Fraudulent! They dupe you into subscribing without any knowledge until £59. 26 is taken out of PayPal which I did not authorise and knew nothing about. Cancelled and told them at 12:15am it was an err... See more
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I left a review back in 2022 and they removed it. I complained I never received the order and never got the money back. Scammers !!! I hope this guys are a in jail !
Cogniora's marketing and sales processes are borderline corrupt, agreed. Yet 3 months into using their product -which you get to tailor to your own need, low-level dyslexia that's been mine for the la... See more
If I could score less I would. Avoid at all costs. They do not acknowledge your cancellation during the trial period and charge you before the next payment date. Totally misleading and after care i... See more
Company details
Information provided by various external sources
Cogniora nootropics system is expertly formulated for top performers based on your individual requirements. MORE FOCUS | MORE DRIVE | A RELIABLY BETTER YOU.
Contact info
United Kingdom
- cogniora.com
1.6
Bad
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This is not a business, Fraudulent business
Updated following response.
Still no delivery, nor offer of refund. Tracking information offered for a product that was paid for over 6 weeks ago, if this is the turnaround of a monthly scheduled product. It is unsustainable and will not provide what they offer. Avoid Cognioro at all costs.
This is not a business, you provide them money. They provide you nothing in return. Do not invest your money, time or hope in this product.
October 26, 2020
Unprompted review
Reply from Cogniora
Hello Steve,
First of all, we sincerely apologise for the delay in delivering your package. We have had an issue with the shipment but this has been fixed now.
We sent you an email with the tracking information so you can check and see the shipping status of your package.
We understand the impact of this issue so we take action in order to provide better service to our customers.
Again, our apologies if we have not met your expectations.
Regards,
Cogniora Team
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Scam. Do avoid!
On the 24th of July I had signed up for a trial with Cogniora just to see that their product is nothing special. 3 months after that and no further communication I have just been charged £54.45, I then proceeded to contact the team just for them to call me a liar and tell me that they will not refund me. Times are hard right now especially if your self employed and this company does not give a damn. I do not want your product. Give me my money back!
October 26, 2020
Unprompted review
Free sample scam
I’m very disappointed with a service I received. After I purchased “free” sample I have been automatically signed up to monthly subscription I wasn’t aware of nor received any email saying it. I only noticed when £59.26 left my account and I couldn’t get it back ( after many attempts to stop a charge). Beware of those tricks with a “free” sample.
October 26, 2020
Unprompted review
Reply from Cogniora
Hi Karo,
Thank you for writing this review and we regret if the experience was unpleasant.
Our record shows you signed up August 29, 2020. Our free trial promotion enrolled you into a renewing subscription, which was mentioned during the checkout process right before entering any shipping and payment information. We also sent an email with the confirmation of your order and indicating the subscription start date and the monthly recurring fee.
You may check your spam folder if the emails from us are not in your inbox. We can also resend those emails upon your request.
We do not charge account without customer's consent. During sign up, it is presented that this is a subscription-based.
I hope this clarifies your concerns.
All the Best,
Cogniora Team
Total scam rip off .
Total scam rip off .. pritty much ruined my faith is dealing with new or unknown companies on the internet again .. do not use .. bad practice company stole my money .. didn't care
October 20, 2020
Unprompted review
Reply from Cogniora
Hi Mark,
First of all, I would like to apologise for the delay in the shipment of your package. There was a slight problem with the shipment but it has been fixed now.
I totally understand how you feel, but definitely, we are not scamming. We do not charge customers on orders they are not made aware of and we ship orders. Sometimes delays are inevitable.
Your package has been shipped, you may refer to the tracking information provided by our representative so you have a view on the status of your shipment.
Regarding the subscription, you signed up on the 24th of September 2020, you were given 7 days before the subscription starts, however, we extended the trial period to another 5 days to make sure you maximize the 5 day-trial.
Information about subscription was presented before you entered your shipping and billing details. A follow-up email was sent with the list of the ingredients of your stack as well as the subscription start date and the monthly recurring fee.
