The team at Cloudvisor always responded fast and with great help. Either for account management stuff, but also for technical services. So far it's been a pleasure working with them.
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See what reviewers are saying
Cloudvisor have become a critical partner, enabling us to achieve our cloud strategy goals and providing us with various unique benefits. Great job and keep it up
Cloudvisor has been the ideal AWS partner from the very first day. They have guided us during credit application and their engineering team did fantastic work by helping us achieve our goals. If anyon... See more
Evan is more than professional: answers in time, responsive, problem solving. Everything that somebody is looking for.
Company details
Written by the company
Cloudvisor is an advanced-tier Amazon Web Services (AWS) partner with a pure startup focus. Our team has a proven track record of helping 2,0000+ startups to get the most out of AWS.
Contact info
V. Nagevičiaus g. 3, LT-08237, Vilnius, Lithuania
- contact@cloudvisor.co
- cloudvisor.eu
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Cloudvisor team is proactive
Cloudvisor team is proactive, and very responsive. They helped our team in AWS on boarding and offered continuous support through. They are very patient and keen to details.
Reliable and responsive AWS partner
Cloudvisor has been helpful in identifying issues, suggesting solutions, and providing quick support when questions come up. Overall, they have been responsive and easy to work with.
Exceptional support for AWS security and AI integration essential…
Cloudvisor has been an essential partner in getting my social network project off the ground.
From the very beginning, they helped us implement industry best practices to ensure our platform is secure and scalable.
Beyond just the initial setup, they were instrumental in helping us integrate AI features into our project.
What impressed me most was their speed—they worked quickly to match our aggressive timeline without ever compromising on quality.
If you're looking for a team that truly understands the AWS ecosystem and moves at the speed of your business, I highly recommend Cloudvisor.
Great cost-cutting project we did with…
Great cost-cutting project we did with Cloudvisor. They are experts.
Prepared and responsive professionals always ready to help.
We started our collaboration with them a couple of years ago. The migration was smooth thanks to the preparation material and briefings we had together. Since then, we everything worked well and recently they introduced us to another valuable partner. The team is responsive, prepared and helpful. For us it's definitely a success story and I can confidently recommend Cloudvisor.
Unprofessional Handling and Lack of Client Perspective
I was genuinely excited to work with Cloudvisor, even though I noticed some potential issues upfront.
For example,
- there was no contract,
- no SLA provided, and
- no cybersecurity credentials shared. (For example we are Cyber Essentials Plus accredited company)
When giving access to something as critical as an AWS Organisation, these are essential points for trust, yet they were not addressed.
What went wrong for me? I had an existing AWS Organisation with child accounts that needed to be removed in order to join their system, but I couldn’t. Based on their advice, I tried multiple ways, but the guidance I received was not reassuring.
During a call with one of their Customer Success Managers, he repeatedly instructed me to do certain steps and consult AWS documentation, but he never checked whether I fully understood what was required. Sensitive business systems and code run on AWS, and trust is crucial in these situations. Despite failed attempts, the manager insisted I follow instructions blindly. Eventually, he left the call, saying he “had enough.”
Afterwards, I was accused by the Head of Customer Success of being uncooperative and unprofessional. He never asked for my side of the story, instead judging the situation based solely on reports from his team.
He seemed more focused on defending the company’s position than understanding the client’s perspective. I had apologised during the call if I caused any frustration, but this was never acknowledged.
From this experience, I learned that AWS, while customer-centric in principle, may associate with service providers who do not fully consider client perspectives before making accusations. It was disappointing to see a client framed as dishonest when the issue could have been resolved through constructive communication.
Overall, this situation is not just about a disagreement—it is about a basic principle: any professional interaction requires understanding both sides before making judgments. Unfortunately, this did not happen in my case, and it reflects poorly on trust-building and professional conduct.
Update to reflect on the response:
Thank you for your response. I want to clarify a few points to ensure a fair understanding of the situation.
I followed your team's recommendations carefully and contacted AWS multiple times exactly as suggested. If this is now being described as “non-cooperation,” then we clearly have a different understanding of what cooperation means. At no point did I refuse to act or disengage from the proposed steps.
Regarding the call: while perceptions of tone or frustration may differ, abruptly leaving a customer call because a team member “had enough” is not acceptable professional conduct in a customer support context. I did apologise to your team for any frustration that may have been expressed during the conversation. If that apology is being denied or dismissed, that is unfortunate. At the same time, no apology or acknowledgement was offered for the way the call was concluded by Viktor.
