Rachel was super helpful and accommodating to my situation. I definently feel like my business matters to Rachel and Club London. I really appreciate her help. I feel as though this is what will keep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m 5’7”, 179 lbs, with an athletic build, and this dress fits stunningly! It’s form-fitting without feeling restrictive, so there’s still plenty of room to breathe. Added a pair of heels, and the len... See more
Company replied
Alice is an extremely helpful member of staff at Club L London. My issue was resolved within a matter of minutes, and the guidance she provided was fantastic. She made the whole process so quick and e... See more
Company replied
I loveee this company, especially the. customer service is so easy and really quick ! Sara was the sweetest person, was so polite and helped me with what I needed and showed me alternate options si... See more
Company replied
Company details
About Club L London
Written by the company
Shop With Confidence For Every Occasion
Club L London is the next-generation online fashion retailer specialising in accessible luxury and unique designs of unrivalled quality to flatter figures of forward-thinking women worldwide. From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience across 9 dedicated websites and apps to connect our global community with new and exciting collections dropping each week.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp2.jpg?v=1786351440")
Quality Customer Care
Your satisfaction is our top priority, and we have expert advisors delivering amazing customer service across email, messenger and socials; ensuring your queries, concerns and opinions are heard. The team aim to respond within 24 hours, but we appreciate your patience during busier trading periods. We also have a digital assistant available on-site 24/7, always happy to assist you.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/TP1.jpg?v=1786351441")
International Delivery
We provide a variety of standard, express and tailored delivery services globally, as well as order tracking to make your shopping experience effortless. UK girls can also subscribe to our Premier Delivery service and get unlimited orders with next-day delivery for just £14.99 annually! *Excluded postcodes apply. ![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp3.jpg?v=1786351441")
Let’s Stay In Touch
Sign up to emails, download our app and follow Club L London on Instagram, TikTok, YouTube, Facebook and LinkedIn to stay in the know about the must-see trends, our latest drops and exclusive offers. SHOP NEW IN SHOP DRESSES SHOP MATERNITY SHOP BRIDAL CONTACT USClub L London
Written by the company
- Here to help…
- Need a little style advice or some need extra help with your order? We’re here to help! Get in touch with our customer services team via Contact Page on-site and we’ll be happy to help.
- For Your Daily Dose Of Glam
- Find out first, get exclusive sneak peeks, offers and more by following us on Instagram @clubllondon or download the Club L App.
- Payment Made Easy
- Buy it now, pay later with Klarna and Clearpay
Contact info
United Kingdom
- care@clubllondon.com
- clubllondon.com
4.6
Excellent
28K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was concerned about my issue…
The agent was concerned about my issue and resolved it for me Thanks Simone
August 24, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Simone was able to address your concerns and resolve the issue for you. Thank you for sharing your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Return process
I had some complications with a return and contacted the customer service for help. They responded really quickly, listened to my situation and were able to find a solution for me.
A special thank you to Ruth, who was absolutely amazing throughout the whole process. She was understanding and genuinely took the time to help me rather than just giving me a standard response. She made what could have been a stressful situation so much easier and resolved everything quickly.
Honestly, this is exactly the kind of customer service that makes you want to shop with a brand again.
August 19, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Ruth was able to assist you so effectively with your return. It's wonderful to know she made the process smoother and less stressful for you. We truly appreciate your kind words and look forward to welcoming you back for more shopping experiences with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Doris was very helpful in assisting me…
Doris was very helpful in assisting me when I had an issue with my order! Thank you for assisting.
August 24, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris could assist you with your order issue. Thank you for sharing your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Nesiha was amazing at dealing with any…
Nesiha was amazing at dealing with any issues i had a great asset to your team. Very helpful great customer service.
August 7, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Nesiha provided you with such helpful and great customer service. She truly is a fantastic asset to our team. Thank you for sharing your positive experience with us!
Kind regards,
Nancy, Club L London - Customer Care Team
Reply from Club L London
That's wonderful to hear! We're thrilled that Mia made such a positive impression. Thank you for sharing your experience with us.
Nancy, Club L London - Customer Care Team
Awesome Customer Service
Skirt/top was great quality, customer service from Ruth was fantastic - very helpful & quick responses.
August 24, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that you were pleased with the quality of your skirt and top. Ruth will be delighted to know that her assistance made a positive impact on your experience. Thank you for sharing your kind words with us.