Again our apologies for the late delivery. Rest assured that we are working continuously to provide better service to our customers.
All the Best,
Cogniora Team
Scam. Please avoid.
This is looking more and more like a scam every day. We cancelled an order within the trial period (as I realised I could get the same ingredients for vastly cheaper) and they took the money anyway. When we complained about this they said the product had already been delivered so they couldn’t give us our money back. 14 working days later and still no show. They refuse to answer emails except with the generic response ‘delivery could take up to 10 working days’. They do not read emails / cannot count. Avoid these scam artists at all costs. £60 stolen.
October 20, 2020
Unprompted review
Reply from Cogniora
Hello Sean,
We are gutted to see a negative review and we understand why you'd feel that way but definitely, this is not a scam.
With regards to your subscription, you signed up for the trial pack on the 13th September 2020. When you signed up for free trial promotion, it enrolled you into a subscription, which was mentioned during the checkout process right before entering your shipping and payment information. We specify that subscription starts in 14 days from the date of signup. The information about the subscription was presented. We sent you sample screenshots on where we indicated the information.
We even extended the maturation cycle to ensure that you receive the sample and get to try it for 5 days. You received your trial pack on the 21st of September and you were charged for the resupply on the 29th of September.
About the package, we apologise for the delay, it usually takes a few days to manufacture. a personalised nootropic box. We sent you an email with your tracking information.
On your concern about the pricing, we may not be the cheapest in the market but our nootropic box is tailor-made for each individual based on one's specific cognitive challenges and goals.
Most bioavailable and potent ingredients available on the market. and the Highest, science-backed dosages.
Our apologies if your experience was unpleasant.
We will continue to improve and provide better service for our customers.
All the Best,
Cogniora Team
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IT'S A SCAM
IT'S A SCAM - STEER CLEAR!
I ordered my 'free trial' products and paid the postage of £2.95. However I had second thoughts overnight, then read these reviews, and cancelled my subscription the next morning.
My 'free trial' product never arrived. But they still took the £2.95. And they continually send me emails telling me how good their product is, asking how I'm enjoying it, AND encouraging me to sign up to a subscription.
In the UK, all consumers have a 14-day cooling-off period for goods bought online: "Your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods. "
I'll be following this up with Trading Standards.
October 16, 2020
Unprompted review
Reply from Cogniora
Hi Kelly,
Thank you for writing this review. We appreciate any forms of feedback as this will enable us to improve our over-all service.
With regards to your concern, we sincerely apologise for the delay. The trial pack was ordered on the 6th of October 2020 and was shipped on the 13th of October 2020. Manufacturing could take a few days since the stack is tailor-made for each customer.
We sent you an email with the tracking information so you can trace the package.
Again we are sorry for the delay in delivery.
Regards,
Cogniora Team
PLEASE AVOID
PLEASE AVOID - This is clearly a scam and for those people who have written positive reviews it is quite clear that you are being paid to do so.
Further to your response, the screen shots that you sent were not applicable to me and were for someone else which is potentially a GDPR breach.
If you felt that you were being clear then you wouldn’t delete/hide the other comments from people that you have hoodwinked.
You are using a negative option in your sign up process which would require my consent to override and this was not given.
I have passed the details to my bank, trading standards and Facebook so hopefully you will no longer be able to scam people.
Despite the product being personal and having to pay the best part of £55, I still haven’t received the product that was specifically produced for me! Your dodgy terms and conditions don’t cover that do they?
October 15, 2020
Unprompted review
Reply from Cogniora
Hi Chris,
Thank you for your feedback. We understand how you feel and we regret any inconvenience caused.
One thing is for sure, we are not a scam and we do not charge without customer's consent.
In our email, we explained how subscription works and we provided you screenshots showing where we mentioned the information about the subscription. We also sent an email confirmation indicating the ingredients of your personalised nootropic box and the monthly recurring fee after the trial.
Your 5-day sample pack was delivered on the 7th of October 2020, your subscription started the 14th of October 2020. You had the chance to cancel the subscription right after trying the sample.
