CO2 YOU Reviews 1,596

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, highlighting the ease of setting up accounts and placing orders, along with speedy and reliable delivery. Many people appreciate the superb customer service, noting the helpfulness, understanding, and prompt responses from the staff. The product quality is also frequently commended, with consumers finding the cylinders effective and the overall value for money excellent. However, some customers also noted occasional issues with the delivery service, specifically mentioning DPD. A few other people also felt that the screw attachment on some bottles was not always secure, potentially leading to gas waste unless tightened. Additionally, some reviewers experienced difficulties with communication, finding it automated and requiring multiple attempts to reach a human who could resolve their issues.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its efficiency, responsiveness, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the swift and... See more

Product

Reviewers mention positive feedback about the product. Many customers are very happy with their purchases,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

I am always reluctant to start shopping with a new provider due to a tendency services overwhelm you with correspondence and ‘not-easy-to-follow’ process. Not this time. It took literally just a few m... See more

Rated 5 out of 5 stars

I have so far (about 9 months) found the service provided by CO2You very efficient. I was worried when I read some negative reviews before signing up but have had none of the problems mentioned. Cylin... See more

Rated 5 out of 5 stars

I honestly don’t know what this company could do better. I signed up for the 4 bottles every three months about a year ago and every delivery/empties exchange has been extremely well communicated ahea... See more

Rated 5 out of 5 stars

I found CO2 YOU's service to be superb. It's such a game changer because you never need to worry about the gas aspects of enjoying great tasting Soda Streams. Great user interface on their website, su... See more

Rated 4 out of 5 stars

Delivery is via DPD, which is problematical at times. Sometimes the screw attachment is not secure on bottles, can lead to a waste of gas unless you tighten it up each use. Other times, some bottles... See more

Rated 5 out of 5 stars

We recently joined the Co2you for our cylinders. The customer service is exemplary. They have been so helpful and understanding. The cylinders last us at least one month although that is only one pers... See more

Rated 5 out of 5 stars

This company does what it promises. Deliveries are prompt and communication is great. In fact, they have been very kind when I have had to take a pause on my subscription due to cancer- related post o... See more

Rated 5 out of 5 stars

Bought a Sodastream in 1980, long before plastic mountains and carbon footprints. Had numerous different Fizz machines made by different companies, and I’ve spent hundreds ( over a thousand... See more

Rated 5 out of 5 stars

I also ways tend to judge a company by how they react when something goes wrong. I was sent a bottle with the wrong connection by a third party (not CO2You's fault in any way). I wasn't having... See more

Rated 5 out of 5 stars

Switched from Sodastream - the bottles seem to be more highly pressurised so I am getting a much more solid fizz and bubbles with my pop. They work cheaper than Sodastream when subscribing to four at... See more

Rated 5 out of 5 stars

CO2 YOU is the best idea - quick and easy returns of empty cylinders replaced by new. We use a lot of cylinders and using Sodastream for gas cylinder exchanges was tortuous! So glad we heard about thi... See more

Rated 5 out of 5 stars

This company has always been efficient, fast and on the one occasion we had trouble with their website, very helpful. We’re glad to use them and can recommend them highly.

Company replied

Rated 5 out of 5 stars

Superb service and the delivery and pick up from your home service is so convenient. Packaging is great and the rebranded bottles are cool! Great value for money and the plan is flexible. Saving tonne... See more

Rated 5 out of 5 stars

Great service and good for the environment I am on a subscription service and CO2 YOU have been very understanding when our requirement dropped and we needed to go on a low use programme. Every p... See more

Rated 5 out of 5 stars

Always efficient and responsive on the phone and the online service. Flexible on dates, and delivery via DPD means it's reliable with no hanging around all day. Would recommend.

