Co-Ownership  Reviews 

996
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and always ready to provide guidance throughout the entire home-buying journey. Many reviewers highlight the professionalism and empathy shown by every team member during their interactions. Consumers note that the overall service is remarkably smooth, efficient, and well-managed from the very beginning to the final steps. People deeply appreciate the clear communication, regular updates, and continuous support that make purchasing a property completely straightforward and stress-free. Buyers feel confident knowing they receive prompt responses and helpful answers to any questions that arise along the way.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently courteous,... See more

Service

Customers report extremely positive experiences with service, praising the seamless and straightforward... See more

User experience

Consumers find user_experience to be exceptional, describing the entire journey from start to finish as... See more

Customer service

Users describe positive interactions with customer_service, highlighting professional and courteous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

996 reviews

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4.9

All reviews

(996)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Co-ownership made my dream a reality!

Co-ownership made my dream a reality. The entire process was smooth, timely, and handled with professionalism. I'm extremely pleased with the service I received.

June 25, 2025
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Reply from Co-Ownership

Thanks Aguinaldo and congratulations on your new home.

Rated 5 out of 5 stars

An outstanding organisation

Buying a house is one of the most stressful things we can do. One of the over-riding concerns is finance.
Co-Ownership enables people of all ages to buy their first home. I bought my first home through Co-Ownership and now, decades later, I have just bought my final home through them.
My life "bookended", as it were by Co-Ownership.
A company is only as good as its staff and here is where this organisation excels. The staff make a difficult transaction simpler. They treat you with kindness and courtesy and yet utter professionalism.
For those embarking for the first, second or even last house purchase, I would recommend Co-Ownership complete. I will always be grateful to them for smoothing the often rocky road to house- buying.

June 13, 2025
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Reply from Co-Ownership

Thanks Elizabeth and congratulations on your new home.

Rated 5 out of 5 stars

They work very fast

My experience was great with co-ownership. They helped me a-lot and if I didn't understand something they explained it well

June 9, 2025
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Reply from Co-Ownership

Thanks Csaba and congratulations on your new home.

Rated 5 out of 5 stars

They work very fast

My experience was great. The co-ownership worked so quickly, all the staff were very helpful and if we didn't understand something they explained it well

June 9, 2025
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Reply from Co-Ownership

Thanks Andrea and congratulations on your new home.

Rated 5 out of 5 stars

I found the whole process to be swift

I found the whole process to be swift, clear and direct.

Couldn't be happier with th3 service I was provided and the extra support when I needed it.

May 30, 2025
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Reply from Co-Ownership

Thanks for taking the time to leave us a review Jonathan. Congratulations on your new home.

Rated 5 out of 5 stars

The experience was great very helpful…

The experience was great very helpful and very quick it’s helped me get a house and was very informative

May 23, 2025
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Reply from Co-Ownership

Thanks for leaving us a review Scott. Congratulations on your new home. We hope that you will be very happy in it.

Rated 5 out of 5 stars

Getting to own your own home

It a dream come true, because of co ownership I now have my own home. I couldn't have done this without them. The staff are so friendly and helpful and I would honestly recommend co ownership to anyone who is thinking about buying a house with them.

May 31, 2025
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Reply from Co-Ownership

Thanks Geraldine for your review. Congratulations on your new home.

Rated 5 out of 5 stars

They are Made my dream finally I got…

They are Made my dream finally I got property. It was great experience the journey was amazing and smooth

May 16, 2025
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Reply from Co-Ownership

Thank you Hamida. Congratulations on your new home and we hope that you are settling in!

Rated 5 out of 5 stars

Life changing

My partner & I found ourselves in a tight spot in late 2024 when eviction loomed because our landlord had decided to sell.
With rent demand & costs shooting up locally, we decided to look into buying a home - even though saving a deposit wasn’t an easy task.
In the midst of a sellers market, the homes we thought we could afford were all selling way over asking price. Our mortgage broker suggested we explore Northern Ireland Co-Ownership to overcome our lack of a large deposit & lack of time to save.

We decided to give it a go.From the very start, co ownership were really down-to-earth and helpful—giving clear advice on what they could do for us, even though nothing was guaranteed.
We decided to apply and were delighted when we got accepted. With NICOHA’s expert support, we began viewing a range of new build houses and found one that ticked all our boxes,our dream home.
The application process was straightforward, we used a fantastic mortgage broker who took care of this for us and in just five months, the house was built & we had secured our dream forever home.
Overall, Co ownership have simply been brilliant.

May 16, 2025
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Reply from Co-Ownership

Thanks for your review Daniel. We are delighted that we could help. Congratulations on your new home and we hope that you are settling in!

Rated 4 out of 5 stars

Coownership have made it possible for…

Coownership have made it possible for me to buy my first home. The process is well explained at every stage and every customer service representative I spoke to along the way was friendly, helpful and showed genuine empathy regarding how difficult and stressful the housebuying process can be.

April 25, 2025
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Reply from Co-Ownership

Thank you for the great feedback, best wishes in your new home.

Rated 5 out of 5 stars

Great Co-ownership experience

It couldn't have been more straightforward. One of my colleagues had bought with Co-ownership and he found it uncomplicated too. Co-ownership were always there at the end of the phone or message chat (actual person) to answer any questions I had. Really happy I decided to buy with Co-ownership.

April 28, 2025
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Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

Everything from the word go was so…

Everything from the word go was so straight forward. I was applying and going through this process on my own so I was worried everything would be overwhelming and complicated, it was in fact very straight forward and you can’t really go wrong as it has a step by step approach. The application turnaround time was quick which was a relief not to have to wait for the answer for too long. Staff are professional, friendly and honestly all of them were keen to help (and did). The communication and response times are excellent and everything is ran very efficiently. I am very impressed with the overall process and I am 100% happy with the service.

April 25, 2025
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Reply from Co-Ownership

Thank you so much for your feedback, we really appreciate it. We wish you the very best in your new home.

Rated 5 out of 5 stars

Making a dream a reality for single buyers.

Co-ownership were very helpful and helped make my dream a reality of owning my first home at over 50 years. I was happy to take myself off the council housing list that I've been on for 20 years on a zero award. They made the process seem effortless and the compassion for individual circumstances was evident in the process. All the information is online or at the end of a phone-call or email on how to co-own your home with co-ownership. I would never have afforded my new build home without them. After renting run down homes for 30 years, it was such a joy to get my new build home. Buying a new home is stressful but co-ownership halved the stress because my repayments were far less with co-ownership than with a traditional mortgage. No matter how well you budget and account for buying for your new home, it will always cost more than you anticipated, rarely less. So having someone in the process that has no hidden costs can help enormously. Thank you co-ownership!

April 14, 2025
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Reply from Co-Ownership

Thank you so much for sharing your story, it's so inspiring! We wish you the very best for the future in your new home.

Rated 5 out of 5 stars

Owning your own home

Easy to work with very quick at responding to anything enquiries etc .

Would definitely recommend any1 struggling to get on the market to go here

As I'm a very happy lady and happy kids

April 8, 2025
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Reply from Co-Ownership

We're delighted to hear this, thank you for your feedback and best wishes in your new home.

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