Rachel was super helpful and accommodating to my situation. I definently feel like my business matters to Rachel and Club London. I really appreciate her help. I feel as though this is what will keep... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I’m 5’7”, 179 lbs, with an athletic build, and this dress fits stunningly! It’s form-fitting without feeling restrictive, so there’s still plenty of room to breathe. Added a pair of heels, and the len... See more
Company replied
Alice is an extremely helpful member of staff at Club L London. My issue was resolved within a matter of minutes, and the guidance she provided was fantastic. She made the whole process so quick and e... See more
Company replied
I loveee this company, especially the. customer service is so easy and really quick ! Sara was the sweetest person, was so polite and helped me with what I needed and showed me alternate options si... See more
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Company details
About Club L London
Written by the company
Shop With Confidence For Every Occasion
Club L London is the next-generation online fashion retailer specialising in accessible luxury and unique designs of unrivalled quality to flatter figures of forward-thinking women worldwide. From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience across 9 dedicated websites and apps to connect our global community with new and exciting collections dropping each week.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp2.jpg?v=1786351440")
Quality Customer Care
Your satisfaction is our top priority, and we have expert advisors delivering amazing customer service across email, messenger and socials; ensuring your queries, concerns and opinions are heard. The team aim to respond within 24 hours, but we appreciate your patience during busier trading periods. We also have a digital assistant available on-site 24/7, always happy to assist you.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/TP1.jpg?v=1786351441")
International Delivery
We provide a variety of standard, express and tailored delivery services globally, as well as order tracking to make your shopping experience effortless. UK girls can also subscribe to our Premier Delivery service and get unlimited orders with next-day delivery for just £14.99 annually! *Excluded postcodes apply. ![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp3.jpg?v=1786351441")
Let’s Stay In Touch
Sign up to emails, download our app and follow Club L London on Instagram, TikTok, YouTube, Facebook and LinkedIn to stay in the know about the must-see trends, our latest drops and exclusive offers. SHOP NEW IN SHOP DRESSES SHOP MATERNITY SHOP BRIDAL CONTACT USClub L London
Written by the company
- Here to help…
- Need a little style advice or some need extra help with your order? We’re here to help! Get in touch with our customer services team via Contact Page on-site and we’ll be happy to help.
- For Your Daily Dose Of Glam
- Find out first, get exclusive sneak peeks, offers and more by following us on Instagram @clubllondon or download the Club L App.
- Payment Made Easy
- Buy it now, pay later with Klarna and Clearpay
Contact info
United Kingdom
- care@clubllondon.com
- clubllondon.com
4.6
Excellent
28K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mia was fantastic
Mia was fantastic. She helped me with returning process over the chat and it was super easy to get the response and fast result. I love Club L London products and designs. And their customer service is excellent. Thanks Mia
Thanks Club L London
August 25, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Mia was able to assist you so effectively with the return process. It's wonderful to know that you enjoy our products and designs, and we're delighted that our customer service met your expectations. Thank you for sharing your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Chloe from customer service is extremely helpful
Just got off a chat with Chloe in customer service and she went above and beyond to help me with my order. Extremely satisfied customer here :)
August 25, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe was able to assist you so effectively with your order. It's always our aim to provide exceptional service, and we're delighted that you had such a positive experience. Thank you for sharing this with us!
Nancy, Club L London - Customer Care Team
Beautiful dress - quick delivery - and a little problem
Beautiful dress and it came very quickly, sadly it had a fault that mean the dress was unwearable - but Club L London were great, offered to discount it, so I could get it fixed or a return free of charge including my original postage. Disappointed as I wanted the dress (that's the 4 star) but great follow up service - Ruth managed my query and was exceptional :)
August 25, 2026
Unprompted review
Reply from Club L London
Hi Tracy,
Thank you for sharing your experience with us.
We are delighted that the swift delivery and the beauty of your dress met your expectations.
We sincerely regret that your item arrived with a fault, making it unwearable.
It’s reassuring to know that the team was able to support you promptly, offering solutions such as a discounted repair or a complimentary return with your original postage included.
Should you need any further assistance or guidance in finding a replacement piece, please feel free to reach out.
Erin was very helpful with my query
Erin was very helpful with my query, and responded quickly and clearly. Very happy with the customer service.
August 25, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Erin was able to assist you so effectively and that you're pleased with the service. Thank you for sharing your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Great customer service
Mia has great customer service and timely responses! She resolved my issue in minutes and very grateful for the promptness of this company. Will order again!
August 25, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Mia was able to assist you so efficiently and that you had such a positive experience with us. We look forward to your next order and are here to help whenever you need.
