Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... See more
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See what reviewers are saying
Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... See more
I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once co... See more
Found this company quiet by chance and the A mod A Mio Lavazza pods were exactly what's on the box and with the postage undercuts another large retail establishment by a lot I will be using them ag... See more
Company details
About Coffee Supplies Direct
Written by the company
About Coffee Supplies Direct
At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.
We specialise in:
It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.
We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.
Delivery - Free delivery on orders over £60 with a Next Day delivery option available
Returns - 30 Day money back returns on items returned in their original condition
Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving
Contact info
Unit 7-8 Leatherhead Trade Park, Station Road, KT22 7AG, Leatherhead, United Kingdom
- info@coffeesuppliesdirect.co.uk
- coffeesuppliesdirect.co.uk
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
Placing an order - simple.
Payment - simple.
And then order delivered by Royal Mail within 36 hours of the order being placed.
Brilliant
November 28, 2025
Unprompted review
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Excellent service
Excellent service
My items arrived the next day
Definitely recommend this company
November 6, 2025
Unprompted review
Poor service and no discount code issues
Signed up for first time registration 5% discount
Had large tea order in wallet waiting for code
No code arrived so emailed them
They say no such code
Order gets cancelled by them as sold out even though in my wallet waiting to put code and pay
Crap service
Crap ordering system
Wasted my free time
October 26, 2025
Unprompted review
Reply from Coffee Supplies Direct
Hi,
We are very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
As explained in our emails, the 5% discount code is available only for first orders placed by new customers, and this is noted on the banner shown for the discount. The reason you did not receive the code is that our system recognised you have previously placed an order with us.
Regarding the items from your basket that were sold out, we understand this is frustrating. Unfortunately, our system does not reserve stock when products are added to the cart, and an item may sell out if another customer completes their purchase before the order is finalised.
We apologise for the inconvenience caused and for the disappointment this experience has created. If there is anything else we can help with, please feel free to contact us.
Best regards,
Coffee Supplies Direct
Cheapest Tassimo pods
Its cheapest Tassimo coffee pods suppliers in UK .I have been using this site from past 2years . never had issue with order or delivery. Only thing is that you can buy bundle of 5 packs ,I feel sometimes,they should give more options to their customers to choose 5 packs. Mix and match blend would be a great deal.
November 11, 2024
Lightning Fast Delivery
My order was placed late Saturday morning and delivered on Sunday, less than 24 hours later, so thank you to Coffee Supplies Direct and Royal Mail for really speedy service - i’d fully expected Monday dispatch and Tuesday delivery. Five Stars!
October 11, 2025
Unprompted review
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Fantastic experience as a first time customer…
Fantastic experience as a first time buyer from this company especially Emilia! I initially sent an enquiry regarding expiry dates and had an extremely fast response. My order was dispatched very quickly but unfortunately Royal mail lost it. I needed this order quickly for my small business so I was a bit stressed. After a few days or realising it was stuck somewhere, Emilia then helped me by sending a replacement out which arrived the next day. I appreciated this so much as I know a lot of companies would not have done this until the original parcel was located.
I will order from here every time I need this product, thank you! :D
September 5, 2025
Unprompted review
5* PRODUCTS AND FAST DELIVERY
THE RANGE OF COFFEE / TEA PRODUCTS IMPRESSIVE, QUALITY AND PRICING EXTREMELY COMPETITIVE. MY TRACKED ORDER ARRIVED WITHIN 48 HOURS - A 5* EXPERIENCE AND A NEW CUSTOMER FOR YEARS TO COME !
HOWEVER, MY 4 STARS RELATE TO POOR COMMUNICATION ON THIS OCCASION. I PLACED MY FIRST ORDER, NO EMAIL CONFIRMATION RECEIVED, I SENT A FURTHER 2 EMAILS , NO RESPONSE. NO TRACKING UPDATE, NO CONTACT AT ALL. I HAD NO INDICATION IF MY ORDER WAS ACTUALLY RECEIVED OR DISPATCHED. THOUGH DELIGHTED WITH MY ORDER , DISAPPOINTED WITH LACK OF CUSTOMER SUPPORT.
September 8, 2025
Unprompted review
Reply from Coffee Supplies Direct
Hi,
Thank you so much for your kind words and for taking the time to leave a detailed review. We're thrilled to hear that you were impressed with our product range, pricing, and delivery speed. We’re absolutely delighted to welcome you as a new long-term customer!
We’re very sorry to hear about the communication issues you experienced. After checking our records, we can confirm that we received both of your emails and replied to each one on 15/09/2025, at 9:29 AM and again at 2:54 PM.
It’s possible our replies, along with your order confirmation, may have landed in your spam or junk folder, so we kindly ask you to check there just in case.
We really appreciate your feedback and we’re glad that you were happy with your order overall.
We look forward to your future orders.
Kind regards
Coffee Supplies Direct
Excellent service
Great product, excellent quality and excellent value + service. Packaged well and delivered on Time.
October 4, 2024
Bulk buys and good prices
Excellent prices and the ability to buy my coffee in bulk make this a great website. My last order arrived incredibly fast too. Overall great service
September 12, 2025
Unprompted review
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Faulty goods
They know, because i have told them about ten times that i threw damaged items in bin yet they keep asking for ‘more images’
Customer services are appalling
Do not buy from these cowboys
September 8, 2025
Unprompted review
Reply from Coffee Supplies Direct
Hi Nigel,
Apologies for not meeting your expectations. We follow our established procedures to ensure fair and consistent outcomes for every customer. This matter is now considered closed. Please note that we do not engage with or tolerate abusive or offensive language directed at our staff.
Best regards,
Coffee Supplies Direct Team.
Heaven for coffee drinkers
Wow wow and wow...first time using this company, outstanding and excellent service all round. It was like the items I ordered were at my doorstep before I finished the order lol. Will definitely use again without any hesitation.
September 6, 2025
Unprompted review
Always fantastic service
Always fantastic service: good selection of coffees; good prices; properly packed; and arrive almost immediately (well, usually the next day). I always buy my coffee from them.
September 3, 2025
Unprompted review
Always get my coffee pods from this…
Always get my coffee pods from this company. Very good prices and excellent delivery times.
August 30, 2025
Unprompted review
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excellent customer
I came upon this company by searching for tassimo pods, their prices were excellent and the delivery of my order was really quick. I have never received such great service from a company before and I will certainly buy from them in the future
August 7, 2025
Unprompted review
Always good
July 27, 2025
Great service at very competitive…
Great service at very competitive prices and promptly delivered…..a total no-fuss experience
July 27, 2025
I ordered a coffee where product was…
I ordered a coffee where product was faulty- the bags were damaged. I have send 2 images. But 9 coffee bags were damaged. Customer support told me to go to manufacturing with all the 9 images. Sorry to say such bad customer service arguing about 12 pounds for 3 weeks. I am disputing with my bank and never will go to buy from them again.. Completely not customer centric
August 1, 2025
Unprompted review
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Coffee lovers take a look
Very fast delivery and delicious coffee. Bonus - Not more expensive than Amazon & a UK company
July 27, 2025
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