Coastal Transport Moving and Storage  

Coastal Transport Moving - FRAUD AND SCAM
FRAUD FRAUD FRAUD FRAUD! THESE BROKERS ARE SCAM SCAM SCAM. PLEASE KEEP AWAY FROM THEM. THEY TOOK MOVING DESPOIT AMOUNT FROM ME BUT DIDN'T PROVIDE ANY SERVICE AND ALSO THEY ARE NOT RESPONDING TO CALLS AND EMAILS.

PLEASE DON'T YOUR WASTE YOUR MONEY!

THESE BROKERS WANT TO EARN MONEY BY DOING SCAM!

NAMES: ANDREW, KENDRA ARE THE FOLKS WHO CHEATED ME WITH OUT PROVIDING ANY MOVING SERVICE.

Move size: 1 Bedroom Home
Service cost: 1800USD

Stay away from these guys!! I have never posted a bad review and I am doing so now in hopes that I can save others from the total nightmare we went through.
Our sales guy Patrick promised our movers would show up within a 48-hour window, they would present our paper work, show identification, take a full inventory, be waring matching uniforms, line the door ways to prevent damage and shrink wrap all large furniture items.
What showed up, at 9.30 pm on a Saturday night, was two guys in an unmarked truck with no license plate. They were unable to provide a registration or proof or insurance for their vehicle. They did not have any paperwork, were wearing crocks, did not take an inventory and were not prepared to shrink wrap large items
Now 10:15 at night and fatigued by the whole process, we decided to continue with the move if they would allow the police at least confirm their identity and ownership of the truck. As soon as they heard the word Police, they removed the few items they had loaded and drove off.
Though out our 48-hour window, we attempted to call and email Coastal Transport to obtain confirmation of the name of the driver and specifics of who would be handling our move. Those calls and emails were not returned.
On Monday, after renting truck, hiring local loaders and driving 900 miles, I called Coastal Transport to see what happened. After several calls and recanting my story, I was finally told by Alex, the Manager, that they would not be returning our deposit because we refused to let them load the truck. Before you even consider hiring these guys you need to ask yourself if legitimate movers show up at 9.30 at night, with no ID, in an unmarked truck with no license plate?

If I could give worse then a one star they would get it. I want to say that this company is the Fn worst I have ever delt with ever. Do not use this company unless you absolutely want to be pissed off the entire time. From the beginning to the end it was an absolute night mare. The sales guy Richard is a liar, ill say it again the sales guy Richard is a liar. I sent him photos of what needed to be moved and he gave me a cost and even said I could double up what I had and not go over the proposal. When the move day came around a driver showed up and said the cost was going to be more and demanded payment in cash or he would leave. So I was held hostage on this and paid the extra thinking this would be worked out with the move team. Boy was I wrong. No one would return calls, texts not emails once they got the deposit. So frustrating I thought that I must have just been scammed. It even gets worse. When the move people showed up it wasn't even Coastal like Richard claimed, it was a third party company that had rental trucks. I asked them if they where going to have a problem getting the furniture to the location in Idaho by the 7th of June and he said there was no delivery date and I needed to talk to customer service. This is when I now had to try and communicate with an employee Kendra who did not give to darn about what she was doing. In fact after a few conversations she hung up the phone on me and never responded again. I now had no idea when my furniture was going to show up. My wife and I stayed at the vacation house with no furniture waiting and waiting until we got a call from a driver stating they would be there in a week or so. I told them we were leaving in a few days because they were supposed to be there on the 7th but never showed. anyways they showed up on the last day of our move trip and now we will have to go back up to the house next month to arrange everything. I have never spent the time to write a bad review about a company but these guys take the take when it comes to not caring. They lied to just get the business. Trust me spend more to go with a reputable company and save your self the night mare we just went through. I would have used bad language but the review process blocked it.

I would give a "0" rating if possible. We contracted with Coastal Transport for our moving from Boston, MA to Frisco, TX in April. The whole process appeared to be a "Bait & Switch" model, where they give a pretty low price for the move. And once you pay the initial deposit, the sales person mysteriously never picks up our calls anymore. For my move from Boston, I was quoted about $2700,(Bait). These guys are just brokers and will contract another company for the move. (Our move was contracted to Movers and packers relocation specialists). Here comes the switch. The guys came over and obviously started to create a ruckus stating that there are more boxes and additional items and we need to pay extra. They filled up the truck sparsely and write up a new contract that is almost more than double of what we agreed upon. Since we don't have any option, we ended up paying.

Wait, this is only half of the story. We did not receive our stuff on the said date and it took an extra week, (that is understandable as it is a very long-distance move). But they guys who were supposed to deliver created another ruckus stating that the house is on the second floor and we were supposed to pay extra $300(even though it was clearly written in the contract that moving charges include delivery to second floor, which I even verbally confirmed with Alex, before booking). I bargained with them for $200 and they delivered the stuff, which is missing four boxes and one king-size mattress ripped. The delivery guys asked to claim insurance. So I reach out the Claims department from the information they provided and filled out a claim. After thorough review of my claim, the Claims department said they are paying me $137. Mind you, this is for a torn king size mattress (see picture) and four boxes that have electronics and other stuff missing. As I was unhappy with the outcome, I reached out to Coastal Transport (since they were the one's I had my contract with), but they are asking me to reach out to the carrier, who in turn are asking me to reach out to Coastal Transport and I am being tossed around like a rag ball.

Honestly I am so fed up with the whole process, that I intend to file a complaint against Coastal Transport with the Texas DMV.

Don't be fooled! These folks aren't movers. They're brokers. (Look them up on the FMCSA database.) That means your experience with them will only be as good as the company that they team you up with. And the company they used for my move was a nightmare on so many levels. Misleading promises. Non-delivery. Poor communication. Unkept delivery times. Here's the deal. If a good broker uses bad movers, your experience will only be as good as the movers that they use. And in my case, my experience has been horrible. Think hard and long before using Coastal Transport Moving and Storage LLC DOT 3803558. And ask who will be handling your move. Do your homework.