Again, we thank you for your feedback. Rest assured we will use this to guide us in improving our service.
All the Best,
Cogniora Team
Not a Happy Customer. Don’t like being conned
Same as other people, purchased the 5 day sample pack which was Free but had to cover postage. However over a week later had an email from PayPal saying they were taking £58 from my bank. After several emails to cogniora getting nowhere. They say the product is being made and can’t cancel. Haven’t received goods so can’t see how they can say you can’t stop the subscription they set up. Very annoyed at going for a sample pack plus they didn’t even help.
I found I started using Chlorella and that helped instantly. Should be stopped from advertising
——————————————————-
So despite me emailing before goods were sent and Conoira stating goods are being made, then saying will been sent out.. It’s now 28th October and no goods received or credit via PayPal received
Think these guys catch everyone once.
Can not see how simple off the shelf products are specially made for individuals.
October 14, 2020
Unprompted review
Reply from Cogniora
Hi Gary,
We apologise if the experience has been unpleasant.
When you signed up for free trial promotion on October 1, 2020, it enrolled you into a subscription, which was mentioned throughout the free trial checkout process before entering your shipping and payment information. We specify that subscription starts in 10 days (which can be cancelled anytime) and the amount which will get charged if subscription remains active. These were mentioned in the follow-up emails we sent too.
Your trial pack was delivered on the 3rd of October and the charge for your resupply was made on the 11th of October 2020. Your resupply has been shipped and you should receive it early next week.
Again our apologies if we were not able to meet your expectation. Rest assured we will use your feedback as guidance to improve our over-all service.
Regards,
Cogniora Team
Disgusted and feel robbed
Disgusted and feel robbed.
Signed up for ‘free’ trial and was duped into signing up to a monthly package at £60 a month.
Then they will not refund because package is ‘personal’ to me (which is nonsense as they’re all the same).
I feel betrayed and conned.
October 11, 2020
Unprompted review
Reply from Cogniora
Hi Matthew,
Thank you for writing this review. We appreciate customers sending us feedback so we can continuously improve our over-all service.
Our record shows you signed up on the 24th of September 2020. When you signed up for free trial promotion, it enrolled you into a renewing subscription, which is mentioned throughout the free trial checkout process prior to entering any shipping and payment information. We specify that subscription starts in 7 days (which can be cancelled anytime) and the amount which will get charged if subscription remains active. However, the subscription remained active that was why you were charged for the resupply.
You have sent us your enquiry and the customer service representative was able to explain about the subscription and in your last email, we finally have agreed on a resolution to your concern.
Our apologies for the inconvenience this has caused.
All the Best,
Cogniora Team
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Dubious marketing ethics.
I too have been somewhat swindled by their free trial offer.
Clearly I'm not alone.
I genuinely was considering the product as I appreciate the science that goes behind it.
However the quality of your product is overshadowed by the dubious method of getting people to enter into subscriptions.
I've read the standard replies and quite frankly think that unless you change how you operate the poor experiences that I and others have had will eclipse the good reviews of your product.
I don't care how you legally justify the subscription swindle, you've fooled far too many people into it - which mean's what you're doing is morally wrong.
£50 is a lot of money during this point in time when many are out of work or have lower incomes.
I won't fight you for it, but rest assured I won't be using your product again.
And your cancellation procedure is a textbook scamming model.
October 9, 2020
Unprompted review
Reply from Cogniora
Hi M Wilson,
We were gutted to see a negative review on the product and while we understand your concern, this is definitely not a scam.
We've been striving to make the experience as smooth as possible. Just a short explanation - our free trial promotion enrolls you into a renewing subscription, which is mentioned several times throughout the free sample pack checkout process for all customers prior to entering any shipping and payment information. It is also mentioned in the thank you page as well as the following emails that a customer receives. The ability and method to cancel the subscription at any time are stated there as well.
We apologise for any inconvenience this experience has caused you.
Best regards,
Cogniora Team
Beware the subscription trap.
In response the the reply from Cogniora. They can deny it all they like but I have screenshots of the whole process which verifies my experience and I'm happy to post them on their Facebook page.