Kind regards,
Nancy, Club L London - Customer Care Team
Customer service
I received excellent customer service from Chloe, who provided me with all the relevant information, including the link to the Baylor White midi-dress with removable cape that I had been searching for!
August 25, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Chloe was able to assist you so effectively and provide the information you needed about the Baylor White midi-dress with removable cape. We hope you enjoy your new dress and look forward to serving you again in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
Chloe really helped me and responded…
Chloe really helped me and responded really quickly with what I needed. She also helped me with my delivery. Really happy with her responses. Just amazing. 🤩
August 25, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Chloe was able to assist you promptly and effectively with your orders AU142443 and AU142394. It's always our aim to provide amazing service, and we're delighted that you're happy with the support you received.
Kind regards,
Nancy, Club L London - Customer Care Team
I dealt with Shannon who kindly sorted…
I dealt with Shannon who kindly sorted out an issue with a refund. I was very unimpressed with Club L London at the beginning but after dealing with Shannon I would be happy to shop with Club L London again.
August 20, 2026
Unprompted review
Reply from Club L London
Hi Mtrant,
Thank you for sharing your thoughtful feedback.
It is wonderful to hear that your refund was resolved to your satisfaction.
Should you require any further assistance or have additional queries, our team is always here to help.
Chloe was lovely and really helpful…
Chloe was lovely and really helpful with a fast response
August 25, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Chloe was able to assist you so effectively and promptly. Your kind words mean a lot to us, and we'll be sure to pass them along to her.
Nancy, Club L London - Customer Care Team
Reply from Club L London
That's wonderful to hear! We're thrilled that you love our clothes and found our service to be top tier. Your kind words mean a lot to us. We hope you continue to enjoy your purchases.
Nancy, Club L London - Customer Care Team
Amazing customer service
Amazing customer service! I needed some help with a return and Beth went above and beyond to support me.
August 24, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Beth was able to provide such exceptional support with your return. It's always our goal to ensure our customers feel well taken care of. Thank you for sharing your experience with us!
Nancy, Club L London - Customer Care Team
Amazing customer service from Ruth and…
Amazing customer service from Ruth and Mia. I made a mistake with my order and they resolved the issue for me the next day. Genuinely best service I’ve received from a fashion brand. Not to mention the incredibly fast delivery and amazing quality of the dress. I’m so happy!
August 24, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Ruth and Mia were able to assist you so efficiently and that you're delighted with the dress. It's fantastic to know that the delivery was swift and the quality met your expectations. We hope you enjoy wearing it!
Kind regards,
Nancy, Club L London - Customer Care Team
Reply from Club L London
That's wonderful to hear! We're thrilled that everything was perfect with your order. Thank you for sharing your experience with us.
Nancy, Club L London - Customer Care Team
Great customer service from Doris.
Great customer service from Doris.
August 24, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris provided you with such great customer service. Thank you for taking the time to share your experience with us.
Nancy, Club L London - Customer Care Team
I accidentally returned the wrong item…
I accidentally returned the wrong item and Erin helped me through the process, getting everything sorted out quickly. Pleased with my experience with their customer service!
August 24, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled Erin was able to assist you promptly and effectively. It's always our aim to provide a seamless experience, and we're glad everything was sorted out to your satisfaction. Thank you for sharing your positive experience with us!
Nancy, Club L London - Customer Care Team
Excellent service
Excellent service and resolved my issue with a refund very quickly
August 24, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that our team could assist you promptly with your refund. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
Really love the quality of the clothes…
Really love the quality of the clothes and cannot wait to see my bridesmaids in their stunning dresses
August 24, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that you're impressed with the quality of our clothes and that your bridesmaids will be wearing our stunning dresses. We hope the occasion is as beautiful as you envision.
Kind regards,
Nancy, Club L London - Customer Care Team
I had to get in contact with a live…
I had to get in contact with a live agent regarding a refund request and the agent Doris was incredibly understanding and empathetic and resolved my issue straight away
August 24, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris was able to assist you with your refund request so effectively. It's always our aim to provide understanding and empathetic support. Thank you for sharing your experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
From the very first inquiry they were…
From the very first inquiry they were responsive and communicative as to the process and information needed to quickly assist me. Doris was wonderful and helpful throughout and I’m very thankful for her help!
August 24, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris was able to assist you so effectively and that you found our communication helpful from the start. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
The agent was concerned about my issue…
The agent was concerned about my issue and resolved it for me Thanks Simone
August 24, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Simone was able to address your concerns and resolve the issue for you. Thank you for sharing your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
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