Co-Ownership  Reviews 979

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service and smooth processes from start to finish. Customers highlight the staff's professionalism, kindness, and helpfulness, noting that they clearly explained complex information and provided excellent guidance throughout their journey. Many reviewers expressed gratitude for the support received, which made their dream of homeownership a reality, often exceeding their expectations. The overall user experience is frequently described as efficient, stress-free, and well-managed, with prompt communication and support making the process less daunting. Reviewers also appreciated the understanding and patience shown by the team, especially when addressing issues or providing extra assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, reassuring, and professional... See more

User experience

People report positive experiences with the overall process, describing it as simple, fast, and efficient... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quick... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service thank you

Friendliness and kindness with whole experience and much appreciated 👏

May 28, 2026
Co-Ownership  logo

Reply from Co-Ownership

Thank you Gareth for sharing your 5-star review - it's great to hear about the positive impact our team had while supporting you through the home buying process.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Couldn’t have got my first house without them!

Simple, fast and efficient!! Co-ownership made the whole process seamless.

May 8, 2026
Co-Ownership  logo

Reply from Co-Ownership

We're delighted to have helped you buy your own home Chris, and hope you're settling in well. It's great to hear you found the process with us seamless and simple.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Everybody has been so helpful

Everybody has been so helpful, reassuring and professional.
My phone calls have always been answered.
I would highly recommend Co-ownership.

May 15, 2026
Co-Ownership  logo

Reply from Co-Ownership

It was our pleasure to support you through the process, and congratulations on your new home!
We're delighted to receive yet another wonderful review of our team.

As always, if you need anything, don't hesitate to get in touch.

- The Co-Ownership team

Rated 5 out of 5 stars

Everything went very smoothly and…

Everything went very smoothly and professionally

May 8, 2026
Co-Ownership  logo

Reply from Co-Ownership

We're glad to hear everything went so well John, and thank you for taking the time to leave us a 5-star review.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

With Co ownership

With Co ownership, i will just say" they are number 1"

May 11, 2026
Co-Ownership  logo

Reply from Co-Ownership

What more can we say Dennis! Thanks for taking the time to leave such a lovely review, and we hope you're settling in to your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Co ownership was a fantastic way for us…

Co ownership was a fantastic way for us to be able to get on the property ladder. I don’t think we could have done it any other way. So finally after years of renting we have our own place. Over the next few years we can staircase bit by bit until the house is totally ours. Truly never believed it would possible but ecstatic and we have begun our move now.

May 8, 2026
Co-Ownership  logo

Reply from Co-Ownership

Congratulations Simon on getting onto the ladder, and we hope all goes smooth with the big move! Enjoy the feeling of having your own place to call home.

As always, if you need anything, don't hesitate to get in touch.

- The Co-Ownership team

Rated 5 out of 5 stars

Very helpful and explained everything…

Very helpful and explained everything so it was easy to understand

April 28, 2026
Co-Ownership  logo

Reply from Co-Ownership

Thank you Brian for sharing your 5-star review - it's great to know our team helped make the house buying process easier to understand.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Just getting me on the property ladder…

Just getting me on the property ladder big help and well recommended for people struggling to get house

May 1, 2026
Co-Ownership  logo

Reply from Co-Ownership

It has been a pleasure to help you get onto the property ladder David, congratulations on your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Life changer

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new forever home today.
If you find yourself in a position like myself on my own and unable to afford a house then don’t hesitate in applying to them as you’d be surprised how easy it is.

April 28, 2026
Co-Ownership  logo

Reply from Co-Ownership

This review meant so much to the team Irene, thank you for sharing your feedback. We're delighted you're enjoying your forever home!

As always, if you need anything don't hesitate to get in touch.

- The Co-Ownership team

Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. Special thanks to Nicole, Brídin & Hilary. They were the people I dealt with during my house purchase and were very friendly and helpful with my all queries. Co-Ownership enabled me to purchase my first home which I wouldn't have been able to do alone as a FTB Sole purchaser.

April 27, 2026
Co-Ownership  logo

Reply from Co-Ownership

We're delighted for you Proinsias, and hope you're settling in well! It's great to know our team made such a positive impression - we'll pass on your thanks.

As always, if you need anything don't hesitate to get in touch .

- The Co-Ownership team

Rated 4 out of 5 stars

Would not have been able to get on the…

Would not have been able to get on the market at the moment without the help of co-ownership which my wife and I are very happy for! Saying that, it did make the process a bit more intense due to their regulations which I do understand, just be prepared for more hoops than normal.

April 20, 2026
Co-Ownership  logo

Reply from Co-Ownership

Congratulations to you both Daniel! It's great to hear Co-Ownership has been able to help, and thank you for your feedback on the process.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Co ownership is a great way to buy

Co ownership were very helpful throughout the process and helped me get a beautiful new home in a lovely new development

April 15, 2026
Co-Ownership  logo

Reply from Co-Ownership

This is great to hear John, hope you're settling in well and enjoying having your own place.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Working with Co-Ownership was so easy…

Working with Co-Ownership was so easy in helping us get our first home. I can’t praise them enough!

April 8, 2026
Co-Ownership  logo

Reply from Co-Ownership

We're delighted for you Connor - congratulations on getting your home!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

I couldn’t rate co owner ship high…

I couldn’t rate co owner ship high enough the whole process was stress free , absolutely delighted

April 14, 2026
Co-Ownership  logo

Reply from Co-Ownership

Thanks Emma for taking the time to leave a review. We're glad to hear you've had a great experience with Co-Ownership.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Amazing people

Amazing people, service. I'm very thankful.
Your help is much appreciated

April 10, 2026
Co-Ownership  logo

Reply from Co-Ownership

It’s great to hear our team was able to help you on your homebuying journey Anita. Thanks for sharing your experience and leaving a 5-star review of our team.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Utter professionalism demonstrated by…

Utter professionalism demonstrated by every team member, while also showing great kindness and empathy.
A truly remarkable organisation. Every aspect of the transaction was expedited without delay and I felt supported and informed. A 5*experience. I'm very grateful to them for their assistance.

March 31, 2026
Co-Ownership  logo

Reply from Co-Ownership

This is a lovely review Ronnie, thank you so much for taking the time to share your feedback.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Amazing got us on the property ladder…

Amazing got us on the property ladder myself and our family are so greatful

January 13, 2026
Co-Ownership  logo

Reply from Co-Ownership

Congratulations Jay! We're delighted to have helped you onto the property ladder and we hope you're enjoying your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look