Company replied

Rated 5 out of 5 stars

I have been subscribing to the cylinder programme for around 2 years and the replacement service has always been excellent. When my cylinders stopped fizzing the water recently, I contacted cu... See more

Rated 5 out of 5 stars

I've been a regularly and very happy customer for many years now and will remain so for many more. The service is excellent, the cistern service is top-notch, the couriers they use are reliable, and I... See more

Rated 4 out of 5 stars

Very good service. Cheaper than own brands such as drinkmate which I use. Also, on a couple of occasions, they've been flexible when I needed to change the delivery schedule. Would have given a full f... See more

Rated 5 out of 5 stars

Excellent. I've had to contact customer service on a few different occasions over the years. At first by phone and now I prefer to use email. They have always answered my queries quickly and gone... See more

Rated 5 out of 5 stars

I've had to contact customer service on a few different occasions over the years. At first by phone and now I prefer to use email. They have always answered my queries quickly and gone out of there... See more

Rated 5 out of 5 stars

Great communication via emails Very quick with replying Very understanding with my issue. Solved issue within a satisfactory time. Will definitely shop with them again as know I will be dealt wi... See more

Rated 5 out of 5 stars

had an issue with a faulty cylinder, which can happen, but the way the team handled it was fantastic. Support was fast, courteous, and very professional. They took full responsibility and resolved the... See more

Rated 5 out of 5 stars

Never run out of gas again. Home delivery, no problem changing schedule. I’ve made a couple of changes since starting with CO2 YOU and customer service have always been a pleasure to deal with.

Rated 5 out of 5 stars

I've been using CO2 for several years now and always found them super efficient. Impossible to forget replacement cylinder time because of their reminders. When glitches may occur on collection of us... See more

Rated 5 out of 5 stars

Super efficient service, cartridges delivered on time every time and all need to do is leave the box out for the courier. Great value for money too, 4 cartridges would cost me €100 in my local store

Rated 1 out of 5 stars

Start to finish debacle. Customer service is an AI bot with moronic cliche answers. Concerningly it is difficilt to cancel the service and they have continued to bill me after multiple ema... See more

Rated 5 out of 5 stars

Always give such a personal response to queries, it's great because they have always cared and haven't let the fact that they've grown so much since they started in 2022.

Company replied

Rated 5 out of 5 stars

Runs very smoothly they arrive on time which I appreciate as ime busy No messing old ones picked up new ones delivered very swift anf accurate

Company replied

Rated 5 out of 5 stars

Easy initial order, auto refills when I need them. Compared about the same as store bought fizzy water, minus the plastic bottles, now stainless bottles filled so zero plastics.

Rated 5 out of 5 stars

It’s rare these days to get truly great customer service. Been using co2you for a few years now. Changed to a new type of cylinder and the switchover process couldn’t be easier. Jess quickly mov... See more

Rated 5 out of 5 stars

Great company. Quick at replying to messages. Fast and reliable service. Any problems I may have encountered have been dealt with brilliantly. Quick, helpful and sorted. Thank you.

Rated 1 out of 5 stars

After extending out my subscription as I had a full bottle & a half yet to use via the WhatsApp service, the AI bot transferred me to an agent. The agent sent me an incredibly passive aggressive messa... See more

Company replied

Rated 5 out of 5 stars

Communication and delivery is excellent . The company email before the next delivery and we have the opportunity to reschedule if needed. Very happy with the service and long may it continue. We drink... See more

Rated 1 out of 5 stars

This company took money from my account automatically for cannisters I didn't want. They insist on sending them and made me pay to pause them. Then when I finally cancelled they gave me 5 days to get... See more

Company replied

Rated 5 out of 5 stars

have used this company for nearly 3 years and their customer service has always been excellent. I occasionally have to change my delivery date and they always accommodate me (sometimes at very short... See more

Rated 5 out of 5 stars

The company provided Co2 very efficiently. They have a number a plans, which they will adjust according to your usage. I found dealing with Co2 to You incredibly easy. The staff are friendly and helpf... See more

Rated 5 out of 5 stars

Best value CO2 subscription , always on time, pick up at my door which is perfect for me working from home. I no longer have to walk to the local coop to send back to Sodastream. When I had an i... See more

Rated 4 out of 5 stars

The cylinders arrive in a sturdy box on the day as promised. This is an excellent service as I have not been able to get gas refills for a few years before discovering CO2 YOU. My only issue is the fr... See more

Rated 1 out of 5 stars

I had a surplus cylinder, which I requested CO2 to You collect. But they claimed it was not economic to collect a single cylinder. So I had to take it to my local tip to safely dispose of it.

