Club Rattan - Furniture for Outdoor Living Reviews 

Club Ratten customer service go above and beyond to assist their customers.
We ordered new covers but for a suite we bought from years ago. Unfortunately they don’t have the older suites which consisted of 3 stools but a bench. We explained our situation and they were more than happy to help and sent us the correct covers for our furniture
Excellent. Well done to you all

Furniture was delivered within a few days. We did have a slight confusion after delivery as we had a mix of left hand and right hand boxes but this was quickly resolved by customer support (some pieces are universal). Furniture and cushions are of good quality and we are very pleased with it. Comes with clips to hold the furniture together. We went for the rinsing table which is easy to raise and lower.

Ordered from the Harmony Range.
Excellent quality and quick delivery.
Would recommend and will return to add to the collection. .

Delivery within dates specified really easy to assemble just the top putting on the table and one arm on the seating. Great quality thick comfortable cushions,also bought a cover really great quality.

after a long search for rattan furniture I came across club rattan. The furniture is quality made , easy to assemble . The cushions are generous and comfortable and the firepit on the table is a really nice addition. courier service was good all in all a good experience, I would definitely recommend. many thanks

Decent quality - best to have two people for assembly- comfortable seating - happy with purchase.

Good wrapped packaging, great coffee table. Very pleased 👍

Ordering was very easy, I ordered the very high quality isobella corner suite with rise and fall table and stools.
The cushions are very thick and retain their shape.
I made an error in ordering 2 rain covers and customer services called the next day to query it, They refunded the cost of the extra rain cover promptly.
I would certainly use this company again and give strong recommendations to others.

Easy to order. Good quality. Damaged part replaced quickly and efficient. Very comfortable.

Product arrived promptly. Fits and operates well.

Excellent service and very quick delivery, absolutely over the moon it looks great and very comfortable, so pleased excellent quality and even better it comes ready made.

Communication and quality of product really good, pleased and will definitely purchase other products

Order an outside furniture set from Club Rattan in April 2024. Set is just perfect. Went to get my cushions out this week (April 2026) from shed and two were chewed by mice!
Contacted Klaudia at Club Rattan by email and she was so lovely and sent two new covers out to me immediately!!!
Just the best customer service from a company I couldn’t praise highly enough.

Was nervous about ordering this as a large purchase for me without actually seeing and testing it out first. The time between ordering and dispatch was just a few days and we are impressed with the quality. Very happy customers

Hi, The product was bought on Amazon stating a delivery day, but as soon as I purchased it, I started receiving messages from the seller saying the dates are never the same as Amazon. Then, a tracking code was never provided. The one on Amazon was wrong, and even though the seller said it was wrong too, I asked multiple times and they never provided a correct one. All they said was that someone would call me. I have a very time-consuming job and I can’t be answering calls from unknown numbers. In the UK, it’s very common for me to receive several spam calls weekly, so I wouldn’t know which number was the right one.

Nothing was provided, and I kept following up about where the furniture was. Even though they wasted my time with back and forth, they never provided the correct tracking number.

Finally, someone called and luckily I answered during my work time on the 9th of April. We agreed on delivery for Monday, 13th of April, because I was not going to be home on the weekend. It was absolutely useless to schedule a day, because to my surprise, the following day (10th April), someone knocked on the door while we were still in pyjamas, and it was the furniture. Our preferences and scheduled time were completely ignored.

Also, I went through the full listing, and the seller states it is curb collection, not delivery. For those who don’t know, please start checking their cheeky way of hiding this detail. It was inside a button saying “details”, not in the visible description or fine print—just a button that normally no one sees or presses.

Both me and my partner have back problems, and with no information about this, we had to carry the furniture with the delivery man to the garden, which is just a few steps away from the curb. The delivery man was nice, but regardless, it was not his place to make cheeky comments that it was me, the woman, who purchased it and not my male partner.

Lastly, during assembly, there were zero instructions showing which piece goes where. I had to use the advert photo to understand, and even then I initially put the L-shape pieces the wrong way around. The only instructions provided were how to put a few screws in the table to secure the top, and a few screws in one of the seating armrests. When I raised this with the seller, they said no instructions were needed because it comes assembled. This is a completely non supportive answer, since I had to figure out positioning from a photo. Any item should include a clear representation of how parts should be positioned.

Their customer service replies, but they are extremely vague and show no intention of properly addressing concerns—only superficial responses to appear helpful.

The boxes arrived with several holes. During assembly, I also noticed strips falling off when turning pieces around, which raises concerns about quality.

After all the stress, time wasted, back-and-forth communication, back pain from carrying items (which should have been clearly stated as curbside only), and failure to respect the agreed delivery day, I asked for compensation. They initially offered £40 and clearly stated that this compensation was only for the delivery driver’s error on the date, nothing else, which shows they do not care about any of the other issues. I explained that for the amount of stress, physical issues, lack of information or instructions, and the amount of back and forth required, I did not agree, and I believe a fairer amount would be around 10% of the total price, which is only slightly more than £40 but not significantly higher. They did not say no, but instead went ahead and refunded the £40 without my consent.

Since it has been raining a lot, I haven’t had the chance to go outside and take more photos of other issues, as I barely had time dealing with everything and assembling the furniture so I could cover it and protect it from the rain.

There are also two black pieces that I assume are meant to secure the two parts of the L-shape, but we couldn’t fit them in any way, and again there were no instructions. I asked about this and was ignored, never receiving an answer. This means the two parts of the L-shaped sofa will move around easily.

I will be trying to take this further with Amazon directly to see if they can help. I would not buy from this seller again if you want to save yourself time and a headache.

Easy to assemble good quality covers

Easy to order, delivered within a couple of days and excellent quality products.

Quick delivery , pleased with the furniture, ordered sofa set with Coffee table and a recliner chair , was put in our garage ready for hubby to assemble. What I didnt realise was that the Coffee table was arriving separately which I didnt know , thought message was a scam when it said I had a parcel being delivered a few days after first delivery.

Fantastic company.
Used Club Rattan for several years for all of garden furniture purchases. Customer service is outstanding and the quality of the furniture even better.