Cluey Learning Reviews 337

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the staff, finding the tutors to be knowledgeable, patient, and effective in helping students improve their understanding and confidence. Many also appreciate the user-friendly platform and the convenience it offers for online learning. However, some people were dissatisfied with the payment process, reporting billing issues and difficulty stopping recurring payments. There are also frequent complaints about customer service, with many reviewers finding it hard to reach a human representative and experiencing a lack of support for issues. Additionally, some customers noted inconsistencies with tutor assignments, with several different tutors being assigned over a short period.

What people talk about most

Staff

Clients share positive opinions on staff, particularly praising the tutors for their knowledge, patience, and... See more

Service

Consumers find service to be ambiguous, with some praising the tutoring quality and the ability to match... See more

Payment

Reviewers mention negative feedback about payment. Many customers report being charged for additional... See more

Customer service

Users describe negative interactions with customer service, often citing a lack of human contact and poor... See more

User experience

Reviewers highlight positive aspects of user experience, finding the platform easy to access and use, which... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The tutoring itself is great, we really liked our son’s tutor - she was fun, engaging and firm which was a really good fit as he can be easily distracted. He did alternative weeks of maths and Englis... See more

Company replied

Rated 4 out of 5 stars

Tutor was great. Lait support and ability to make teach concepts was awesome. Cluey’s ability to be flexible with lessons is tricky. School holidays dont take into account which state you live in. You... See more

Rated 4 out of 5 stars

Tutors have great knowledge. They are able to move quickly to adjust to the child’s level of learning. When asked to complete a question from a school lesson this was no problem. We are finding these... See more

Rated 4 out of 5 stars

Everything going very well for a long time. Then we had to change a tutor. Then the tutor changed another two times it was a bit disruptive. Hoping things settle down now.


Company details

Written by the company

Cluey Learning offers expert online tutoring to students in years 2 to 12. Trusted by hundreds of Australian families, we offer a series of highly-effective learning programs aligned to the Australian school syllabus. Our qualified, (WWCC) vetted tutors ensure each session is tailored to the individual student. Tutoring sessions are one-to-one, private and face-to-face and students love using the online tools including live video conference, an interactive whiteboard and real-time audio. Students also gain access to the Cluey Learning Platform, where they can complete practice exam questions anytime. Whether you’re looking to build your child's confidence, ace your ATAR score or catch up in class, Cluey offers tutoring across English, Maths, Biology, Chemistry and Physics.


Contact info

3.1

Average

TrustScore 3 out of 5

337 reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The tutors are amazing

The tutors are amazing, very friendly, and approachable. I appreciate the system that allows parents to track their child's progress and view video recordings later on.

October 23, 2024
Unprompted review
Rated 1 out of 5 stars

A total scam

A total scam, they charged me 190, then proceeded to charge me another 47 three times! They wont pick up their call and won’t also reply. It’s a SCAM!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great program and my daughter really enjoyed it.

Great program - was worried about not being able to cancel or put on hold if I needed to, after reading reviews, but everything was fair and upfront.
My daughter LOVED her tutors - English (Bridget - Scottish teacher) and Stephanie for Math ... we got the program to assist with making sure our 10 year old was ready for mainstream school after 3 years of home-schooling. I wish we'd started it earlier - as it's a great one on one way to learn and home-schooling kids should definitely give it a go. The feedback and reports at the end of each lesson is also really good. Two thumbs up - definitely recommend.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Cluey has been an easy and engaging…

Cluey has been an easy and engaging experience. My initial consultation was positive with all my needs respected and met. My son's Tutor has always been punctual and receptive to his immediate needs. We also receive reminder texts on the day of the tutoring and a followup progress report shortly after the session too.

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

A total scam

They called me and told me into setting up a payment for the trial lesson. I confirmed several times whether the payment will be confirmed before being processed. The salesperson told me there will be a 40 dollar payment for the first few lessons. After sending the welcoming email, she then told me I was charged. I wasn't even notified of the payment. What's worse is that I was charged NZD 190 in total!!!!! After this nonsense, I couldnt reach her or ANYONE by calling back nor could I get any confirmation email of the payment!!!! This is a total SCAM!

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

I read some of the negative reviews and was a bit concerned but the Learning Advisor persuaded me to try it and i have to say everything with that internet portal went smoothly. It was easy to navigate and everything I tried to do such as rescheduling lessons, and choosing a budget plan worked perfectly. Would wholeheartedly recommend it.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

I was so worried about my ADHD son and…

I was so worried about my ADHD son and when I first talked to Cluey Learning I thought he couldn't possibly benefit from online tutoring but I was wrong. He finds the online environment very secure and safe and the constant interaction keeps him engaged and he loves it. Cluey has tutors who specialise in students with learning issues and they're brilliant!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

What my child gained in Cluey

According to my child, the tutors at Cluey have helped her understand many topics in various subjects. She can now see herself as competitive, which has significantly boosted her self-confidence.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Cluey.... helping kids get better at English

I've been using Cluey for my son’s math and English tutoring for three weeks now, and it's been a positive experience. The personalized approach and engaging tutors really help him grasp the concepts better. I’m already seeing improvements in his understanding and confidence. Overall, I’m quite happy with the service!