Cogniora have a business model which relies on consumers falling in to a subscription trap. I signed up for a free trial and within a couple of days of starting my trial I had over £50 taken from my account. When I notified them of this they refused to refund me and I had several very stressful arguments until I pointed out the following. For anyone else falling into this trap, please feel free to copy and paste this.
Cogniora are in breach of the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Protection from Unfair Trading Practices Regulations 2008 as the terms and conditions of the 'free trial' were not and are not prominently displayed on the website.
Cogniora go out of their way to distract the consumer from looking for any terms and conditions by placing a huge button at the top of the screen which says 'GET MY FREE SAMPLE'. In fact, the consumer must scroll down several pages before 'subscription' is even mentioned. While scrolling there is another huge button saying 'GET MY FREE SAMPLE'.
After this button there is an option to 'get a full box', again, an attempt to mislead the consumer.
Following this, and this is particularly important, is a text box which says the following ; 'as long as you remain a subscriber after the trial period, we'll ship you a full nootropics box every month'. My trial had not finished. The key word to note is 'after' and there are two points here;
a) Its is not reasonable for a consumer to expect their subscription to start before the 'free' trial period has ended. Especially when Cogniora specifically use the words 'after the trial period'.
b) how could the consumer be expected to make a reasonable decision on whether or not to cancel the subscription without being given the opportunity to complete their 'free' trial?
This leads me to the conclusion that, rather than offering a 'free trial' to allow consumers to make a fair and informed decision on whether to buy it is indeed an attempt to con them into a subscription trap.
They send an introductory email and claim this tells the consumer they have been subscribed. It does not. No where does it mention the word 'subscription'. All it does is outlines what to expect from the 'free' trial.
Moving on, the Consumer Contract Regulations which came into force in June 2014 state that a consumer needs to actively tick a box which confirms further payments can be taken. This cannot be autofilled. I did not tick any box.
October 7, 2020
Unprompted review
Reply from Cogniora
Hello Emily,
Thank you for writing this review.
Upon checking our records, your issue with us has been resolved on the 8th of September 2020.
Your experience may have been unpleasant but please know that we would NEVER intentionally charge our customers for orders they never placed, and we understand that what you experienced made you feel otherwise.
We do not breach any unfair practices. We were clear presenting the information about the subscription. It is also stated in the user agreement that we are subscription-based and our product is a personalised nootropic.
Thanks again for giving us feedback as this will help us continue to improve on the overall customer experience.
Best regards,
Cogniora Team
After the trial, waiting…
After the trial, the initial product takes ages to arrive meaning there will be a considerable pause negating any effects of the trial. The cancellation process from the website takes roughly 6-7 steps of confirming and is borderline scammy. If I had any doubts, clicking through the process twice confirmed the cancellation was the right call for me. Sleep well and eat your vitamin D instead.
October 6, 2020
Unprompted review
Reply from Cogniora
Hi SN,
Thank you for writing this review and we apologise if it took awhile for the trial pack to reach you. It is inevitable sometimes for shipments to be delayed but we always take responsibility for these delays.
Regarding the cancellation procedure, rest assured we will take into consideration your issue on the process.
Again, our apologies for the inconvenience caused.
Best regards,
Cogniora Team
This attitude clearly demonstrates how…
This attitude clearly demonstrates how unhelpful and you are
I explained that I did log into your site and I did cancel it so as far as I was aware it was cancelled
Nothing led me to believe it hadn't worked hence my surprise when you sent me the order and charge
What I find unbelievable is that I explained all this many times and you can see from the history that I was clearly not happy from the outset. I clearly cancelled in time via email and through the site or why would you send me the link and password . So upon realising after the event and reviewing the evidence and history you should issue a refund as it’s only fair and the right thing to do in the circumstances
I will be taking this further after receiving legal advice and you are in breach of contract . There is no need to reply here and I will deal with this now formally . I write this review so other consumers can be aware of the cancellation issues . It is clear from many other reviews here and other sites that I am not the only one who has experienced the subscription issues and that will help my case . The only way to resolve this satisfactory is for you to issue me with a full refund
October 6, 2020
Unprompted review
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They don’t disappoint
I'm a man of a few words and I’ll only say this - every person who has ended up trying these after my recommendation is very grateful.