Before serious accusations such as unprofessional behaviour or dishonesty are made, it is essential to consider how the situation was experienced by all parties. Focusing solely on one internal narrative while dismissing the customer’s perspective undermines the possibility of constructive resolution and trust-building.
Threatening me over a Trustpilot review, rather than working to turn a negative experience into a positive one, is beyond my understanding. You had a real opportunity to resolve this constructively; choosing an ultimatum instead was a missed opportunity for your team.
While we will not be moving forward together, my goal is to ensure these situations are avoided for other companies in the future. There is clearly room for improvement in how these transitions are managed—that isn’t a personal critique, but a factual observation based on this experience.

Reply from Cloudvisor
Reliable AWS support with strong technical depth
I’ve had a very positive experience working with Cloudvisor. They supported us on AWS infrastructure and GPU-based workloads, and the technical guidance was practical, clear, and grounded in real-world experience.
I’d particularly like to acknowledge Julius Gregorauskas, the CEO of Cloudvisor. Despite his role, he was directly involved, extremely kind, and genuinely helpful. He took time to understand our challenges in detail, offered thoughtful guidance, and was always approachable. That level of hands-on leadership made a real difference and built a lot of trust.
Overall, Cloudvisor felt more like a technical partner than a typical consultancy. Communication was clear, expectations were realistic, and the support helped us move forward efficiently while avoiding unnecessary cost. I would be happy to work with them again and would confidently recommend Cloudvisor to startups and scaleups looking for reliable AWS expertise.
My experience
Working with Agustina has been a great pleasure and experience.
I have never felt unsupported or helpless.
Thanks to that o have only good things to say. The process move smoothly. Sometimes there are some confusing parts, or issues in the processes which is not ideal. However Agustina has always been present and ready to help.
Thank you,
Best,
Vasco
Unique and super valuable service and support
They provide a unique and super valuable service: technical, administrative, customer care. Really amazing experience!
Support from Cloudvisor has been invaluable
Support from Cloudvisor has been exceptional. Their customer support and guidance has been amazing. They're extremely responsive, They have helped us set up and migrate to our own AWS server and apply for AWS credits. They handheld us through the AWS credit application process. I look forward to working with them and making full use of their expertise as we take the next steps with our Startup
Cloudvisor is very startup friendly. I would recommend this for all startup.
Cloudvisor is very startup friendly.
Great team
Great team .. they supported me in AWS setup, onboarding, and getting credit.
Great customer support!
Great Service
Great Service. Reliable partners for Startups. We got a so much need support from them. Great service, would recommend working with them. Great customer service!!
Cloudvisor has been an amazing partner
Working with Cloudvisor has been an amazing experience. From day one, they’ve been by our side helping us improve our AWS setup, from cutting unnecessary costs to making things more efficient, and even helping us get credit packages that gave us the chance to scale faster.
The whole team is super friendly, always available, and genuinely cares about helping us grow. Their follow-up is great, and we always feel supported.
It’s been a pleasure working with them, we really appreciate the partnership and look forward to continuing this work together.
Cloudvisor successfully guided us to…
Cloudvisor successfully guided us to obtaining $25k AWS credits.
We applied the first time and were initially rejected. Our account manager then hopped on a video call with us and took us through what we needed to do to improve our application and on the second attempt we were granted the credits.
Thank you Cloudvisor.
Absolutely fantastic advice and support
The team at Cloudvisor has consistently gone above and beyond when it comes to helping startups. We have worked with Cloudvisor for over a year now they helped us with reducing cloud bills, provided tech assistance, even helped us with a AWS Well-Architected Framework review.
If you're in any doubt - just start up with these guys, you literally have nothing to loose and their offering is honestly just superb.
Outstanding and professional team
Outstanding and professional team!
Form the initial meeting to getting our company onboarded, the process was enjoyable and zero stress. The guidance and help is refreshing in the tech world. I would highly recommend Cloudvisor to anyone in my network.
Efficient and Fast Customer Service
Efficient and Fast Customer Service, ready to answer our questions and guide us in our path along the AWS ecosystem.
Great AWS Partner
Cloudvisor have been a great AWS Partner to work with, advising and assisting us in applying for AWS credits through the AWS Activate Program. They have always been extremely helpful and informative throughout the whole process, from introducing the program to our successful application. I would highly recommend them to any startups using AWS.
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