at the mailboxes and called it good. Who knows if they are even MY mailboxes. Absolutely unacceptable.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cloud9 is the brand of my dreams!

cloud9 made everything possible. i never thought you could have unpoppable stress balls, especially in hoodies! and the texture part makes me happy! i have anxiety, adhd, and stress, so this helps a lot!! thank you!

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

A must have!

I am a big girl and most hoodies I have to go up a size. The size, the weight, the stress balls, the fidget pieces in pocket. I just wish it were cheaper so I could afford more than one!

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

The hoodie was delivered to the wrong…

The hoodie was delivered to the wrong address near where I live and I was told that was close enough! They won't issue me a refund or send a new hoodie and the customer service phone number on their website is a fake. It does not work. I am reporting this company.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

My mom bought me one it took about a…

My mom bought me one it took about a week to come in which isn't bad, it's super comfy, keeps me warm, and I love the fidgets, I used to carry around a plush dog and several fidgets now I just put on my hoodie and my sunflower lanyard and I'm good to go!

April 10, 2026
Unprompted review

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