Coasties Collectibles Reviews 

108
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall, pointing out severe problems with how transactions were handled. Consumers noted that orders were frequently canceled without proper notice or explanation, leaving buyers waiting weeks or months to get their money back. Reviewers also highlighted poor communication and unresponsive support teams when attempting to resolve these frustrating payment and refund issues. Some reviewers were happy with their purchases, noting that items eventually arrived securely, well-packaged, and in good condition as advertised. Others mentioned receiving quick responses to inquiries and enjoying a consistently smooth shopping process across multiple successful orders over the past couple of years.

What people talk about most

Order

Customers had negative experiences with order fulfillment, highlighting widespread issues with unfulfilled... See more

Refund

Reviewers highlight negative aspects of refund processes, noting that orders are frequently cancelled without... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply polarized experiences. While many... See more

Response time

Customers consistently note negative experiences with response time, highlighting a total lack of... See more

Cancellation

Clients share negative opinions on cancellation, expressing deep frustration over unexpected order... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order a week ago. Shipping says 3-5 days I’ve had no correspondence. No contact whatsoever and just feels like a scam really

Rated 1 out of 5 stars

Ordered a couple of Riftbound boxes. No communication. No updates. Created 3 tickets. They say they try to get back in 24 hrs. Weeks later, still nothing. I ordered months and months ago.... See more

Rated 1 out of 5 stars

Ordered a one piece 16 booster box. The order was cancelled a week later but was told they could not refund me and that they would sort it out shortly. Ignored all my attempts of contacting them for a... See more

Rated 1 out of 5 stars

SCAM. Their website took payment for an order multiple times, but somehow they did it through bank transfer. After they initially acknowledged the error and promised to sort it, they never did anythin... See more


Company details

  1. Trading Card Store
  2. Collectibles Store
  3. Hobby Store

Written by the company

Discover Coasties Collectibles – your ultimate destination for Pokémon TCG! Shop rare cards, sealed packs, and exclusive collectibles. Fast shipping worldwide. Catch them all today!


Contact info

2.1

Poor

TrustScore 2 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(108)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute scammers

Absolute scammers. Made an order, hour later says cancelled. They had the audacity to say that I cancelled the order, which is a blatant lie.

They also said they were going to refund me but still nothing. They completely ignore my emails and any attempts to make contact with them.

Stay away !!!!

Update: still no response to my emails. What great customer service. Cancel your orders, blame you, then completely ignore you. 👏

September 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Zero communication, seems like a scam

I Placed an order months ago, its a preorder that still isnt released yet. I checked up on my order recently and it said "cancelled". They have not once communicated to me that it had been cancelled. They have NOT issued me a refund as of yet. They have NOT replied to any e-mail I sent them. They have NOT responded to their online chat. They have NOT answered their phone.

I will be contacting my credit card supplier for a refund.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great products at retail price!

Coasties were very good at communicating when they were dispatching the items that I ordered from them. They arrived in a timely manner and were well packaged. No damage to any item and the box is clearly labelled as Fragile. This is my third order with Coasties and I will continue to order from them in future.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Always fair pricing

Always fair pricing. Packaging goes above & beyond what you would expect (some of the best I've seen in the TCG space) and the owner is very engaging. Will buy from here again for sure

May 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Great site!!!

Great shop!

Don’t read the fake reviews! Items came quickly perfectly packaged and at rrp. Always happy to recommend!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Recently purchased Pokemon stock on site

Recently purchased some fresh Pokémon restocked items and was thoroughly impressed with the experience. The packaging was perfectly secured ensuring everything arrived in mint condition, with no damage whatsoever. The tracking was spot-on and updated regularly, so I always knew exactly where my order was. To top it off, the customer service/discord was excellent! Really just a friendly, responsive, and genuinely helpful team at coasties.
Highly recommend and will be purchasing more.

June 18, 2025
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Rated 5 out of 5 stars

Always a pleasure

Always a pleasure dealing with the Coasties team. Excellent communication, pricing and packaging for my purchase of the Paldean Fates tin. It is great to be involved in the fantastic community they are building.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

As someone new to collecting

As someone new to collecting, I couldn't have asked for a better experience than what I’ve had with Coasties Collectibles. Their platform has been incredibly helpful — not just for browsing and buying, but for learning as well. I recently made my first purchase through them, and the process was smooth!

The team is also super friendly there :)

June 26, 2025
Rated 5 out of 5 stars

5th order from Coasties

5th order from Coasties. RRP and next day delivery even held back an order for me to post when i was going to be at home. Amazing customer service & prices.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great TCG shop

Fun, caring and a brand that puts their customers first always. A great bunch of people and great range of product available for rrp!

June 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Review bombing won’t stop this team <3

Really sad to see this small business get review bombed by a racist individual paying people to review :( Coasties are a fantastic team who are incredibly friendly and easy to reach out to when you have issues. I’d recommend them to anyone who is truly interested in collecting pokemon and finding product at a fair, retail price! <3

June 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Remember small and unreadable text *if…

Remember small and unreadable text *if you read it you must do that and that to be eligible* ?
That is still existing in 2025!
Not a friendly customer service. Be aware and I am not recommending this place.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

New but fantastic online TCG shop

Really nice company run just by two people but they've kept their standards really high. Really good communication and everything is packed with a lot of care! Thank you :)

June 26, 2025
Unprompted review

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