October 3, 2020
Unprompted review
Reply from Cogniora
Hello Tom,
Thank you so much for the feedback and the recommendation.
I bet the results are positive or you will not suggest having our product tried by others!
We hope your personalised nootropic is helping you #AchieveMore.
Best regards,
Cogniora Team
SCAM!!!
SCAM!!!! PLEASE WATCH OUT BECAUSE THEY WILL SUBSCRIBE YOU TO THEIR MONTHLY PACKAGE OFFERS WITHOUT MENTIONING IT, WHEN YOU PURCHASE A SAMPLE. THERE IS NO INFORMATION ABOUT THAT, NO TERMS AND CONDITION. COMPLETELY ILLEGAL AND I HAVE TO DO A LONG WORK TO GET MY MANY BACK. PLEASE DONT GET YOURSELVES CHEATED!! - THATS THE PURPOSE OF WRITING THIS REVIEW...
October 1, 2020
Unprompted review
Reply from Cogniora
Hi Patrik,
We were gutted to see a negative review on the product and while we understand your concern, this is definitely not a scam.
We would NEVER intentionally charge our customers for orders they never placed,
Information about the subscription was presented during the checkout flow right before you provided us with the shipping and billing details. You completed the signup process which means you agree with the subscription and the amount thereafter.
Our terms and conditions indicate that this is a subscription-based and the product is personalised, therefore this transaction is valid.
Our record shows you have agreed to the resolution provided to you.
Nevertheless, we thank you for your feedback. This will guide us to improve our services.
Best regards,
Cogniora Team
Absolute Scam
Absolute Scam - Never received anything free trial to test and then they started charging the overly expensive full price.
September 30, 2020
Unprompted review
Reply from Cogniora
Hi Customer,
Thank you for writing this review. We apologise for any inconvenience.
We were, unfortunately, unable to locate you as our customer so if you could provide us with your order details, we'd look into it for you.
We have had issues with some of the batches shipped as there has been a delay and the issue has been confirmed by the courier. They are rectifying the issue and this should be resolved soon.
We offer options for those affected with the delay. If you could send us an email, we will gladly help you.
Again our apologies for the delay.
Best regards,
Cogniora Team
Subscription trap scam
Standard products with no information about sources. Terrible subscription trap model that leaves you feeling ripped off. A months supply equates to 20 days so you feel even more ripped off. Avoid.
September 30, 2020
Unprompted review
Reply from Cogniora
Hi James,
We understand that the experience may be unpleasant but please know that we would NEVER intentionally charge our customers for orders they are not aware of.
Information about the subscription was presented during the checkout flow right before you provided us with the shipping and billing details. You completed the signup process which means you agree with subscription and the amount thereafter.
We also send follow up emails with information of the subscription too.
With regards to a month supply, it is shown in the video on our website that there are 20 servings in a box. We recommend breaks. Depending on your lifestyle, the suggested cycling protocols either 5 days on and 2 days off, or 3 weeks on and 1 week off.
We thank you for your feedback as this will guide us to better serve our customers.
Best regards,
Cogniora Team
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ABSOLUTE SCAMMERS AVOID AT ALL COSTS NOT A FREE TRIAL AT AL!!
Absolute scammers!! They try to lure you in with the “free trial” for 5 days but they automatically enrol you into a 3 full boxes at £107.65. Don't get stung like I did, they will reply and say that the boxes are personal and cannot be refunded, each box is process AS SOON as the order is placed which is nonsense. The worst part is they refused to even send out my 5 day “free” trial alongside it. Avoid and reported
EDIT: Also please be very careful their reply is very carefully written. When you click on upgrade (even to enquire around what you get) you are IMMEDIATELY charged. Do your research on this company and you’ll see that most reviews are written by themselves, the bad reviews are a clear indicator of the truth behind this company
September 27, 2020
Unprompted review
Reply from Cogniora
Hi Daniel,
We were gutted to see a negative review and while we understand your concern, this is definitely not a scam.