Rated 5 out of 5 stars

Fast delivery. Convenient that the courier will pick up the refills from your door. I like that you can reschedule delivery. Great service so far

Rated 5 out of 5 stars

Convenient to use.No more waiting until a cylinder is empty before ordering a new one. The 1 hour hand over slot is really helpful.

Rated 5 out of 5 stars

Customer service is top standards always getting straight back to you if there's a problem. Always quick on delivery too.. highly recommend this service.

Company replied

Rated 5 out of 5 stars

Consistently great customer service and delivery. Flexible and happy yo deliver later or earlier depending on your fizz levels. The most cost effective and speedy purveyors of CO2 bottles.

Rated 5 out of 5 stars

This company has EXCELLENT customer service and are so helpful. I highly recommend and have done on several occasions to friends. Also fantastic to not have to use sodastre*m.

Rated 1 out of 5 stars

I have been a customer for several years. I used to be very happy, a lovely text and follow up phone calls to check if I was ready for the next order. But, about 6-9 months ago they changed their syst... See more

Rated 5 out of 5 stars

I’ve been using this service for a few years now and I find it excellent. Responses are always quick and friendly and I love the convenience of the entire service.

Rated 5 out of 5 stars

Extremely pleased with Co2 cylinder replacement buy. So easy to set up scheme,first cylinders delivered quickly and really surprised at very good price. Definitely ticks all the right boxes. Thanks

Company replied

Rated 5 out of 5 stars

Been with Co2you for a long time now. Service is nice and straight forward - delivered straight to your door for a swap over service via dpd and its been easy every time, contact you before the next... See more

Rated 5 out of 5 stars

Good service, really meets my need for sparkling water in a sustainable and affordable way. Normally very efficient and reliable and on the one occasion something went wrong sorted it out with no fuss... See more

Rated 1 out of 5 stars

I was happy with co2you for about 10 months until it came to cancelling, in the end it took 1 message and 4 emails before it was done. Originally I would have considered signing up again but never aga... See more

Rated 5 out of 5 stars

Excellent service and product. I like that I can change my delivery date if I haven't quite used up my cannisters. Excellent customer service.

Rated 5 out of 5 stars

So easy to deal with - super responsive to change requests. An absolute pleasure to have a subscription with Co2you

Company replied

Rated 5 out of 5 stars

I have had to alter scheduled deliveries a couple of times. Co2you's Customer Service staff were very quick and helpful in dealing with my requests.

Rated 2 out of 5 stars

I really wanted to like this company, but the experience has been frustrating and inconsistent. The subscription model sounds simple, but in practice it’s quite inflexible. You’re require... See more

Company replied

Rated 5 out of 5 stars

Co2you are fantastic, i never have to worry about running out of gas cylinders, they always email me when my next delivery will be with the option yo change the date if needed


Company details

Written by the company

CO2 YOU is the UK’s leading provider of sustainable gas refill solutions for sparkling water systems, supporting both businesses and households. Our Gas Cylinder Refill Programme is designed to seamlessly integrate into your operations, offering reliable deliveries and collection of empty cylinders - making sustainability effortless.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

So easy to deal with

So easy to deal with - super responsive to change requests.
An absolute pleasure to have a subscription with Co2you

March 27, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thank you for taking the time to leave us a review! We're so glad you're loving your gas subscription and your changes have been easily accommodated by our team. Enjoy your bubbles 🫧

