CloudTalk Reviews 

Amazing

I have been using cloudtalk for the past few days and it actually gives me the opportunity to make clear quality calls at a stretch.

Good friendly service and knowledgeable.

Ludwig was a pleasure to deal with, fast, clear, detailed, and friendly!

I've only been using CloudTalk for a short time, but so far it's been great. Call quality is solid and their customer service has been really helpful. Right now I'm setting up the integration with my CRM, Pipedrive, and everything's working smoothly so far. Would recommend.

Great tool, very good experience.

My account needed to be verified before I could do anything, and the customer service team, Keith to be specific, came back within minutes, confirming this had been sorted. Great experience as it meant it didn't interrupt my work.

Thanks to AI, I found a vendor that is offering a good pricing policy with all the features you need. From the very beginning, answers from CloudTalk team came fast, support team was very reactive, subscription plans are clearly explained and they offer multiple integrations with third-party solutions that are very useful on a day to day basis. by opposition with other vendors that don't really care about customer satisfaction, each time you reach out to CloudTalk, you can feel that this is a priority if not the priority in this company. easy to use and fair pricing, what could i ask for more?

I tested CloudTalk for outbound cold calling in the US and had a really positive experience overall.

The platform was easy to set up and use, and I particularly liked having the desktop app, it made it very practical to manage calls directly from my computer.

I also really appreciated the level of communication from the team. I received regular emails and always felt that support was available if I needed help. That made the overall experience feel very smooth and reassuring.

Overall, CloudTalk is a practical solution for sales teams doing international outbound calling, and I’d definitely consider using it again.

We took on cloudtalk recently having used 2 other providers over the last couple of years. Bradford who showed us through the system and was great. We have decided to go with this full time now instead of the other systems as the customer care, useability of the system, and the general added features of this comparted to some

Terrible experience with this company.
Their customer service is trash.
Their software has errors and bugs.
Their interface is outdated.

How to tell if a company is terrible?
You have to fight with them for your own money. Cancelled their subscription 1 hour after it was charged, I was not provided with a refund and had to dispute it through my bank since they are not refunding the payment, still blocked my account right away. Currently in dispute for credit as well, since they don't refund unused credits.
This company is a prime example of low quality companies, never have I experienced that I would have to fight for a refund of a service that I didn't use.
0 quality service, low connect rates, low customer care

CouldTalk has made it easier for me to manage my professional call without mixing them with my personal communication. The interface is simple to use and I find the calling features convenient for regular client interactions. Being able to handle calls from my computer is especially useful when working remotely. Overall, it's a practical tool for keeping business communication organized.

CloudTalk audio files are applied to evaluate customer communication handling when necessary. It is very helpful in the case of onboarding new employees since they would be able to listen to the recording rather than only study the documentation. Sometimes I have found the recordings to be useful for revisiting a particular conversation due to the misunderstanding of the agreement made.

We use CloudTalk to route calls to the right people when someone isn't available. The call history makes it easy to see missed calls and follow up without losing track of them. Having the information in one place is helpful when multiple people are involved in handling customer requests. It keeps the communication process fairly simple.

Support is extremely great. We've got a POC that's constantly working on everything we bring up. The reason for the 4-stars is that there's still areas where we're waiting on CloudTalk to perform. This should hopefully be resolved by mid September.

Great service and fast!

A surprise was the speed of support ticket answer on the trial version, I am not sure if it was even a minute and I received and answer... a human one ;)

All and all positive experience.

We use CloudTalk for handling inbound calls from customers across the US, UK, and Australia. Before switching, our team struggled with missed calls and tracking conversations across different time zones. Features like smart call routing, shared numbers, voicemail, and call recordings made it much easier to manage daily support operations. The HubSpot integration keeps customer information updated automatically, so agents don't have to enter call details manually after every conversation.
Call quality has generally been good, though we occasionally notice a slight delay on a few international calls during peak hours. A more detailed call diagnostics page for administrators would be helpful when investigating those cases

USER FRIENDLY AND OUR CONTACT PERSON MATIAS WAS GREAT