Coconut and Cotton Reviews 20

TrustScore 4.5 out of 5

4.6

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Company details

  1. Health and Beauty Shop
  2. Bathroom Supply Store
  3. Home Goods Store

Written by the company

An eco friendly online store selling plastic free alternatives to every day essentials, zero waste and ethical gifts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

A must visit shop in Shaftesbury

A must visit shop in Shaftesbury
This great independent shop has so many products for every shopper... everyday items like toothbrushes and soap but also brilliant gift items
As a Dad I would be uber chuffed to get some of the teas, table-wares, earth friendly water bottles and cups etc.. a birthday, Xmas or Father's Day pressie that also benefits the planet :)

June 15, 2023
Unprompted review
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Rated 5 out of 5 stars

a superb selection of top value ethical products

Not only a superb selection of ethical, earth friendly products but.....
1. eye opening to products I had been buying that were not
2. super friendly and knowledgeable staff
3. THIS SHOP SMELLS GREAT
4. These GOOD things are really good value
I encourage everyone to visit because this is the only viable future we need to start choosing. Well Done Coconut and Cotton for leading the way

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

The best planet friendly store there is

I’ve been shopping with Lucy at Coconut & Cotton since day 1. I can’t rave positively about this store enough. Lucy knows her stuff! She does all her research & only stocks the best of the best for earth friendly, plastic free products, even down to where they’re made and where they’re shipped from! The products are all high quality and I just love trying new things from there! My overall favourite products are the French soaps. I trust her wholeheartedly to only stock the best and have been lucky enough to drive there twice now and see the beautiful shop in person. I just love how with every online order there’s a personalised note and it all comes in a recyclable/recycled/reused box! I highly recommend shopping here!

April 22, 2022
Unprompted review
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Reply from Coconut and Cotton

We are so grateful for amazing people like you Amber! Thank you so much, Lucy :-)

Rated 5 out of 5 stars

Love love LOVE

Love, love, LOVE the bottles with the straw - makes it super easy to drink water from (I often forget or have an issue with being hydrated) this makes it super easy for me! Also love the teas, and beauty products, and the shop, and the lovely Lucy! Cheers!

March 21, 2022
Unprompted review
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Reply from Coconut and Cotton

Thank you so much Gabriele! The bottles definitely make a huge difference in keeping hydrated! All the best, Lucy :-)

Rated 5 out of 5 stars

So lucky to have such a fab store to…

So lucky to have such a fab store to shop for so many great sustainable products priced very fairly and inclusively. The shop always smells amazing ! I love supporting such a sweet business with the best ethos and such friendly lovely people :)

March 18, 2022
Unprompted review
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Reply from Coconut and Cotton

Thank you so much for your lovely review we really appreciate it :-) Many people agree with you on the amazing smell of our shop!

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Rated 5 out of 5 stars

My loose tea stop!

Have been using this shop since the beginning. It’s my stop for my loose tea! Which reminds me, must stock up soon!

January 28, 2022
Unprompted review
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Reply from Coconut and Cotton

Thank you so much for your review! We're glad you like our teas, Lucy :-)

Rated 5 out of 5 stars

Coconut and Cotton always deliver..

Coconut and Cotton always deliver... quite literally! You can buy safe in the knowledge that products are genuinely and thoroughly researched, not a sniff of greenwashing here! Thanks Lucy!

January 19, 2022
Unprompted review
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Reply from Coconut and Cotton

Thank you so much for your review!

Rated 5 out of 5 stars

My go to shop for reusable goods

My go to shop for reusable goods, I always make time to pop in when I visit home. Everything I've bought here has been high quality, and my recent online order arrived quickly and with a complimentary face mask which was nice :-) Always happy to support a small and sustainable business .

January 14, 2022
Unprompted review
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Reply from Coconut and Cotton

Thank you so much for taking the time to review us! We love that you are also able to visit us in person :-) All the best,
Lucy

Rated 5 out of 5 stars

Practical things and great gifts too

I went to C and C online to buy some kitchen soap and found several other lovely items too, which I got as presents for Christmas. Everything was high quality and packaged well and completely eco friendly. It also arrived very quickly which was brilliant so near to Xmas. I bought a face mask which I really love, it is so soft and comfortable, reassuringly layered but still light. C and C also sent a complimentary carob bar which tasted amazing (thanks!).