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Tutoring Service

Wonderful, friendly and quick service that were able to provide and match a brilliant tutor who has been able to support my child's learning needs. I was amazed at the fast turnaround.

September 17, 2024
Unprompted review
Rated 1 out of 5 stars

Please don’t sign up with Cluey

Please don’t sign up with Cluey. They are an absolute scam and Are unreliable and you cannot connect with them at all. They continuously text me to say Our was cancelled or change etc. And then when I made other plans for my daughter they phoned me that day to see if she was going to be attending her session and then I said I was text that it was cancelled. They said oh okay well will let this go. This one cancelled this one time but you’ll be charged next time even though they were the ones he said it wascancelled in the first place. I’m trying to contact them right now but cannot get onto them at all in any way shape or form. They are not worth the trouble.

September 16, 2024
Unprompted review
Cluey Learning logo

Reply from Cluey Learning

Hi Karina,

Thank you for your feedback. I’m sorry to hear about your experience, I want to assure you that we are committed to providing quality service and are not a scam.

One of our agents has reached out to you to help resolve this and better understand the situation.

Warm Regards,
Cluey Team

Rated 1 out of 5 stars

Never go with this company

Cluey learning is a scam. Please don't go with them. Yesterday I paid money for one session. When I checked my card, I found out that they charged for two sessions. I called so many times, asked for support and just got voice that first i have to login to Cluey Hub. But problem that couldn't even login to Cluey Hub at all. This morning they said to me link, they said that I can join session with tutor through the link, but the link is doesn't work. And it's no refund. I have to block my card, so they can stop to take money from my account. Terrible experience. I didn't get any service and it's no refund. Please don't go with them.

September 7, 2024
Unprompted review
Cluey Learning logo

Reply from Cluey Learning

Hi Elena,

Thank you for your feedback. I’m truly sorry to hear about your experience, and I understand how frustrating this situation has been.

I want to assure you that we are committed to providing quality service and are not a scam. We have processed your refund for the session charges, and you should see that reflected in your account shortly.

Warm Regards,
Cluey Team

Rated 1 out of 5 stars

0 stars

I was signed up on a trial for 2 lessons for my son. We decided to go in a different direction but now they keep charging me. Phone number is useless no matter what options you select you end up with “go to the Cluey learning hub” and they hang up. Because we were on a trial we don’t have full portal access, no chat help and we can’t manage the account. So it seems now that I have a choice between paying them forever or driving to their Sydney office

August 30, 2024
Unprompted review
Cluey Learning logo

Reply from Cluey Learning

Hi Nathan,

Thank you for bringing this to our attention. We have reviewed your initial sign up call and you were enrolled into an ongoing enrolment with the first two sessions at a discounted rate. As the Learning Advisor mentioned on the phone, we need two weeks notice to cancel the enrolment.

We have processed a refund for your cancelled lessons and cancelled your enrolment.

Warm Regards,
Cluey Team

Rated 1 out of 5 stars

Used to work there as a tutor

Used to work there as a tutor. Its as bad as all the reviews say. The other reviews from tutors say its a minimum wage job but its actually below minimum wage as they don't pay the casual adjustment or superannuation. Yeah, its not legal what theyre doing and theyll be fined and forced to repay the unpaid wages to tutors when they eventually go to court over it. They mainly hire people from India and Phillippines and not Australians. Tutors are treated vry badly. Worse thing is tutors get fined by Cluey if they get sick and miss a lesson. Again not legal.

February 1, 2024
Unprompted review
Cluey Learning logo

Reply from Cluey Learning

Thank you for sharing your concerns. We take feedback seriously and want to clarify some important points regarding our tutoring practices.

The claims about our pay structure and treatment of tutors are not accurate. Our tutors are based in Australia and New Zealand, and they are private contractors who are compensated fairly for their work. We do not impose any fines or financial penalties on tutors for missing a session; this policy is clearly outlined in their contracts.

We strive to maintain a supportive and respectful environment for all our tutors. If you have any further concerns or would like to discuss this matter, please feel free to reach out directly.

Rated 5 out of 5 stars

Super engaged

Super engaged.
My son was not open to the idea of tutoring in person. His anxiety with maths was causing him to withdraw in school, since starting with clues he is already becoming more confident and engaging more in his maths classes

August 21, 2024
Unprompted review
Rated 4 out of 5 stars

English tutoring

Once we found the right tutor for our daughter she really enjoyed the lessons and increased her knowledge and confidence.

August 8, 2024
Unprompted review

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