The Coffee Bean & Tea Leaf Reviews 59

I'm not surprised at all that they're closing many of their stores permanently, not only due to their being bought out by Jollibee Foods, but they've been grossly mismanaged for years, allowing homeless persons to bath in their restrooms and never implementing any safeguards for paying customers. Their coffee is far superior than Starbucks and it's a sad shame they've fallen by the wayside because of glaringly inept management running the business into the ground.

They definitely have way better coffee than the other brand. Iced Americano is my daily necessity and they can provide me the strongest coffee for a commercial coffee shop. I do not need to add extra shots of espresso because every drop of their coffee is excellent. For me, their regular coffee is equal to the other brand's Americano plus two additional shots of espresso. It keeps me awake and sane the whole day so it makes me come back to them as often as possible.

A more relax, earth tone environment compare to Starbucks (dark and crowded like 16 century bar) with less "meeting" or "group discussion" people around you. more sitting area with more (social) distance without seeing each other's screen.

Good beverage, of course, especially on their double shot espresso and their smoothie (two that I enjoy)

My friend and I patronised CBTL (Tampines 1) today in the morning. We hopped on the weekdays breakfast deal (2 sets for $10) and experienced few moments of confusion with the staff who attended to us. In this breakfast deal, we simply requested for an iced version of our lattes (originally hot). Based on how they were toggling the POS, we believe they are new to their roles and the cashier needed help to find the right option to press on the POS. However, after a few attempts, we witnessed that her colleague explicitly exclaimed “i don’t know this s*** man”. We understand the situation given that it may be their first few shifts at the job and that they are still getting used to the fast paced bartending environment. However, we feel that they could have handled their roles more
professionally especially when CBTL is a favourite hangout place for many. Nevertheless, we ended up being overcharged because the cashier accidentally misunderstood our request for iced lattes (for 2 different beverage types all together) and after much deliberation, we enquired about it. Eventually, it was addressed and we were refunded. However, we were also displeased with the waiting time for our breakfast sets as customers who came after us and who also ordered the same item deal, got it first before us. However, we were pleased with the supervisor i/c for that shift who kindly presented us with a sliced chocolate mousse cake for his end of the service recovery. Thank you and we hope for a smoother purchasing process from CBTL T1 in the near future!

I would like to compliment Ms Huda from The Coffee bean at Parkway Parade.
She served with excellence on 26/01/2020.
1. My Vanilla latte was not hot as I would have preferred it to be and she heated it up upon request with a warm and enthusiastic smile.
2. I misplaced and lost my card after buying my three breakfast meals. I got another card and she helped me to make the necessary arrangements to transfer the rest of my points into the new card. She was patient and served with a smile. She was warm and positive. Great job !!!

If I could give this place 0 stars I would post it 1000 times. I dont usually go to coffee bean, for i usually go to starbucks. Today was an exception going to coffee bean, only because i was with my family at a tourist area visiting the mission inn festival of lights. I am an ER nurse and I know all about patient satisfaction or at least customer service and is all about having patience...its my job! Nurses also have one of the most HONEST jobs! so I am not here to personally attack anyone or personally attack a business...I am totally HONEST because i visited this place, made a huge order and am completely upset that i was totally disrespected by the staff! Sadly, the supposed manager who happens to be a heavy set/ obese Caucasian female wearing black lipstick was the one who is making me have to come down to this and make a long a$s review!

1/4/2020 @ 8:55pm

After having a nice walk around the beautiful scenery of the mission inn festival of lights, my whole family and I (group of 7) had a bite to eat and wanted to relax and look around some more after with a few warm drinks.... the nearest walking distance was The Coffee Beanery. As I wait about 15 minutes in line for about 6 warm drinks, I already saw the unhappy aura coming from the barista/ staff, I immediately had empathy and understood that they were not having a good day with all these customers and so little staff. I didn't mind the wait. I waited for my drinks and even walked up to the side of the counter to wait for my drinks and gave the heavy set female barista a smile. She didn't react, she appeared diaphoretic and was unkempt looking. I wanted to say something to make her smile but just brushed it off...

My drinks were layed out in the counter after she was finished with them, I simply asked politely if she had any cup holders only because I did order 6 drinks, and my whole family was outside of the store. the small counter was already filled, and I didn't want to lose my drinks, so I hollered out through the window to my brother for help. In a rude monotone voice, she said, "Sorry no."

Im not asking for her to kiss my foot and sprinkle glitter over my head all while saying these words! all I ask is for her to be kind and atleast let me feel better! I brushed it off...again im very patient.