January 13, 2022
Unprompted review
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Reply from Coconut and Cotton

Thank you so much for your lovely review we really appreciate it! I'm glad you enjoyed the products and the free sample :-) Lucy

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Rated 5 out of 5 stars

I thoroughly recommend Coconut and Cotton

I thoroughly recommend Coconut and Cotton, Lucy and her team.
It's one of the most interesting shops around, has a big range of all sorts of useful, functional and beautiful goods that are carefully made and ethically sound.
A great shopping experience-they are always helpful in the shop, in my experience.
We are lucky to have them in our town.

January 11, 2022
Unprompted review
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Reply from Coconut and Cotton

Thank you so much for taking the time to wrtie a lovely review! See you again soon! Lucy :-)

Rated 5 out of 5 stars

100% Recommend

I am a regular cause it is just a fantastic shop with wonderful stuff and fair prices. Thanks so much

January 11, 2022
Unprompted review
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Reply from Coconut and Cotton

Thank you so much for your lovely review! We're very happy to have customers like you! :-)

Rated 5 out of 5 stars

Excellent service and products

This is my second online order and it also arrived very promptly and sustainably packaged. Very pleased! I love the range of items which includes some things I have not seen elsewhere. Hoping to visit the shop one day as I don't live too far away. Thank you Coconut & Cotton!

December 3, 2021
Unprompted review
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Reply from Coconut and Cotton

Thank you so much for taking the time to write us a review! We really hope you can visit some day too! Lucy :-)

Rated 5 out of 5 stars

Great stock of items

I always use Coconut and Cotton and it has certainly encouraged me to be as plastic free as I can, by making it so easy with a good household and personal range

August 20, 2021
Unprompted review
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Reply from Coconut and Cotton

Thank you so much!

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Rated 5 out of 5 stars

Lovely shop

Excellent, friendly and helpful service; lovely and well researched products for ethical shopping. I love visiting this shop in person and have also received very prompt service on online orders.

August 12, 2021
Unprompted review
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Reply from Coconut and Cotton

Hey Sally, thank you so much for your lovely review! It’s so great that you have both visited and supported us online we are so grateful! Many thanks, Lucy and the coconut team x

Rated 5 out of 5 stars

one of my favourite shops!

I have shopped here many times, both online and in store. The online experience is wonderful, they stay very true to using little waste and no plastic when shipping out the products! The shop itself has a lovely atmosphere and very friendly staff who are happy to help with questions about the products. I feel like you can trust all of their advice because they have tried all the products themselves.

July 6, 2021
Unprompted review
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Reply from Coconut and Cotton

Hi Bella, thank you so much for this lovely review! We work hard to ensure the quality and ethics of our products and are glad to hear this comes through! Best wishes, Lucy :-)

Rated 5 out of 5 stars

I had forgotten that it was my niece's…

I had forgotten that it was my niece's 30th birthday the next day. I ordered a gift certificate late afternoon online from Coconut and Cotton, for next day delivery. And sure enough it arrived promptly the next day in time for my niece's birthday! My niece was delighted at her surprise gift that arrived in the post! I'm so grateful the gift certificate was posted at such short notice, Thankyou

January 30, 2021
Unprompted review
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Reply from Coconut and Cotton

Thank you so much for your review Hayat we really appreciate you taking the time to share your experience. Best wishes, Lucy :-)

Rated 5 out of 5 stars

Beautiful, thoughtful plastic-free products

Absolutely love the wonderful household items and gifts on their website. They’re always highest quality, delivered quickly and have wonderful personal touches.

January 30, 2021
Unprompted review
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Reply from Coconut and Cotton

Hi Vicky, thank you so much for sharing your experience! We are glad you love the range we have! Best wishes, Lucy :-)

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Rated 5 out of 5 stars

Amazing range of products and quick…

Amazing range of products and quick delivery with every item carefully wrapped and packed (all plastic free of course!). I won’t buy skincare from anywhere else now. Owner Lucy is so knowledgeable on all the products she stocks as well- great customer service

January 30, 2021
Unprompted review
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Reply from Coconut and Cotton

Hi Emily, thank you so much for your lovely review. We really appreciate you taking the time to write about your experience and are so glad you love our skincare range! Best wishes, Lucy :-)

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