Rated 5 out of 5 stars

Useful and reliable

Reliable service. I find it very convenient.reasonably priced

April 8, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thanks for the review Maria, we're super happy to hear you're finding the gas subscription so reliable and convenient. Enjoy your bubbles! 🫧

Rated 5 out of 5 stars

Fantastic support from the team

Fantastic support from the team, best prices around and I’ve looked at many, if you have a query or advice they are there for you I would 100% recommend Co2you

April 8, 2026
Unprompted review
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Reply from CO2 YOU

Thanks Sian! This is an epic review, and we're buzzing to hear that you've recommend us to others too. Our customer service team work hard to ensure all customers are supported and provided with all information they require on our products and service so this is really great to hear it's working so well for you. Enjoy your bubbles 🫧

Rated 5 out of 5 stars

Great customer service

Great customer service - always responsive and reliable. Recommend

March 30, 2026
Unprompted review
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Reply from CO2 YOU

Thanks Clare! Great to hear you find our gas subscription service so reliable 🫧

Rated 5 out of 5 stars

Great machine and excellent service.

This company has always been efficient, fast and on the one occasion we had trouble with their website, very helpful.
We’re glad to use them and can recommend them highly.

April 7, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thanks for your review Ian, we're happy to hear it's been such a good experience for you and our team could assist when you needed it too. Hassle-free deliveries is exactly what we strive to deliver! Enjoy your bubbles 🫧

Rated 5 out of 5 stars

Co2 cylinder replacement scheme.

Extremely pleased with Co2 cylinder replacement buy. So easy to set up scheme,first cylinders delivered quickly and really surprised at very good price. Definitely ticks all the right boxes. Thanks

March 25, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thanks for leaving us this review, we're really happy to hear that our service and product are meeting all your expectations (and as such a good price!). Enjoy your bubbles 🫧

Rated 1 out of 5 stars

Awful customer service & hidden fees

After extending out my subscription as I had a full bottle & a half yet to use via the WhatsApp service, the AI bot transferred me to an agent. The agent sent me an incredibly passive aggressive message quoting the date I took out the rental - used monkey emojis to try to make some sort of point that I don’t get what the service is….they went on to tell me I had to pay a additional fee to keep the product o have yet to use for a longer period. It was my first experience ordering so I may have over estimated what I needed. However I cannot believe this is the way in which this company speaks to its customers. It’s so unprofessional. Would not recommend.

April 7, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Hi Dawn,

Thank you for taking the time to leave your feedback — I'm really sorry to hear about your experience and I completely understand your frustration.

We always try to make our terms as clear as possible for every customer, and the kind words we receive in so many of our 5★ reviews tell us we usually get it right — but we don't always, and where we fall short I want to be the first to apologise.

Our CS team love to keep things friendly and conversational, but I'm sorry if the tone of that message missed the mark and caused offence — that would never be the intention.

I hope you're able to find a supplier that suits you better, but the door is always open here. If you'd ever like to give us a second chance, please don't hesitate to reach out to our CS team and quote MARCUS if you do decide to give us another chance someday.

Best wishes,

Marcus
Founder

Rated 5 out of 5 stars

Excellent service

Excellent service: friendly and value for money.

March 6, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thanks Richard, happy to hear we're meeting your expectations and you're happy with our products and service! 🫧

Rated 5 out of 5 stars

Amazing customer service

Great company to deal with...exceptional customer service where the customer is listened to...keep it up...

April 2, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Hi Karin, thanks so much for taking the time to leave this review. We really value our customer service, so it's amazing when customers also have a great experience. We're committed to providing excellent service, and hassle-free subscriptions. Please continue to keep sharing your feedback with our team, and enjoying your bubbles! 🫧

Rated 5 out of 5 stars

Great customer service as always

Great customer service as always. Changing delivery dates made so easy by a helpful team on WhatsApp

April 2, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thanks Paul, we're glad our customer service team are on hand to help manage our deliveries for you. Hassle-free service is what we strive for! Enjoy your bubbles 🫧

Rated 5 out of 5 stars

Great value for money and great staff…

Great value for money and great staff also, Langy was so helpful when i made contact.