Warm regards,
Nancy, Club L London - Customer Care Team
Doris has been fantastic
Doris has been fantastic. I have never had a bad experience with Club L and have been a loyal customer for years and it’s because of people like Doris that I will continue to return. Thank you so much for your help.
August 24, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Doris has made such a positive impact on your experiences with us. It's wonderful to know that you've been a loyal customer for years, and we truly appreciate your continued support. Thank you for sharing your kind words.
Kind regards,
Nancy, Club L London - Customer Care Team
Thank you Chloe ..At first I was upset and frustrated…
At first, I was upset and frustrated because our dresses had not been delivered, and the event was so close. The first agent I chatted with never gave me much hope and asked me to wait until the investigation was completed.
I was really worried until Chloe came in and completely salvaged the situation. She sent a replacement, and we will receive our dresses tomorrow. ❤️
Thank you so much, Chloe, for your prompt solution and excellent customer service. Because of your kindness and quick action, I will definitely continue to patronise Club L London.
August 24, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe was able to turn things around for you and ensure your dresses arrived in time for your event. It's wonderful to know that her prompt action and excellent service made such a positive impact. We hope you enjoy your dresses and look forward to serving you again in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
Highly Recommend
Every dress I have gotten has been excellent quality and shipped safely! Customer service has been very helpful and I will continue to but from them. Highly recommend!
August 21, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that you've been pleased with the quality of our dresses and the safe shipping. It's fantastic to know our customer service team has been helpful to you. We look forward to serving you again in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
I ordered a dress on rush
I ordered a dress on rush. Paid for rush processing and shipping. 5 days later it still hasn’t shipped and they just keep saying they are “escalating” but no one knows where or when my order is actually going to ship. When I ask them to cancel they say they can’t.
August 11, 2026
Unprompted review
Reply from Club L London
Hi Kacey
Thank you for reaching out and sharing your experience. We sincerely regret the inconvenience you encountered with your recent order, particularly after selecting rush processing and shipping. We understand how disappointing it can be when expectations are not met, and we apologise for any lack of clarity or delay.
Your order has now been cancelled as requested, and this has been confirmed within our system.
We truly value your feedback and are committed to refining our communication and service to ensure a seamless experience for every customer. Please be assured that your comments will be shared with our team as part of our ongoing efforts to elevate our service.
Should you have any further questions or require additional assistance, our team is here to help. Thank you for bringing this to our attention, and once again, please accept our heartfelt apologies for any disappointment caused.
Chloé was very Nice and available for…
Chloé was very Nice and available for my questions
August 23, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Chloé was able to assist you so effectively. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
I had such an amazing first-time…
I had such an amazing first-time shopping experience with Club L London, and I especially want to give a huge shoutout to Chloe on their team!
I needed some help with a return, and Chloe made the entire process incredibly easy and stress-free. She was so kind, helpful, and genuinely wonderful to work with. Great customer service makes such a difference, especially when you’re shopping with a brand for the first time, and this experience absolutely made me want to continue shopping with Club L London in the future.
Thank you so much, Chloe, for taking such great care of me! It’s so refreshing to have an experience where you walk away thinking, “Yep, I’ll definitely shop here again.” Couldn’t recommend her or the Club L London team enough!
August 23, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that your first shopping experience with us was so positive, and that Chloe was able to assist you with your return in such a kind and helpful manner. It's wonderful to know that her support made a difference and left you eager to shop with us again. Thank you for sharing your experience and for your kind words about Chloe and our team.
Kind regards,
Nancy, Club L London - Customer Care Team
Chloe was the absolute best!
Chloe was the absolute best!! I had been eyeing my dream dress for my rehearsal dinner in 8 weeks for months and it had been out of stock. I sent a message, and within 24 hours she was able to put one back in stock!! I’m so happy Club L London and Chlow completely saved me for this dinner
August 22, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe was able to assist you in securing your dream dress for your rehearsal dinner. It's wonderful to know that everything worked out perfectly for your special occasion. We hope you have an amazing time at your dinner and enjoy wearing your dress.
Kind regards,
Nancy, Club L London - Customer Care Team
Messaged a question on a Sunday morning…
Messaged a question on a Sunday morning and Chloe responded immediately with the most help she could offer. Great customer service. Thank you 🙏🏻
August 23, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Chloe was able to assist you promptly on a Sunday morning. Your kind words about our customer service mean a lot to us. Thank you for sharing your experience!
