codexpress.com.au Reviews 132

TrustScore 1 out of 5

1.1

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing frequent issues such as undelivered packages, missing packages, and packages left in insecure or incorrect locations. Reviewers also found the customer service to be unhelpful and difficult to contact, with many reporting an inability to reach anyone for assistance with their missing or mishandled orders. Furthermore, consumers reported problems with the products themselves, often arriving damaged or incomplete. The overall service was consistently described as poor, with many people experiencing delays and a lack of communication regarding their deliveries.

What people talk about most

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many reviewers report issues such as... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report an inability to reach... See more

Product

Reviewers express significant dissatisfaction with product delivery, often citing missing or undelivered... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues with orders from Amazon not... See more

Service

Clients share negative opinions on service, consistently describing it as terrible and unprofessional. Many... See more

Based on these reviews

Rated 1 out of 5 stars

Hearing the sound of our package with glass in it being dropped from height is quite disturbing. The Courier is more interested in talking on his phone than doing his job. Pathetic experience. Amaz... See more

Rated 1 out of 5 stars

I have purchased several items over several weeks from Amazon that have been sent by Codexpress. Every single one of them has not been delivered. They have notified Amazon they are unable to d... See more

Rated 1 out of 5 stars

Yet again this company has failed to deliver my packages. No other courier company that I deal with have any problems, they get it right first time, every time and I get updates every step of the way... See more

Rated 1 out of 5 stars

I would leave ZERO stars if I could! I ordered a book from Amazon. Delivery person made no attempt to deliver to the actual delivery address. Instead, they left my package on the ground by the mailbox... See more


1.1

Bad

TrustScore 1 out of 5

132 reviews

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Rated 1 out of 5 stars

Parcel didn't arrive

Parcel didn't arrive. Tracked delivery and my parcel was listed as delivered. Trying to find a phone number or even an email address to try to contact codexpress, but cannot find any way to do so.

March 2, 2022
Unprompted review
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Rated 1 out of 5 stars

Not delivered

Not delivered, cannot find package, no answer when I rang several times

December 30, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. Never attempted delivering, and I got an update that the parcel is been delivered. I contacted the customer care service, they didn’t really have a solution but sent me a photo of the item left at foyer. Luckily I could identify it’s the nearby building foyer, and got the parcel.

September 8, 2021
Unprompted review
Rated 1 out of 5 stars

Apparently attempted delivery

Apparently attempted delivery, but despite being home in lockdown sitting metres from the door and window where the delivery would have been made I heard and saw nothing. I then checked security camera footage and not a single person or van was picked up on my cameras. Clearly incompetant liars just to get amazon business. I really wish Amazon would stop using bad couriers, or at least give us a choice to choose, I'm happy with auspost 99% of the time.

August 22, 2021
Unprompted review
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Rated 1 out of 5 stars

Package not delivered

Just like the previous reviews. My Amazon order says it has been delivered at 8:03 am, but there is no package. I have been home and awake. There are no contact details online codexpress.com.au

August 6, 2021
Unprompted review
Rated 1 out of 5 stars

Two nightmare Amazon orders:

1st delivery arrived 8 hours after "confirmation", torn open and missing an item.

2nd delivery Onboard for delivery @8am Saturday morning, then nothing (driver goes home for the weekend?). Notifed by generic Amazon email 10 hours later that it may take 1-2 days to reach me. I'm 15 minutes drive from the depot.

Call centre not even open weekends!!! Fantastic service in the Australian Capital (for the 1970's)....

July 17, 2021
Unprompted review
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Rated 1 out of 5 stars

Hopeless service. Stay away

Hopeless service.. i cannot give any negative number so had to give 1 star.

This courier company is affiliated with Amazon and it give a bad impression to Amazon. The delivery person did not turn up at all and cancelled my delivery saying customer refused to collect.

Why does amazon tie up with codeexpress???

June 23, 2021
Unprompted review

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