The Coffee Bean & Tea Leaf Reviews 59

Mid Valley - I wanted to order a birthday cake (Straits) for Saturday , 1/7 but it being a public holiday (29/6) and the bakery was closed, Nadhiyah (not sure how to spell her name), the Asst Manager told me she would contact me the next day to update if my order was possible. Based on my past experiences with other cafes, I would have to call them to check my order but Nadhiyah, true to her word, contacted me to confirm my order. When I went to collect the cake, the place was buzzing with customers, but still she was very polite and efficiently passed me the cake. Two days later, I went for a drink and she recognized me and asked how the cake was. It was truly a delight to see how her PR skills were so genuinely displayed. I would appreciate the management forward my comments to her and at the same time, give her a word of praise. Hard working and courteous staff deserved to be complimented especially by their employers. Thank you.

Always been a fan of their strong coffee that makes me stay awake and focus more on my study. The place was well lit amd perfect for meetings and group sessions. The service was great too and their staff were very approcheable. All in all, it was a great experience. So, if you are looking for a place to relax or hangout with your friends CBTL is the best place to be.

Dania , and everyone that works in the morning always go above and beyond. My experience is always great. Im very thankful for the customer service that they give and just down to earth so sweet. Im always happy to come into coffee bean. Thank you :))

Harry Reid Airport LV, NV
The coffee was alright, the service was really poor. The lady ringing me up literally didn’t even look at me while taking my order and acted as if I was interrupting her conversation with her co-worker. I paid over 7 dollars for the coffee! Lol. I do know all about another coworkers new girlfriend and how the person taking my order thinks she’s really ugly. So if you’re out there “J”, sorry about that all my best on your new relationship.

I visited the cbtl outlet in Amritsar which is near Golden temple.
I was extremely happy and delighted to see the service and quality of the restaurant.
Special mention to Nisha who made a fabulous customised coffee for me and my wife.
Keep it up Nisha.
Your coffee was even better than Delhi

Sameer
New Delhi

The employees were to busy talking to each other to get my order right. I was the only one there so it wasn't crowded. I ordered chai tea it tasted like sweet milk. I was in too bug of a hurry or I would have went back. It is a store inside of Kaiser

Dead insects in the food - the waiter did not care, and seemed angry when I told her. I didn’t get apologies or discount, but had to pay the full amount.
The food was not served at the same time, so the food was getting cold, while waiting at the rest.
The food was crazy expensive, and really low quality.

Just your average café, offered products are not that unique compared to other coffee shops

Coffee tasted burnt, customer service was horrible, talked to me like I was dumb, complained about having to toast my bagel, couldn’t make hot coffee flavors iced and were mad when I asked. They either need better training or new employees. Take the short walk to Starbucks. 100% do not recommend.

The customer service is HORRIBLE at COFFEE BEAN, not friendly, don't acknowledge customers, they definitely could use some training on customer service, and of few of them are rude especially ALEX, I enjoy the product but can't say the same for CUSTOMER SERVICE !!!!!!!

The customer service does not answer they’ve had the outgoing message due to Covid they’re not answering their calls yet Starbucks is answering their calls all along you sign up for their program yet you don’t get points when you go into the restaurant they say the computers work half the time customer service doesn’t send you an email response back very poor way of doing business they shouldn’t have incentives when they don’t honor them

I added 10.00 it’s not showing up I was charged on my cc

Its been a week since I've informed Coffee Bean about their filty dirty bathrooms on La Palma n Walker, n still no response u would think they would be concern especially knowing about Covid

I'm a Coffee Bean loyal customer in the Middle East now for so many years, when they've changed the owner the menu became more poor,very limited items,plus there's NOT any vegan food items too!
Never ever they're giving any complimentary to loyal customers,not even on International Coffee Day on the 1st of October.They're not having any point system cards as well anymore,as mentioned,since another owner(local owner unfortunately) took over,everything became more poor,crappy.The owner obviously doesn't have any knowledge about people's food allergies/intolerances for not having any vegan food items.

My family and I have several Coffee Bean gift cards. Two of my family members wanted to give their money to me because they know I (used to) like Coffee Bean. I emailed customer service to see if they could be combined into one card. Instead of honoring that request, they said that I had improperly accessed other people's (my family's) accounts. They shut down those accounts and zeroed out the gift card balances. They would not return the money even after all the cardholders asked for the money back. They confiscated about $59 of gift card money from us.

California law states that the value on a gift card belongs to the beneficiary, not to the issuer, so I don't see why they think they can confiscate the gift card funds, but it's just me against them. After weeks of emails with customer service, they will only return the money if we provide receipts for the gift cards, which we don't have because most of the cards were gifts.

I strongly advise avoiding Coffee Bean--but especially their gift cards. I hope you consider my experience--where Coffee Bean steals our money and demands a receipt to use our gift cards--before buying a Coffee Bean gift card or giving them any of your business.

I have always been so happy with my experience is at this coffee bean & tea leaf. The vanilla frappuccino and coffee cake are all great!

Fraud. I could not redeem the gift card online that I received for my birthday. There is no one to answer the phones and no one replies to support requests. They have literally stolen the money of myself and family member who bought the gift card. It has all the hallmarks of a scam. This company is a fraud. Steer clear.

Way better experience than other coffee shop. Just add more variety on the food part(cakes,bisquits) to make it a go-to shop on any crave time. Also, they should have more outlets available on other places. Great job in total. Keep it up! :)

This review is for coffeebean.com web store. I purchased around 7 pounds of whole coffee bean from the webstore over thanksgiving, including the expensive Jamaica blue mountain which costs 25 dollars for a half pound(I wrote a review on the JBM on Coffebean.com but was blocked by the company and never posted). I received the beans around December 7th. I drink coffee like water and I don't really pay much attention on how it tastes unless it tastes super bad. After drinking these beans for a couple of days, I felt strange that my coffee tasted plain and watery. I use a super automatic machine so it could not be a brewing problem. I also realized my kitchen no longer has that "coffee aroma" when I brew, and I am surprised how good my lobby smelled downstairs when I walk past that coffee vending machine even with my mask on. Then I realized all the beans I received are roasted between April and June, therefore the freshest Beans I got was Roasted almost half a year ago! I understand due to the sale I shouldn't be asking for the beans to be roasted someday, but half a year go??? This is not acceptable, especially I am ordering directly from the company website, not purchasing from a supermarket or amazon where they might have beans sitting on the shelves for a while. I could only wonder does "The Coffee Bean & Tea Leaf" roast their own beans on a regular basis or does the company just purchase their inventory twice a year. Will Never Purchase from them again.

Absolute WORST -- W O R S T -- online retail vendor we have EVER dealt with. The website is a joke. Oftentimes the available inventory is "sold out". There is ZERO customer service. No phone #. Only email, & who knows how long you will wait for that response. They discontinued the "chat" option because it was so poorly handled that even they just gave up on it. Great capsule product, but we gave up for no other reason that HORRENDOUS customer service "trying" to be an online customer.