COAX Copenhagen Reviews 

783
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful and discreet packaging, and surprisingly fast delivery times even for international orders. Shoppers also deeply appreciate the remarkably helpful sizing guides and the overall smooth, pleasant online shopping journey from start to finish. Some people were dissatisfied with shipping times, noting that overseas deliveries occasionally took longer than expected or faced courier delays. A few consumers also encountered occasional sizing inconsistencies across different items or noticed that certain materials appeared more sheer than anticipated. Additionally, a small number of buyers mentioned difficulties with tracking updates or receiving prompt assistance when handling logistical issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items are well made, feel soft and... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made garments, soft and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt and fast shipping times... See more

Order

People report ambiguous experiences with order, as many reviewers highlight smooth transactions, fast... See more

Service

Consumers find service to be positive, highlighting fast processing, responsive support, and an overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful, unique pieces that are well made with quality materials. Feel and look very high end. I am smaller in size and always have issues finding things that fit properly…this was not an issue! I... See more

Company replied

Rated 5 out of 5 stars

Returning customer here. Everything worked extremely smoothly as always, from ordering to delivery. We also really appreciate the extra gift wrapping. The article is exactly as described and the size... See more

Company replied

Rated 5 out of 5 stars

Very nice shopping experience and the item arrived very nicely packaged. It took a bit longer during shipping due to the international shipment, but still got here fine

Rated 5 out of 5 stars

My first purchase and UPS made a complete mess of my delivery, after two days of trying to locate my delivery I was told by UPS to refer to COAX Copenhagen. I emailed thier customer service team and... See more


Company details

  1. Lingerie Store

World wide delivery

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

783 reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(783)

248 reviews in the last 12 months

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Rated 2 out of 5 stars

hygien is not oke

It appears to have been worn by someone else, as there is an unpleasant odor on the pearls.

For hygiene reasons, I would strongly recommend packaging such items and the pearl in plastic cover in the future.

June 8, 2026
COAX Copenhagen logo

Reply from COAX Copenhagen

Dear Josine,

Thank you for your feedback.

We are sorry to hear that you were disappointed with your experience.

We take hygiene very seriously, and all intimate items are carefully inspected before being shipped. We have sold this style for many years and have not previously received similar feedback.

While we cannot explain the odor you experienced, we appreciate you bringing it to our attention and will review the matter with our supplier. We also value your suggestion regarding additional protective packaging for the pearl strand.

Thank you for taking the time to share your experience.

Kind regards,
COAX Copenhagen

Rated 3 out of 5 stars

Order fulfillment (time to delivery)…

Order fulfillment (time to delivery) was good and beat expectations by a day. Well done on that point. 3 star rating more based on product description. Pictures did not really match the actual product. The pictures seemed to show a nude/opaque material. The actual product is see through (very sheer). Will have to be more mindful if I were to purchase from the site again.

June 4, 2026
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Reply from COAX Copenhagen

Thank you for your feedback, Martin. We’re happy to hear that your order arrived even faster than expected. 😊

We’re sorry that the product was more sheer than you anticipated. The nude material of this particular style is described as sheer on the product page, and we always do our best to show our lingerie as accurately as possible in our product photography.

With very sheer lingerie, however, there can naturally be a difference between how transparent the material appears in photographs and how it looks when worn in person. We also aim to keep our imagery sensual without making intimate areas overly explicit - leaving just a little to the imagination. 😉

We appreciate your feedback and will certainly keep it in mind when reviewing our product descriptions and imagery.

All the best,
COAX Copenhagen

Rated 5 out of 5 stars

European brand- very good quality and reasonable prices

I was looking for a European brand that offers good quality at a reasonable price. After comparing your products with Victoria’s Secret and Ann Summers, I found your lingerie to be just as beautiful and well-made.

One thing I would love to see is more diversity in the models featured on the website. It would be great to include both slimmer and curvier body types, as well as women with smaller busts, so customers can better relate to the fit and style.
I ordered a size M ( my chest is super flat) which is my usual size, and both items fit perfectly. I also ordered a product from Ann Summers at the same time and had to return it because it was too large in the chest, despite fitting well on the hips.
Overall, I’m very happy with my purchase. My husband loves the items, but most importantly, I love them too! I would definitely recommend your products. The sizing seems true to European standards, so I’d suggest sticking with your usual clothing size.

June 1, 2026
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Reply from COAX Copenhagen

Thank you so much, Bea, for such a thoughtful and detailed review! 💕
We’re delighted to hear that you love the quality, fit, and design of your COAX pieces - and being compared so positively with other brands is a wonderful compliment.

We also really appreciate your feedback regarding greater diversity in our models. It’s valuable feedback and something we’ll absolutely keep in mind as we continue developing our imagery and future shoots.

Most importantly, we love hearing that both you and your husband are happy with your new lingerie 😉

Thank you for recommending COAX Copenhagen and for taking the time to share such a detailed experience with others.

We hope to welcome you back soon 💕

All the best,
COAX Copenhagen

Rated 5 out of 5 stars

Love all of it

The packaging was perfect and created a stunning display, I almost didn’t want to open it. The quality of the clothing is amazing. Every item feels soft and durable. The instructions on cleaning are super simple. My husband loved each piece too. Will buy from here again.

June 2, 2026
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Reply from COAX Copenhagen

Thank you so much, Whitney 💕
We absolutely love hearing this. We put a lot of care into everything from the products themselves to the way your order arrives, so it’s wonderful to hear that the whole experience felt special.

And we’re especially happy to hear that your husband loved every piece too 😉

Thank you for choosing COAX Copenhagen - we can’t wait to welcome you back! ✨

Rated 4 out of 5 stars

Took a little longer to get here but…

Took a little longer to get here but worth the wait! Packaging was pristine (and totes adorbs)! Looks great, feels great with only one small issue and that is they're a bit small for a bigger girl. Not unmanageable, just that the material doesn't have much give so XL (stateside anywho) is right at the line. Other than that, first buy, best buy and looking forward to filling up my dresses woth more.

Thank you, Coax!!! ❤️

May 18, 2026
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Reply from COAX Copenhagen

Thank you so much, Cassandra! 💕
We’re so happy to hear your first COAX order was worth the wait - and that you loved the packaging and how everything looks and feels!

We also really appreciate your feedback on the fit and sizing. As different styles can fit a little differently, feedback like this is always valuable to us.

“First buy, best buy” - we love that! 😉 Thank you for choosing COAX Copenhagen, and we can’t wait to help you add a few more pieces to your collection ✨

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