Co-Ownership  Reviews 

996
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and always ready to provide guidance throughout the entire home-buying journey. Many reviewers highlight the professionalism and empathy shown by every team member during their interactions. Consumers note that the overall service is remarkably smooth, efficient, and well-managed from the very beginning to the final steps. People deeply appreciate the clear communication, regular updates, and continuous support that make purchasing a property completely straightforward and stress-free. Buyers feel confident knowing they receive prompt responses and helpful answers to any questions that arise along the way.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently courteous,... See more

Service

Customers report extremely positive experiences with service, praising the seamless and straightforward... See more

User experience

Consumers find user_experience to be exceptional, describing the entire journey from start to finish as... See more

Customer service

Users describe positive interactions with customer_service, highlighting professional and courteous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

996 reviews

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4.9

All reviews

(996)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great way onto property ladder.

We purchased our first home through co-ownership and the whole process was very smooth and staff more than willing to help with any questions we had along the way.

January 24, 2025
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback, congratulations on your new home!

Rated 5 out of 5 stars

Without co ownership I wouldn't be a home owner …

Without co ownership I wouldn't be sitting in my new home today. They are very efficient and quick when evaluating and inspecting properties I looked at but luckily I only had 1 property that wasn't suitable for co ownwership but after seeing the indepth report I knew what to look out for when viewing other properties. 3 month on I am now sitting in my new home that I can afford. (Mortgage) so thank you for everything and getting me to where I now after a very difficult year.

January 16, 2025
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Reply from Co-Ownership

Congratulations on your new home, great to hear your story!

Rated 5 out of 5 stars

Easy and brilliant

Co-ownership has been great and I wouldn't of been able to afford a house by myself without co-ownership. They are really understanding and easy to talk too especially since I had no experience in buying a house . Now am in my new house and loving it.

January 15, 2025
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Reply from Co-Ownership

Thank you so much for your kind words, all the best in your new home!

Rated 3 out of 5 stars

Good but improvements could be made

Advisors were very understanding and helpful, but their advise wasn’t always correct. Often I couldn’t log in to my account, even though my login details are correct. Saying that, they helped me buy my first house- it’s a small price to pay

January 10, 2025
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Reply from Co-Ownership

Thanks for your feedback, we'd been keen to hear more about your experience if you'd like to get in touch. Wishing you all the best in your new home.

Rated 5 out of 5 stars

A☆☆☆☆☆ smooth & easy process

A☆☆☆☆☆ smooth & easy process! The co-ownership team were very attentive & answered all questions. Easy step by step process! Thanks

January 9, 2025
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Reply from Co-Ownership

We're so pleased to hear about your positive experience, congratulations on your new home!

Rated 5 out of 5 stars

Excellent scheme and efficient service

I am so happy (and relieved) to have purchased a home with Co-Ownership. For solo buyers on modest incomes, this is a lifeline. Housing security is a basic human need and the precarity of renting in the private sector is worsening in the current market. It's wonderful to finally have a place to call my own. Co-ownership dealt with everything very promptly - anyone I spoke to or emailed were helpful and supportive. I am so grateful to you all. Many thanks and happy New Year!

December 20, 2024
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Reply from Co-Ownership

Thank you so much for your review, we're so pleased to hear about your positive experience. Congratulations on your new home!

Rated 5 out of 5 stars

Good

Good, very helpful staff.

December 19, 2024
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Reply from Co-Ownership

We love to hear feedback like this, thank you and best wishes.

Rated 5 out of 5 stars

Perfect service

The service was excellent, their communicational skills were perfect and very clear. Thank you very much for all the help that you have given us.

December 19, 2024
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Reply from Co-Ownership

Thank you for this amazing feedback, we're so pleased to have been able to help you. Congratulations on your new home!

Rated 5 out of 5 stars

Total communication with the staff.no…

Total communication with the staff.no question was too silly...they really worked to help me get my house purchase sorted with no stress.

December 19, 2024
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Reply from Co-Ownership

We're so pleased to hear this feedback, thank you for your review and best wishes for the future.

Rated 5 out of 5 stars

Appraisal

I could not criticise any aspect of the process

December 19, 2024
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Reply from Co-Ownership

Thank you for your feedback, best wishes.

Rated 5 out of 5 stars

Very concise with the information that…

Very concise with the information that they needed. Very quick turn around with paperwork to make the moving transition seemless

December 16, 2024
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Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home.

Rated 5 out of 5 stars

Excellent

Excellent. Helped me get the home I wanted with minimal fuss.

December 11, 2024
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Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home.

Rated 5 out of 5 stars

Applying for Co-ownership was very…

Applying for Co-ownership was very straightforward and easy to understand. Communication has been great would definitely recommend co-ownership

December 9, 2024
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Reply from Co-Ownership

Thank you for your feeback, it's great to hear about your experience. Best wishes for the future.

Rated 5 out of 5 stars

Co-ownership recommended to everyone

It was such a straightforward application process. All information was given to us at each stage and we were well informed of everything. It is such a great way to get onto the property ladder as first time buyers. I will definitely recommend to anyone I know going to but their first home.

December 4, 2024
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Reply from Co-Ownership

Thank you very much for your positive feedback, we're really pleased to hear it all went so well for you. Best wishes.

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