As my brother and aunt came in to help, I was confused on which drink belonged to whom. i ordred 6 drinks! I wanted a simple explanation and was still very polite. when I asked for a little help, she gave me a HORRIBLE attitude and said, "its already all labeled." the drinks were truly labeled but she had very bad writing too. Her "HC" for hot cocoa, looked like an upside down 4L. Her "HL" for Hazelnut Latte looked like 4T...etc... all in all, I was unable to read it all, end of story... when I asked if she could explain it all again to me... she completely ignored me this time and just shook her head.

This time I became upset. never in my life have I barged out carrying 4 drinks in my arms and completely embarrass myself in a up class crowd. not only that, my family was wondering what was going on when I came out the store! I also found that they have called two security guards because they were petty with their work.

this whole experience with The coffee beanery is upsetting. I was so upset because it ruined the time I had with my family and we all left early. I came back into The coffee Beanery to get a business card and the staff refused to give any names. all in all, not end of this story...I will go to district about this. its NOT okay to treat people this way only because you have a job that you don't like.

I have sent emails here and there to the corporate office, better business bureu on how she handled my family's drinks, left yelp reviews, google reviews, and been texting my family who was part of this unsettling experience to do the same untill we get recognized. It is not okay to be treated the way she treated me & my family's drinks. This is for the coffee bean located at 3712 mission inn ave. Riverside, CA.

Just had a coffee latte at the airport in Colombo, Sri Lanka. My wife said hers had NO taste at all and I thought there was a faint taste of coffee in mine. It was hot and drinkable but NOT coffee as we would like to drink. Even the dreadfull Starbucks makes a better cup - I'm sorry to say! Perhaps we were unlucky and the next punter had a better cup? But perhaps we shouldn't drink coffee in Sri Lanka? Hope you have a better coffee where ever you are.

Great coffee and Apple pie. But why give us a plastic stirred for the coffee when we don't take sugar.

Whenever I need my coffee, CBTL is always the number one option. It provides the best coffee within our area in my opinion and the also offer a wide variety of food and dessert. And what I like the most is they provide a Wi-Fi access which I need for my work. The ambiance of the store is also good! Definitely an experience!

I want to give this company 5 stars, just because they make the effort to help people trying to get a no-sugar option. However, in practice I have ordered items that ended up tasting watered down or just plain bad. It's still worth going, just know you can't count on the people making the drinks to know what it tastes like. (If they did, I would never have gotten what they served me) Hopefully you will find something you like.

My experiences with CBTL all have been very warm and just felt like I was home. Their food, tea (ahh, their tea) and coffee are awesome.

354 Five Cities Drive Pismo Beach CA 93449 USA is the location closest to me and there is an employee named Heidi who always chooses to be rude/mean to me. No other employee treats me like this. I see Heidi at the register frequently and she corrects me when I ask for "a latte with dark chocolate" by asking me if I meant to say "a dark chocolate latte". I don't try to purposely order my drink the wrong way, or the way Heidi likes it to be ordered, I just sometimes add on the dark chocolate at the end. I leave a tip every time, I used to work at a coffee shop and I know how important tips are, and I always say thank you. Even after Heidi has been rude to me at the register, I still leave a tip. But Heidi chooses not to say thank you or even acknowledge the tip and never says thank you to me on behalf of The Coffee Bean. I have gotten to the point where When I walk inside the store and see Heidi at the register I start preparing myself to make sure that my experience won't ruin my cup of coffee.

354 Five Cities Drive Pismo Beach CA 93449 USA is the location closest to me and there is an employee named Heidi who always chooses to be rude/mean to me. No other employee treats me like this. I see Heidi at the register frequently and she corrects me when I ask for "a latte with dark chocolate" by asking me if I meant to say "a dark chocolate latte". I don't try to purposely order my drink the wrong way, or the way Heidi likes it to be ordered, I just sometimes add on the dark chocolate at the end. I leave a tip every time, I used to work at a coffee shop and I know how important tips are, and I always say thank you. Even after Heidi has been rude to me at the register, I still leave a tip. But Heidi chooses not to say thank you or even acknowledge the tip and never says thank you to me on behalf of The Coffee Bean. I have gotten to the point where When I walk inside the store and see Heidi at the register I start preparing myself to make sure that my experience won't ruin my cup of coffe.

Cozy,quite , good light.Great for reading , working or chit chat.And loved the Cappuccino.Good priced nice tasting coffee and snacks .Friendly service.

Have many time drink Chai tea latte at Bangkok specially siam i spend near 10.000 bath a year before i come every day when i visit bangkok near 60 day a year

But after april i not go longer i find another brand, because branch Siam center force me to try another brand and this i like better.

The Coffee bean at Siam center close for normal customer because the better want a event from a big company, and left the regular customer without service, these customer must go to other places.

Another branch chit lom central have sold out of Chai tea latte, what okay i give up,. after this bad.

hope you do better other place in the world.