CloudTalk Reviews 

The email support team replied very fast, and were able to sort my account activation quickly and smoothly.

Very well organized team from the SDR to the AE - everyone was well versed in the best options for our company. Most importantly, not only did I put the software through the test - I also experienced top notch support from their live support chat after the AI bot agreed they could not assist anymore. Keeping in mind the AI ChatBot answers helped me trouble shoot most set up challenges.
Highly recommended!

Great Interface,easy to use, Live customer support would help

Good tool, allows us to scale beyond our local market with cold calls with their easy infra and telephony solutions. Also a really great feature is their power and parallel dialers, that allow us to make even more calls in less time, so it is amazing if you are looking for ways to improve SDR's efficiency and volume.

not honest customer service, bad service and very confusing.

The worse company I've dealt with.
On onboarding sales call, they told me we'd be up and running in a few days but it took 3 weeks just for additional add-ons to show up on my dashboard. Support has been non-existent and despite numerous requests to cancel my plan, they continue to try to bill us. I had to cancel the card to get rid of them.
Would not recommend their service to anyone.

Excellent support from Salvador!

I had a great experience with CloudTalk, especially thanks to Salvador Vega. He was always available to help me with my questions and made sure I was connected with the right information and support whenever I needed it.

What really stood out was his dedication and responsiveness — even during holidays, Salvador took the time to assist and follow up on my queries. His patience, professionalism, and willingness to go the extra mile made the entire process much easier for me.

I truly appreciate Salvador’s effort and exceptional customer support. Thank you, Salvador, and thank you CloudTalk! Highly recommended.

Really happy with CloudTalk. Easy to use, reliable call quality and, most importantly, excellent customer support whenever I’ve needed help. Does exactly what I need for my day-to-day sales calls. Highly recommended.

We've been using CloudTalk for about 3 weeks now, it's been really beneficial in our sales department and the service is also spectacular. So far, we are satisfied with the service and the pricing. Much recommended.

Very user friendly when it comes to organizing calls as well as managing customer information. I find the process of synchronization of call information to be very smooth and compatible with the CRM. This helps in saving time because there is minimal data entry required. There is a bit of a learning curve in the process but once set up, it becomes fairly smooth sailing.

CloudTalk was very easy to manage. It took us only a few minutes to configure phone numbers and call routing without IT assistance. Our use of CloudTalk is limited to outgoing calls and callback requests made through the browser, while our click-to-call from our CRM allows us to avoid copying a lot of data. The recording and notes are saved separately, which means that information sharing between sales and support becomes much cleaner, and call analytics allow us to spot unattended calls.

The product is demo-ware. It doesn't actually work. Salesforce integration cannot sync activity properly in their engineering field to resolve the issue. They just keep saying my lists are wrong, however I've shown them many times at the API Center to write data. It sounds like engineering is not able to resolve basic issues.

The customer service is great, its cheap but all the things we need is in there which also have the same features as those dialers that are way too expensive. What I love in every subscriptions is a good customer service, fast and reliable. And they have it here!

Switching to business tool can be a big step, but CloudTalk genuinely impressed us. The call quality has been consistently clear, and the setup was remarkably quick, which got our team up and running without any major disruptions. A standout feature for us is the call monitoring, which allows Team leads to listen in or whishper advice to agents during live calls. While reporting can be a bit complex to master at first, the depth of data available is invaluable for making informed business decisions.

CloudTalk offers very reasonable pricing and great value for money. The dashboard is simple, clean, and very easy to use, so managing calls and settings feels effortless.

The international call quality is excellent. Calls are clear, stable, and professional, even when dialing internationally.

Based on my experience, I would highly recommend CloudTalk. For anyone looking for a reliable service for international dialing, CloudTalk is one of the best choices.

We bought it, realized the quality was not good enough, and there was no acceptance among our salespeople. We still wanted to keep it for support purposes later, where quality is less important and we could make use of it.

I asked them about getting credits for the unused months. They told me they would not provide them because it would not be fair to other clients.

So, in my opinion, treating everyone unfairly is not fairness at all. It is injustice to all.

here the reply by their agent:

Let me read through the chat.

Ace says:
I can see that your account is still active. I want to set proper expectation that refund policy as outlined in Section 6.8 of the CloudTalk Terms & Conditions. The Service is billed in advance on a monthly or annual basis and is non-refundable. There are no refunds or credits for partial months of service, upgrades/downgrades, or unused months for any reason, including cases where unused or extra seats were not removed. In order to treat all customers equally, no exceptions can be made.

CloudTalk is used by us mostly when there is a need for the call to integrate with our internal software and processes. It becomes very convenient because of its API and other integrations since you don’t have to move any data from one system to another in order to get the job done. Logs of the calls can be helpful while troubleshooting some integration or analyzing the customer interaction process.

CloudTalk has proved to be quite user-friendly. The installation process did not present any complications; call quality has been satisfactory, and I appreciate that all my calls can be recorded, tracked, and analyzed in one place. The application has an uncluttered design and does not take long to get accustomed to. There were several problems along the way, but they were minor.