April 1, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thanks so much for leaving this review, Langy is a brilliant member of our customer service team and we're pleased to hear she was able to help with your query. Enjoy your bubbles 🫧

Rated 5 out of 5 stars

Customer service and care is top marks

Always give such a personal response to queries, it's great because they have always cared and haven't let the fact that they've grown so much since they started in 2022.

March 31, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Julie, thanks so much for this kind review! We're so pleased you continue to enjoy the CO2 YOU service and support from our customer service team. As you'll have experienced first hand, this is something we're deeply committed. Enjoy your bubbles! 🫧

Rated 5 out of 5 stars

I have been so pleased with the service…

I have been so pleased with the service I get from CO2you.
They are really accommodating and always solve queries quickly, politely and effectively.
I would highly recommend.
It saves a lot of hassle with buying gas canisters

March 31, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thanks for leaving us a review Alice, we're so happy to hear you find the customer service and hassle-free deliveries so convenient! 🫧

Rated 5 out of 5 stars

Bubbles supplied efficiently

Excellent company to deal with. Online system of ordering is very easy and efficient 5*

March 27, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thanks John! We're glad you find our subscription service so easy to use and we're able to provide such an efficient experience for you.

Rated 5 out of 5 stars

This works very well for me

This works very well for me. It is great to see a Company manage the cylinders for re fill and exchange as I would not discard a cylinder
Great job CO2

March 26, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thanks Carmel, we're really committed to our sustainability measures through our circular cylinder economy so it's rewarding to hear that you value this service of ours. Enjoy your bubbles! 🫧

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Seamless swapping of cylinders at a cost effective price.

March 11, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

We're so happy to hear you find our hassle-free subscriptions so easy to use! Enjoy your bubbles 🫧

Rated 5 out of 5 stars

This is how every business should operate

This is how every business, bank, and government office should be run! Communication is excellent, delivery is flawless, and it is all achieved at a very reasonable price. I highly recommend this friendly and efficient service.

March 24, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Wow! If you'd told us 4 years ago that our operations were good enough for businesses... banks... governments to use! We're buzzing. Thanks for such a positive review, our team really appreciate you taking the time to leave this feedback. Enjoy your bubbles, and we'll see you at the next doorstep delivery! 🫧

Rated 5 out of 5 stars

As described

As described. Effective.

March 11, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

We're super happy to hear you find our hassle-free subscriptions so efficient! Thanks for leaving us a review 🫧

Rated 5 out of 5 stars

Excellent communication and customer service…

I’ve used Co2you for sometime and I’ve always found their customer service to be excellent. Any issues are solved really quickly and any changes to your delivery is not a problem. Good value too!
I’ve recommended the company to many of my friends

March 24, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

Thanks so much Eleanor - we're so happy to hear how much you love our service, and have even recommended it to friends! Enjoy your bubbles 🫧

Rated 5 out of 5 stars

Sparkling Service


I started a refill subscription as I had purchased a soda making machine and a CO2 You canister was supplied with the machine. The new machine was faulty and was returned and I rang CO2 You to query if I would be able to change my type of canister when I bought a new machine and was told about the CO2 You Bubbla soda making machine and the discount offered for refill subscriptions. I am now the proud and happy owner of a Bubbla which is fabulous, as is the refill subscription. Thank you

March 16, 2026
Unprompted review
CO2 YOU logo

Reply from CO2 YOU

We're so happy you're part of our Refill Revolution Julie! It's great to hear you've had such a positive experience with our Bubbla and cylinders. Hopefully our doorstep deliveries are making your experience hassle-free too. Enjoy your bubbles 🫧

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