Coasties Collectibles Reviews 

108
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall, pointing out severe problems with how transactions were handled. Consumers noted that orders were frequently canceled without proper notice or explanation, leaving buyers waiting weeks or months to get their money back. Reviewers also highlighted poor communication and unresponsive support teams when attempting to resolve these frustrating payment and refund issues. Some reviewers were happy with their purchases, noting that items eventually arrived securely, well-packaged, and in good condition as advertised. Others mentioned receiving quick responses to inquiries and enjoying a consistently smooth shopping process across multiple successful orders over the past couple of years.

What people talk about most

Order

Customers had negative experiences with order fulfillment, highlighting widespread issues with unfulfilled... See more

Refund

Reviewers highlight negative aspects of refund processes, noting that orders are frequently cancelled without... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply polarized experiences. While many... See more

Response time

Customers consistently note negative experiences with response time, highlighting a total lack of... See more

Cancellation

Clients share negative opinions on cancellation, expressing deep frustration over unexpected order... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order a week ago. Shipping says 3-5 days I’ve had no correspondence. No contact whatsoever and just feels like a scam really

Rated 1 out of 5 stars

Ordered a couple of Riftbound boxes. No communication. No updates. Created 3 tickets. They say they try to get back in 24 hrs. Weeks later, still nothing. I ordered months and months ago.... See more

Rated 1 out of 5 stars

Ordered a one piece 16 booster box. The order was cancelled a week later but was told they could not refund me and that they would sort it out shortly. Ignored all my attempts of contacting them for a... See more

Rated 1 out of 5 stars

SCAM. Their website took payment for an order multiple times, but somehow they did it through bank transfer. After they initially acknowledged the error and promised to sort it, they never did anythin... See more


Company details

  1. Trading Card Store
  2. Collectibles Store
  3. Hobby Store

Written by the company

Discover Coasties Collectibles – your ultimate destination for Pokémon TCG! Shop rare cards, sealed packs, and exclusive collectibles. Fast shipping worldwide. Catch them all today!


Contact info

2.1

Poor

TrustScore 2 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(108)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fantastic TCG shop

Truly great place to buy anything tcg, Always got to show support for shops that don't take advantage of the current state of the hobby like certain other much bigger shops.

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

Weird raffles and customer service

Won a raffle was contacted saying my order was getting ready to be shipped. No further messages other than this. Emailed at a later date asking about this status of my order a was told 'It looks like you were selected as a winner for the 151 Raffle! However, we didn’t receive a response or payment within the 48-hour window provided, so your spot was rerolled in accordance with our policy.'. Message doesn't come off as very professional and raffle system is confusing.

June 13, 2025
Unprompted review
Coasties Collectibles logo

Reply from Coasties Collectibles

Hi Roberto!
Thanks for your feedback — we’re sorry to hear you found the process confusing.

Just to clarify, all raffle details (including the 48-hour payment window and what happens if we don’t hear back) are clearly listed in the raffle channel, which participants agree to check before entering. We also remind everyone to read the rules whenever a raffle goes live, and we included the time window again in the announcement when the winners were posted.

We totally understand how it can be disappointing to miss out, but our goal is always to keep the process fair and transparent for everyone. That said, we’ll take your comments onboard and look at ways to make things even clearer going forward.

Appreciate your support and hope to see you in future raffles!
— The Coasties Team

Rated 5 out of 5 stars

I found Coasties through twitter and I…

I found Coasties through twitter and I am so glad I did! Their website is super easy to navigate, the stock is always amazingly priced and the coasties community is great!

They provide tracking and some of the best packaging i’ve had! Super quick delivery too

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Always a great experience with Coastie

Always a great experience with Coastie, competitive pricing, quality and secure postage and has a fair approach to ensuring people have an opportunity to get in demand items. 10/10, would trust this man to take my nana to bingo.

June 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Fantastic team, great communication throughout, they shipped the item fast and the packaging was solid, cheers guys!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Super reliable

Super reliable, quick delivery - really can’t fault the team:)
Very pleased with service & a big fan of the raffle system!
Thanks guys

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Independent online store with great customer service

With all the hype and excitement recently affecting the Pokémon TCG, Coasties Collectibles have initiated a raffle system, winning the opportunity to purchase new sealed products at retail price. To my surprise, I was an unexpected winner! I think the system worked really well and I'm glad to have had this opportunity. Jordan's emails were clear and polite. The product arrived extremely well packaged with packing peanuts and fragile tape. I look forward to shopping again soon!

April 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolute Gem

Ordered 5 Pokemon booster packs, came super quick and were packaged amazingly, wrapped in bubble wrap with packing peanuts & then in a box, couldn’t have asked for better service to be honest, definitely will be returning and using them for all my orders! Also love the raffle system they have been using to make sure hyped products are fairly distributed! Thanks so much guys 🙏🏻

April 9, 2025
Unprompted review
Coasties Collectibles logo

Reply from Coasties Collectibles

Thank you so much for the wonderful feedback! We're so happy to hear you were pleased with the packaging and fast shipping. We take great care in ensuring your orders arrive safely and appreciate you noticing the effort! It's great to know you’re enjoying the raffle system too—we want to make sure everyone gets a fair chance at those hyped products. Looking forward to serving you again soon, and thanks again for your support!

Rated 5 out of 5 stars

Great!

Great communication, fast shipping and amazing items, thank you ! 1000% will be buying again!

March 28, 2025
Unprompted review
Coasties Collectibles logo

Reply from Coasties Collectibles

Thank you so much for the fantastic feedback! We're thrilled to hear you're happy with the communication, fast shipping, and items. We truly appreciate your support and can't wait to serve you again soon!

Rated 5 out of 5 stars

My new trustable local game shop

New Pokémon tcg shop that is keeping MSRP prices. Different products and restock every week. I have bought twice and I will do again. You can ask them about new products drops or any question, they have always replied to me.

February 17, 2025
Unprompted review
Coasties Collectibles logo

Reply from Coasties Collectibles

Thank you so much for the awesome review! We're thrilled to hear that you've had great experiences with us and appreciate your support. We always strive to keep things fresh with new products and restocks, and it means a lot that you’ve enjoyed our service. Looking forward to serving you again soon!

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Rated 5 out of 5 stars

Great communication

Great communication. Quick postage & delivery. Hassle free.

February 13, 2025
Unprompted review
Coasties Collectibles logo

Reply from Coasties Collectibles

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our communication and speedy delivery. We appreciate your support and look forward to serving you again soon!

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