With regards to the trial pack and the upgrade flow, when the offer to "Upgrade to a full box" is shown and the customer clicks the "Upgrade" button, the customer is brought to the confirmation page.
Customer is given 2 choices; to upgrade to 1 box or 3 boxes. The offer selected is highlighted. Customer is informed of the upgrade and the discount that applies. Customer will need to click the "UPGRADE" button to finalise the order.
Customers choice to upgrade is presented and confirmation is required.
Our record shows the order was placed on the 24th of September and your email was sent on the 25th of September. The order has been processed and your nootropic box has gone into production. Since the box is tailor-made for each customer with individual ingredients, boxing and the personalisation results) we are, regrettably, unable to offer refund and returns.
We apologise for any inconvenience this has caused you.
Best regards,
Cogniora Team
Be careful you think it’s only a trial but it’s not
I honestly thought I had signed up for a trial if this stuff for a few pounds. Few weeks later a huge box turns up and apparently I subscribed!!! I appealed to the company to return (at my expense) to no avail. This mistake cost me 51 pounds and is a bitter and very expensive lesson learned indeed!
September 26, 2020
Unprompted review
Reply from Cogniora
Hi Joanne,
Thank you for writing this review. We understand that the experience has been unpleasant but please know that we would NEVER intentionally charge our customers for orders they never placed, and we understand that what you experienced made you feel otherwise
We've been striving to make the experience as smooth as possible. Just a brief explanation; our free trial promotion enrolled you into a renewing subscription, which was mentioned several times throughout the free sample pack checkout process for all customers right before entering any shipping and payment information. A follow emails were sent with the information of the subscription.
The ingredients are tailor-made for each customer thus the nootropic box is non-returnable.
We regret any inconvenience this has caused you.
Best regards,
Cogniora Team
Unreliable and untrustworthy company
UPDATE 15/10/20: It has now been well over a month since I have not received my order. After being told for weeks and weeks to wait for 30 days, I contacted services stating that I want my money back for goods I have never received and they just won't respond to me. BEWARE - do not use this company. The 'positive' reviews on here for them have all the hallmarks of dodgy paid-for reviews (brief, vague and generic) to counterbalance all the specific and negative experiences people have clearly had with this company. Don't fall for it, there are much better other providers i have used since with no problems.
Original review:
I subscribed to Cogniora after my initial trial, which was over £50 for one month. My subscription renewed on September 1st.
What they do not make apparent, is that their goods are shipped from overseas (not that this is an issue in itself). According to tracking, my order left Lithuania on 3rd September for the UK. On 9th September I contacted customer services as I had been waiting over a week since my renewal at that point and I was told it was in transit and to wait (even though tracking had not been updated since leaving Lithuania Sep 3rd)
On 14th, the package had still not arrived and the tracking had not been updated - again i was just told to wait. I specifically asked them at what point they would accept it was lost, which they did not answer.
On 21st I contacted again - asking for a refund, as they still would not resend my order (they completely ignored my request for a refund) - and they still refused to acknowledge my order had been lost in transit, even though there were still no updates on my order since leaving Lithuania on Sep 3rd. They just said they would chase it.
My items were clearly lost, which they refused to acknowledge - and they have refused to do anything about it.
September 21, 2020
Unprompted review
Reply from Cogniora
Hi Matt,
Thank you for writing this review and we apologise for the delay of your package and inconvenience this issue has caused you.
Recently some orders might be stuck in transit so we do not see any update for the past 3 weeks. We could not declare it lost until the tracking status shows so, or if the package has been shipped over 30 days.
We provide options to resolve this issue. Since we are not able to locate your account, we could not check it in our system.
We hear our customers complaints on deliveries and we are working on getting this fixed the soonest.
Again our apologies for the frustration this delay has brought. We are hoping you give us the chance to resolve this by giving us a few more days.
Best regards,
Cogniora Team
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