Tasty sauce which made my chicken fried rice come to life .i had an issue with delivery because of a wrong postcode but Al the owner sorted the issue out as soon as I asked so I’m grateful for that .... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Swift delivery, very helpful via email, excellent quick response, yet to try, oil for skin very good.
Company replied
OK -- ORGANIC COCONUT OIL -- 4LITRES --- Really good product and brilliant value for money -- 4 LITRES is a good economic quantity as we use the oil for so many aspects of life !!! Also very s... See more
I bought a small 35ml jar of organic coconut oil from Ocado, but it looked like it had a quality issue so I contacted Coconut Merchant directly using their online form. They replied within two days by... See more
Company details
Information provided by various external sources
Hi! We're Coconut Merchant. We proudly produce the UK’s widest range of award-winning and ethically sourced coconut products. An on-shelf farmers’ market, we work directly with farmers across the world to source and develop only the highest quality products for our ever-growing range. Whether you're looking for coconut essentials like our cold-pressed organic coconut oil or innovations like our Great Taste top 50 awarded organic coconut jam, we've got it covered.
Contact info
Unit 4, Mitcham Industrial Estate, Streatham Road, Mitcham, CR4 2AP, Surrey
- 02037726540
- info@coconut-merchant.com
- coconut-merchant.com
4.6
Excellent
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Great products ,very helpful
Great products ,very helpful , delivery fast ,very good quality products.price very reasonable. Will use again.
April 13, 2023
Great customer service from Al and…
Great customer service from Al and swift delivery of my favourite coconut flakes which I add to breakfast, dinners and dessert.⭐️⭐️⭐️⭐️⭐️
April 13, 2023
Advertisement
Auto renewal
Auto renewal was delivered with prior advice at a convenient time in suitable packaging. Some carton caps still separate from the carton on opening which is annoying.
March 26, 2023
Fabulous products
Fabulous products, arrived well-packaged and on time. Thank you so much!
March 23, 2023
Great quality product with quick…
Great quality product with quick turnaround and excellent service.
February 13, 2023
Customer service was amazing
Customer service was amazing. I had a problem with my first order of coconut oil and it was replaced straight away. This is a company that really takes pride in the quality of their products. I will definitely be shopping with them again.
February 23, 2023
Advertisement
Excellent customer service
Excellent customer service. Delay in an item due to being out of stock and good communication throughout.
February 9, 2023
Speedy delivery great products
February 9, 2023
Advertisement
Love the products and great delivery
Love the products and great delivery. Packed very carefully.
January 31, 2023
Deliciously tasting products
I’ve been ordering from the Coconut Merchant for years and have never been disappointed. All products are organic and delicious, my family can’t live without them. Even my crumpets love their coconut butter and so do I.
January 24, 2023
Advertisement
Always good product and service
Always good product and service. Last delivery went wrong but no fault of yours. However you dealt with my complaint quickly and generously and I will shop with you again
January 16, 2023
I emailed and live chatted you about my…
I emailed and live chatted you about my order but no reply to either. It was only a small issue but it’s just the principle.
January 12, 2023
Reply from Coconut Merchant
Hi Sarah, I'm sorry we missed your messages. Please feel free to email us at: al@coconut-merchant.com. I'm eager to assist you :)
I made changes to my order at the last…
I made changes to my order at the last minute and they dealt with it very quickly and kept me informed
January 7, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.