CloudTalk Reviews 

Great support! Every question, comment, or concern I have had has been quickly addressed. The onboarding was fantastic and the product has been solid!

Easy onboarding and set up, wanted something new yesterday and today I am on the platform. Amazing team made it easy walked me through every step.

Lovely introduction, and super efficient. Great talking to Jo and Daniel who were so helpful. Excited to get our dashboard ready :-)

Cloud talk is very Professional and easy to use for either large or small bussinesses. It has helped my bussiness with alot of leads and sales generation and my outbound team is very pleased with its UI and ease of use

Good connection quality. Easy to leverage.

The worst company I’ve ever had to deal with.

I experienced a catalogue of technical issues and was unable to speak to a human, which resulted in downtime for my business until someone finally assisted me 24 hours later.

I also encountered billing issues and was charged for services I never used. I sent 6–7 emails, all of which went unanswered until yesterday - nearly 4 MONTHS after my original emails (not a single acknowledgement).

These were not complex queries, and could have been dealt with quickly.

The lack of customer support and communication has been extremely disappointing. Based on my experience, I would not recommend this company.

La nostra esperienza con CloudTalk è stata estremamente negativa sotto ogni punto di vista.

La qualità delle telefonate è stata spesso pessima, con problemi audio, instabilità, interruzioni e malfunzionamenti continui. Avevamo quattro operatori che utilizzavano la piattaforma e praticamente ogni giorno si presentava un problema nuovo. Invece di semplificare il lavoro, CloudTalk ha creato continui rallentamenti, perdite di tempo e difficoltà operative.

Il servizio clienti è lentissimo, poco accessibile e spesso incapace di fornire soluzioni rapide e concrete. Per un servizio così costoso, il livello di assistenza e la qualità generale della piattaforma sono assolutamente insufficienti.

Anche la user experience è pessima: piattaforma poco intuitiva, continui bug e processi inutilmente complicati. La cosa più assurda e inaccettabile è stata la difficoltà nel disdire il piano. Non è possibile cancellare l’abbonamento autonomamente con un semplice clic: il sistema obbliga addirittura a prenotare una call di “offboarding”. Rendere così complicata la cancellazione di un servizio è, a nostro avviso, una pratica estremamente frustrante e poco trasparente.

Abbiamo perso troppo tempo, denaro ed energie a causa di questa piattaforma. Qualità delle chiamate pessima, problemi tecnici continui, assistenza scadente, costi elevati e una procedura di cancellazione assurda.

Esperienza davvero disastrosa. Servizio assolutamente sconsigliato.

Our experience with CloudTalk was extremely negative in every possible way.

The call quality was often terrible, with audio issues, instability, interruptions, and constant technical problems. We had four operators using the platform, and almost every day a new issue appeared. Instead of improving our workflow, CloudTalk caused continuous disruption, wasted time, and serious operational difficulties.

Customer support was extremely slow, difficult to access, and often unable to provide fast or effective solutions. For such an expensive service, the level of support and the overall platform quality were completely unacceptable.

The user experience was also very poor: the platform was unintuitive, affected by frequent bugs, and unnecessarily complicated. The most absurd and unacceptable part was the cancellation process. Customers are not allowed to cancel the subscription independently with a simple click. Instead, the platform forces users to book an “offboarding call.” Making it so difficult to cancel a service is, in our opinion, extremely frustrating and lacking in transparency.

We wasted far too much time, money, and energy dealing with this platform. Poor call quality, constant technical issues, inadequate customer support, high costs, and an absurd cancellation process.

A truly disastrous experience. We strongly do not recommend CloudTalk.

I was able to group my main agency line with my outbound marketing dialer and saved a bunch.

Just lovely talking to Benjamin, made understanding the process very simple, and was very patient with all my questions and issues

All though, I wrote to the sales rep., many times, that I dont need to continue with the subscription and followed their guide to cancel the subscription, they just continue to charge me for another month..
I dont know how to stop this anymore.. Just be aware of this risk if you choose this supplier

Overal good experience so far, however it took a bit long before I was connected with the person who can anwer some technical questions I had.

Sibo Ma, the agent who helped me through the initial setup was extremely helpful and flexible. A really pleasant experience to work with him.

As a startup with remote freelancer workers worldwide, the biggest bottleneck, cost-wise, is dialers. Cloud Talk offers a good solution that is flexible and fairly priced. Onboarding was smooth; I filled in the contact form, and we were live almost the same day

Good product but very poor customer support communication

AGENT TOLD ME PRICE PER MONTH IS 75 AND FIRST INVOICE SAYS 140.

As a new customer, my experience with CloudTalk has been very positive so far. The onboarding process has been smooth, and getting everything set up was much easier than expected. The platform is intuitive, well organized, and has all the features we were looking for.

Our account representative has been responsive, knowledgeable, and helpful throughout the setup process, making the transition simple and stress-free. Our first impression has been excellent, and we're excited to start using CloudTalk with our team.

Our experience with CloudTalk has been very good so far. The onboarding process was smooth, and the team was very helpful throughout. They made it easy for us to get the phone numbers we needed, and the setup process was straightforward.

A special thanks to the CloudTalk team for their excellent support and quick responses. They answered all our questions and made everything simple to understand. We're looking forward to using the platform and growing with CloudTalk.

Thank you to everyone on the team for the great service!