Nancy, Club L London - Customer Care Team
Erin was super helpful and very quick…
Erin was super helpful and very quick to reply
August 22, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Erin was able to assist you promptly and effectively. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
Amazing company
Amazing company! Erin was so helpful, replied so quickly with recommendations, much appreciated 💗
August 22, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Erin was able to assist you so promptly with her recommendations. Your kind words mean a lot to us. Thank you for sharing your experience!
Nancy, Club L London - Customer Care Team
So helpful!!
Erin was really helpful in helping me find a dress for a wedding in November! Thank you!
August 22, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Erin was able to assist you in finding the perfect dress for the wedding in November. We hope you have a fantastic time at the event and that the dress makes it even more special.
Kind regards,
Nancy, Club L London - Customer Care Team
Thank you Doris 🤍
I am writing a review on the customer service, specifically with Doris! She responded immediately at 7am and went above and beyond to help me with my first time order, since I received the wrong dress. Mine did not have a zipper on the back as the one in the picture online and this is why I took off a star. The dress was not at the quality I saw on the pictures advertised and Doris was quick to correct the mistake on behalf of the brand. She was beyond helpful and for that alone I will try purchasing from their brand again, hoping the standard of the item matches their customer service! Thanks again Doris!
August 22, 2026
Unprompted review
Reply from Club L London
Hi Tiffany,
Thank you for taking the time to share your thoughtful feedback.
It is truly wonderful to hear that our team member was able to assist you promptly and efficiently, especially in the early hours.
We sincerely regret that the dress did not meet the high standards we aspire to, and for the disappointment caused by the missing zipper and the difference in advertised quality.
Your understanding and willingness to give us another opportunity are genuinely appreciated.
We look forward to welcoming you again and hope your next experience reflects the elevated standards we are committed to delivering.
I ordered my birthday dress from here…
I ordered my birthday dress from here and got so many compliments. It fit amazing, I loved it!!
September 1, 2025
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that your birthday dress was such a hit and that you received so many compliments. It's wonderful to know it fit perfectly and that you loved it. Thank you for sharing your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
I had a wedding coming up and made an…
I had a wedding coming up and made an order for 2 dresses and when the dresses came they were HUGE on me so I sent them back on August 14th they received my package. As originally stated in the email for the return it had said ONCE THEY RECIEVE MY PACKAGE it will take 1-3 days to process my return it has been well over 1-3 business days and are now telling me that order will take up to 10 business days plus another 5-10 business days? This isn't even the worst part because I needed a dress for my cousins wedding I placed another order of 5 dresses and I did not select next day shipping and could not get a hold of anyone in time for them to change it as they told me that my time to change it was done and nothing could be done. Okay thats fine I was told to wait to return the dresses once I received them and had to pay another return label fee and ONLY received 4 out of the 5 dresses. This order was placed on 8/13 and said it would arrive in 3 separate shipments but one shipment still days label created AND ITS BEEN OVER THE 7 DAYS NOW that is standard delivery. I wanted to wait to mail out all the dresses but now that order has not been receieved and I did not want to go over the 14 day return window for the other dresses. THERE GOES ANOTHER 20 DOLLARS FOR RETURN LABEL!!
I placed another order this time next day delivery while waiting for the other dress to come and this did NOT come NEXT DAY!! This took 3 business days as I Paid for the 18$ next day delivery fee.
I am frustrated as I have sent all my items back and am missing a dress in one of my orders I cant get a hold of anyone besides an AI bot going around in circles and NO REAL CUSTOMER SERVICE!! This must be a scam company because they are holding all my money they cant ship things properly or refund my money. I have emailed NUMEROUS TIMES AND AM FED UP WITH THIS HORRIBLE CUSTOMER SERVICE!! YOU HAVE YOUR DRESSES GIVE ME BACK MY MONEY!! 3 ORDERS AND 3 PROBLEMS AND THEY ARE HOLDING MY MONEY!
August 13, 2026
Unprompted review
Reply from Club L London
Hi,
I’m really sorry to read this and to see how frustrating your experience has been, especially with everything happening around your cousin’s wedding.
I completely understand why you’re upset after having issues across multiple orders, including delayed deliveries, a missing item, return fees and waiting for your refunds. This is certainly not the experience we want for our customers.
I’ve requested some further information via Trustpilot so I can locate your orders and look into everything properly for you. I’d really like the opportunity to review what has happened across all three orders and see what I can do to help.
I’m so sorry again for the stress and inconvenience this has caused, and I hope you’ll allow me the opportunity to help get this resolved for you.
Kind regards,
Shannon
Club L London
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.